I would not ever call this business again. I spoke to the owner on the phone he seemed very nice…read moreand knowledgeable. We made a apointment for 9am sat and he never showed up. I called and texted and never got a response. So he goes in the beware of losers category Things happen but business at least call and let you know. Still have never heard a word! Very disappointing. .

We were on a search for an aerosol can of spray-air for cleaning. D.Y.I. was all out, but they…read morereferred us to NetworkIT. We easily found it and parked on Bartlett to avoid the Pine Knot parking fun. The owner was 'Johnny on the spot' selling us a can for $12. (Mountain Prices, we're used to it) He was kind and professional, but my favorite part of our visit was his housekeeper. She is about 36 inches tall, a hard worker and pretty proficient with a wet swiffer. She's greeted us back and told us she helps her grandpa "...because he's old". What a cutie! :) Btw, canned air worked like a charm and we are back in business! Thanks NetworkIT

We ordered a refrigerator paid in advance.... were told it would be delivered by the 24th. I drove…read more2 hours to get there by 9:30 am to wait for a delivery. There was no confirmation. When I called the owner said he wasn't sure if it were going to arrive and that he couldn't deliver it. We waited and showed up for the delivery and were screwed. Our renters were to arrive that weekend. Had to cancel. We were trying to go with a small business for support. But failed to get the product. He got a one star for refunding our money. Don't order from this company.

This guy is a thief. Charged a 90$ service call, does not apply to any work. Claimed the fridge…read moredefrosting was not working. Said we need a new computer board. $700 labor plus parts. ($800 part) Compressor and fan was running, and the boxes were cold, just not cold enough. Just needed freon. Lied to my face that there was frost in the fridge. There was none. Said my tenant was lying , and the service guy I bright up the hill was lying also. After seeing all the complaints, looks like he keeps his store open on just doing service charges. Do not use this company. Ripoff big time.

Bryon Excellent customer service , explained to understand…read more. Bryon is awesome!!! He is the man at Verizon in big bear , Cali.

Extremely rude and unhelpful only interested in making sales and not helping customers I have been…read morea customer for 20+ years and will be switching

This should be the story of the little hardware store that could. We recently bought a place in…read moreSugarloaf and have been working on doing some repairs. We're very used to running down to the local big box store to get what we need. I always try to make a list before coming up. Was working on a project and needed some unexpected items. Went over to the True value butcher block. Wow am I glad I did. This place has a little of everything. Every possible tool, Gidget, and things you didn't even know you needed and they have. I was thoroughly impressed. My confidence level of doing projects now has greatly increased because I know just 10 minutes away is this outstanding hardware store. The people working there were friendly. I didn't have any questions so I didn't have the opportunity to see how helpful they are. They have a great selection of every possible thing you might be working on in your home. I went for a quick trip and was there for almost an hour because I was looking in familiarizing myself with all the amazing things that they had. If you live in the area, I need something to finish a project rest assure this place will have it. It also made me feel great to know I was supporting local businesses. I will be doing more of that and less of my purchases at the big box store before I come up.

For a hardware / DIY home improvement store in Big Bear where you aren't going to get a full range…read moreof items like you would down the hill, this is one of the more reliable places to go on the mountain. Most of the time you find what what you need. If it's busy it's less fun, but foe the most part you can rely on Butchers Block.

I had one great experience and another not so great experience. My son got great help on his…read morelaptop. However, my husband tried to get his iPhone fixed and that didn't work. They stopped returning our calls a out the problem too.

I found Tech Pros in my community Group site on FB. I needed some advice on a virus I knew had…read moreinvaded my MacBook Pro. I called the place and the guy was certain he could help me in a day. He came out the next morning to my home, stayed to fix my MacBook, then took a look at my iMac desktop to assure that it was working properly. Discovered that both my computers needed cleanup. He cleaned them up, then took a look at my husbands phone that fell on the floor the day before and crashed. I happened to have a spare iPhone, and the tech guy got the spare phone all set up to go. What a dream! Never expected so much volunteered help from just a simple phone call to ask about a virus. I highly recommend Tech Pros and would call them again. Don't look anywhere else on the Lake Arrowhead mountain. Tech Pros is the place to go! Very helpful and friendly technician.

Dave has restored my computer at least 3 times over the last 6 years with the most recent being a…read moretotally fried hard drive from a power surge. He is excellent at figuring out what is wrong and fixing it. It now works even better than before! :) He also retrieved all my data from my main Users Account and gave me back the old hard drive in case I need something else from it. Plus he picks up the computer and then delivers it back to my home when it is fixed. Thank you, Dave!

From the owner: Computer Software & Hardware repair. Backup Solutions. Virus & Ransomware protection.read more