I've had a storage unit here for 7 years now! The managers are very helpful and friendly.read more

i highly recommend this storage facility. The unit I rented was clean & well maintained. Brenda is…read moreamazing! She is super helpful & nice to work with.

We have been very pleased with Pringle Creek Storage, since the day we arrived in Salem Oregon…read more Brenda was professional, friendly and organized, and was a joy to deal with on the phone and in person. When we arrived we realized we would need a bigger unit than we had reserved. Brenda facilitated a smooth and seamless transition to a unit that would meet our needs. We highly recommend Pringle Creek Storage.

The SMELL!!! If you care anything about your belongings, DO NOT rent space here! I found this…read morestorage facility shortly after moving to Salem, little did I know that trusting them to safeguard keepsakes would be a horrible idea. Located underneath a Grocery Outlet store, and adjacent to the Union Gospel mission, I wish I would've known the area better. People have been living in their units, storing food (rats/mice), and the recent smell is enough to make you gag walking in. The rats traps and poison should he warning enough. Hours of operation are currently 9:00-3:00, off Sunday & Monday, which means if you work regular business hours, there is nobody there to assist you. You can now access from 6am-8pm, but it used to be 8a-8p. While moving my belongings in, I drove over the ramp that leads up the delivery dock; no barrier, yellow paint, sign, or warning. Extreme negligence on their part! They've since put a couple of 'cones' to identify it. Second was the removal of carts in the lobby to help move items. Apparently someone left one outside, now everyone goes without. Stupid - just charge the tenant. I pay enough to have a little convenience. The last episode has put me over the edge! There was a bucket catching water outside of my unit. I opened it and noticed that a large vintage (irreplaceable) print was soaked. I was making a quick stop over lunch and popped into the office to let the manager know there was an issue. She was busy with a new customer so I told her I had to run and would be back. She said she would have maintenance cover it to prevent further damage. This was early March. I returned on Saturday but she was out, so I spoke to new person who took photos and looked inside my unit to see the dripping water coming from the ceiling, and said he would have maintenance address the issue. I was also there to discuss a late fee on my daughter's account due to a glitch in their text notification system. Of course he and nobody else in the office has authority to make any decision so nothing can ever be resolved when you do get to speak to a human. "We have to take this up to our District Office for a decision". Fast forward two months (I don't go there often) and I go in to see that the bucket is gone, but it smells like fish and there are flies everywhere. Of course it's after hours and nobody is there to assist - NO after hours service number, so if you have an emergency - TOO BAD!!! They don't care to be bothered, but will certainly continue to take your money. There was no sign of maintenance, and more water pooled in my unit on the top of my shelving rack that stored three highly collectible LANE Acclaim end tables (photos posted). One of them was black, moldy and split at the seam. Needless to say, I was furious at the neglect, having made them aware months in advance! I walked up to the grocery store to find a manager (as the facility gave the excuse about it not being their responsibility, but never fail to charge me). A manager walked down with me, saw the mess as I pulled the top pressed wood board off. The nasty water spilled onto items below as I made note of other damage (I have three large Patrick Nagel prints stored, one of the frames is now splits from moisture). He mentioned that he would call someone to look into it. In the meantime, he provided tarps and helped cover things temporarily. I emailed the storage facility but got no response for four days (Tuesday), as nobody can be bothered if their office is closed. The site manager (with no authority) called back, and admitted fault for not making sure maintenance followed up and mentioned the second person I told was not fully trained. She also said that the flies could be because a woman with a unit next to me had incontinence issues and stored soiled items, but that it was up for auction. You heard that right, they're selling a unit full of urine/excrement (people buy these online and cannot SMELL it)! I think this might be a Health Department issue at this point. After voicing my anger and frustration, she gave me her district manager's name and number. I finally got a call back and an apology from him after restating the above, before he said that he would then need to talk to HIS boss to see what could be done. Should I be compensated for two month rent while my belongings were being destroyed? Should I have to file an insurance claim and pay a one thousand dollar deductible despite their awareness of the issue? I have yet to find out what they'll do, but was told they might be able to discount on a comparable unit but could definitely not assist with the move - that's on me, of course with no carts out after hours! I don't trust them or many of the people that frequent the area, and will be looking at other options. Beware of Cedar Tree Management properties. The manager already mentioned that she's going to another location, so one can only expect the staff 'support' to get worse!

The customer service is Very helpful n pleasant. They also keep me informed of any issue that may…read moreor may not apply to my unit. It' always clean n neat, The Only thing that can improve, access to the restroom, while you at your unit. It' Very inconvenient, everything else is good.​

I have used InSelf Storage for almost a year now. The storage units are clean, safe to access and…read morewhile I was away, I never had a concern for my belongings. Brenda the manager is always cleaning around the area and cleaning the units. I was impatient but understanding the time difference was an issue. My thanks for taking care of my storage.

I am so impressed by Brenda at IN Self Storage. She has been so helpful throughout the process of…read moremoving my stuff into storage. The paperwork and document signing can all be done digitally! (A huge plus during the pandemic). It was also my first time ever using a storage facility and I'm extremely relieved that it was such a smooth process. I highly recommend this facility, it is well-secured, clean, and the service is great.

We just moved out of our storage unit after more than 7 years being on the road and are now in a…read morehouse. We always felt that our belongings were safe and secure. The entire property was always clean and well kept. The people we dealt with were beyond nice. It was a pleasure doing business with them. We highly recommend this business.

Needed storage and googled this place. When I went the grounds was kept nicely and the staff was…read morevery nice! Shannon showed me options and where to go if I decided to get a unit. The size I needed was not open for a couple of days so then I was helped by Danny. They are very sweet and told me everything I needed to know and very patient with me

I had to agree to a mandatory insurance of about $12 a month before I could rent a storage unit…read more When I removed my belongings, my couch was soaked/damaged due to a leak in the roof. I was told that I would receive paperwork to file a claim, yeah right. I never received any paperwork, called back and just got more excuses. Just another way to increase rates and not give a fuck when your belongings are destroyed.

Very helpful staff. Had to move from a remote location. No problems with getting my stuff out…read moreappreciate the help.

I've been fortunate enough to have D&O services for over 2 decades. Their drivers, and customer…read moreservice representatives are phenomenal. They're consistent with timing and communication. When I've needed assistance with large hall items, they're great to help me assess what the pricing is and are quick to get it scheduled. Very grateful for D&O!

Rude Customer service, They won't take my green bin unless I pay an extra fee because they decided…read moreit was too full. I have had it fuller in the past with, no problem! The customer service isaid either pay extra or we can cancel your service! They obviously have NO competition so are basically abusive, leaving their customers with-unsafe, fire hazard materials they refuse to pick up!

I've been a customer of Lock N Go Storage for more than a year now and my experience with the owner…read moreKelly has been nothing but positive. The storage units are clean and secure, with easy access. The rents are reasonable and there are plenty of available accessories for moving heavy items around. The business is locally owned--I'm a believer in supporting local small business. And it's the owner, Kelly, who seals the deal. She manages the entire facility herself and treats people with courtesy, warmth, and respect, even when they do things they're not supposed to. Like me, for example. One evening, I went to the facility with a big moving truck, not realizing it was after hours. As me and my riends were moving furniture into the truck, Kelly appeared. She respectfully advised me of the security protocols. Most companies would have insisted I leave immediately; but this was my only opportunity to get my furniture for my new apartment. Understanding this, Kelly agreed to let me continue loading the truck and do what I needed to do, while she stayed on premise. This may not seem like much, but she really didn't have to do it. She could have called the police on me or ordered me off the property. But she didn't. Not only was I able to get moved, but her actions protected all her other customers interests, as well. I fell on hard times shortly thereafter and was unable to keep up with the rent. Despite being behind in rent, Kelly worked with me with compassion and kindness until I was able to get back on my feet. My experience with Kelly and Lock N Go has been superb; I wish more businesses were operated the way Kelly does hers. If I could give her ten stars, I would.