This is my first time coming to this Nespresso Boutique and all I can say is that I had an awesome experience! I was helped by "JONAS" and he's the most nicest, friendly and pleasant staff in the Bay location. He offered helpful suggestions especially getting your 'Welcome Kit' which in the end I didn't took coz I already have it. From now on, this will be my go to Nespresso Boutique because of the outstanding customer service and location. read more

Nespresso Toronto Boutique - a selection of nespresso chocolates - Coffee & Tea Near Me - Toronto, Ontario

I was never a home coffee drinker. I would always pop in to a cafe or coffee shop to grab something to go till my friend convinced me to get a Nespresso machine and he would go halfsies on the pods with me since there were so many. I have never looked back since. I love the fact that unlike most cafes or coffee shops I can now have dozens of choices for coffee at any given time. I love how easy it was to set up the machine and frother. I can have my coffee to go in less than 2 mins as I brush my teeth or get ready for the morning. As for the storefront it self, the staff are very courteous and helpful. The numerous times I've been here they always greet me with a smile and even started to recognize me as a regular. I love to pop in regularly to see if they have updated their seasonal blends. I personally fell in love with their Italian and Nordic collections. I highly recommend this location for its convenience but also recommend popping by their Yorkville location which has a full cafe service too. read more

Have been taken care of by Ionas today. A very patient and calm man, he offered a great service. This is my second favorite location after Yorkville (I dislike Yorkdale staff, as rude as inefficient) and I come every weeks since 3 years. Staff in general offer excellent service. read more

Sophisticated Euro vibe, complimentary samples, friendly and helpful staff, stylish décor and a wide selection of products - The Bay location has it all! read more

I enjoy this coffee at work regularly, and thought, I should get one for my place. I decided to go to this location, as it's close and convenient. I had a Hudson Bay gift card. I thought I would ask the "Specialist" if I could use it in the boutique. He didn't ask me what I wanted to purchase, he was very dismissive and told me I wouldn't be able to use it, as they are 2 different stores. I decided I would still purchase a coffee maker, even if I could not use the gift card. But I would see a different associate, I saw the store manager. She was cashing a customer out, and she saw the incident with the other employee. I thought she would supportive and helpful as I found the other associate rude and she saw the incident. Unfortunately she was extremely dismissive and put her hand up to me and basically told me to go away. When I was politely asking her to help me when she was done with her current customer. I was standing in the store, starting my review of this location when thankfully another associate came up to me and asked if she could help me. I explained the situation with the customer service at the location and how disappointing it was. I did have a chance to ask her about purchasing coffee maker and she was very polite and apologized for her colleagues and explained to me that I would have to purchase the coffee maker at the Hudson Bay, next to the Nespresso shop. I ended up purchasing the coffee maker (with the gift card) then went back to the Nespresso shop to get the coffee. To be honest, I will probably go the extra mile to the Yorkville location to avoid the pour customer service at this location. read more

Nespresso Boutique is hard to compare to any other Nespresso Boutiques because it is the only one in Ontario. They sell Nespresso machines ALL over the country and there are only two stores, one in Toronto and one in Montreal. Everyone else is forced to buy their expensive pod coffee online, for a shipping charge, of course. This store is very much a boutique, a bit too much formality when picking up some coffee. The staff are dressed in suits, each customer has a nespresso club card, you are called by name - it is all very la-di-dah. Do I feel like I am part of a club? Not usually. I generally feel that if there is this much pomp and ceremony around picking up some coffee, I am probably being colossally ripped off. But, I continue to enjoy my nespresso maker. If you are in the Bay at the Eaton Centre, it is a good idea to drop into the Nespresso store for a free sample espresso. Who doesn't love a free coffee? read more

Nespresso Toronto Boutique - a display of nespresso coffee machines - Coffee & Tea Near Me - Toronto, Ontario

I went to this location (pretty hard to find - located in the corner, on the lower floor at "The Bay") to look for some Christmas presents. I noticed that the store was not very busy, but three SA seemed to be either making a coffee for one customer (and ignoring others), another SA was showing some coffee pods to different customer (and also ignoring others). I actually had to stand there for almost 10 min, until one guy came up to me and asked what I wanted. I told him about the travel mug that I saw in other stores and online, and he said "We don't have it, maybe Yorkville location will have it". He didn't check the back, didn't check the drawers, nothing. I think he wasn't even sure what I'm talking about. Then I asked him few questions about some coffee cups, and he seemed very distracted, I had a feeling he is almost annoyed that I am asking so many questions. I pointed at two cups on the display and asked if these cups are coming with saucers (plates) and spoons. He said "No, you have to get them separate". I was pretty disappointed at that point but as I really came to purchase a gift, I didn't want to go to another location. So I chose some coffee cups and while paying, I told another associate (it was a lady) that I feel sad that they do not carry the travel mug here. Right away she was asking me "what kind of mug, how did it look like, let me check" - all the right questions. She actually was able to go in the back and find the mug I was looking for! So I purchased that one, too. Very disappointed in previous SA (guy with hundreds of Pandora bracelets) and happy about the service I received from this young woman. Oh, and my surprise, when I learned that coffee cups did come with saucers and spoons! As in the picture on the box. This employee should really have some training in 2016. Another thing I noticed when few customers, including myself, placed the bags on the counter and searched to find wallets, there was a big box right in front of my eyes. It was very annoying, placed right in front of my bag and my filled up Nespresso coffee cup. I asked the lady if she could take this box away because it was too big and the space is so limited. She looked up very confused and said "I can't, it's for display". It made me smile, really. read more

Nespresso Toronto Boutique - Not the best customer service but great products - Coffee & Tea Near Me - Toronto, Ontario

I love the Nespresso brand, the coffee and the stylish chic machines. I enjoy visiting their flagship store in Yorkville and hopping they would open another site in my area, the Distillery District. This is my go to location to pick up coffee pods. It's conveniently located downstairs from my office. My past experiences with the staff at this location are pretty good but today was AWFUL! This red hair, caucasian, female sales associate was rude and condescending. The best way to describe her is that she's rude b!tch. I left the store very annoyed and frustrated. Can retail stores really afford to keep employees like these when more and more consumers are shopping online? I'm never shopping at this location again. read more

A perfect one star joint during the lockdown. Why one star? They stopped handing out free coffees ( that's understandable). But, staff there seriously don't know about the coffee and their computer system. read more

I actually considered downgrading them to a 2 star as a "meh. I've experienced better" because I really have. I actually enjoyed buying my coffee in Ireland. The staff were super enthusiastic, really friendly and chatty. I was generally offered a coffee when I went in and sometimes scored some yummy biscuits. I've bought countless sleeves of coffee from the boutique here. For the first 6 months they were out of stock of the customer cards so I had to go through the laborious process of spelling out my name each time. G, r, a...no, "a". "A" for...am I the only one who can never think of a clean word when trying to spell things out?!? Anyway, they eventually got some in which is a small mercy. Staff are adequate to somewhat friendly. I have been offered one cup of coffee here in the past 6 months. None since. The woman serving me the other day asked if I had tried a certain type of espresso. I hadn't. She didn't offer to let me. I didn't buy it. I've seen people drinking cups at the bar there so they must give them out. Maybe you have to be aggressive and ask? Maybe they don't like me? Nespresso as a brand has worked hard to create the illusion of exclusivity and a feeling of being in a special club. At home in Ireland, this worked well. It felt like a treat to buy. Here, it's more like I'm being penalised for having bought the machine. Still love the machine and the coffee though so I suppose I'll continue to drag myself in there or start paying for shipping! read more

I have been trying to find a good Espresso machine and found that if not spending more than $700, the machine is not good. Stumbled upon the Pixie Rouge works like magic for a cup of Espresso, though it is not using coffee bean but capsule. But the quality has not been given up. As I know there are 2 stores, one at the Bay in downtown and the other in Yorkdale. Only comes here to replenish the stock of the capsules. Once in a while, the capsule flavours are phased out and new ones coming in. When you purchase, you have to be a club member. The staff are cool. Some are experience and some are new. If you ask to try out different flavor that you have not tasted before, sure you can sit at the bar and a cup of fresh brewed Espresso will be served in a porcelain cup to you like a restaurant. You can add your own milk and sugar. By the time you finish your Espresso, your order is ready and available for you to be picked up. You can pay the stock while you are enjoying your Espresso. Here usually lunch hour, there is a lineup of customers. I try to beat the crowd at other time. read more

Since I used to work at 20 Queen this location was perfect for me. Take down the elevator, cross the walkway, down the Bay escalator and voilà! Unfortunately the location is much less exciting than the rather boring description of how I used to get here... Anyway, so here's what I can say from the many visits in the past and today's visit. Location is convenient if you're downtown but the actual place is tucked in the lower level of the Bay. It's tiny, dark and tend to get VERY busy during lunch and at some points in the afternoon. This will inevitably cause line ups so don't expect a fast service. With that said and talking about service, most of the people working here is nice and has a decent knowledge of their products. Please note I say "most" so your experience is likely to vary depending who's helping (or pretending to) you. Since the opening of their main "boutique" on Cumberland you got to feel bad for this location. Yes, it's downtown, yes it has everything the other locations do, but it's simply too small and boring. Unless you work downtown, live close by or are simply passing by, there's no reason to stop by. Too bad Nespresso still charges a lot for shipping because despite the nicer look of the Cumberland's location there's really not much reason to visit either store. But that's a story for another review and another time. read more

I love Nespresso coffee but my most recent customer service experience was not so good. The girl who served me 'Shayna' was not very friendly, did not seem to want to answer my questions and did not answer my questions about their VertuoLine very well. She did not smile once. The rest of the staff was also too busy chatting with each other to help customers. My previous experience with their staff has been great, and at other locations, so maybe I'll stick to the other boutiques. Also a previous reviewer, Christophe F., was right about those bags for recycling your empty pods, I made sure to ask for one :) read more

Coffee is great especially the melozio. The sales staff at this location especially Elizabeth were totally rude and not helpful. read more

I received a reply from the Customer Service manager for my earlier review and I swear it seems like they took all of my comments and added them to their staff mission statement. Where before, the staff seemed cold and bored, they now seem human and far more friendly. There was a rather large lineup when I arrived at lunch today and some customer lady at the cash was on the phone, taking to god knows who about god gives a shit what, and the sales associate was really nice. Sensing my impatience with this woman's utter void of manners, she apologized quietly and asked if she could get me a coffee from the bar while I waited. Why YES! I really wanted an espresso at that moment and it was as though she read my mind.When it was my turn to pay, my steamy and delicious Arpeggio arrived and I quietly sipped as I finished my transaction. I'm so pleased to see how much warmer the staff seem in this store. it makes the often long waits seem less so and I genuinely enjoy coming in to get my pods. I'm happy to say that this store has brought service to an impeccable level and I hope they keep up the fantastic work! read more

The rating is an average between the quality of customer service (less than 1 star) and the overall aspect of the store (3-4 stars). This is not the nicest looking Nespresso sore in Toronto, but it does not look bad. It is quite well stocked but you have to "beg" if you want to sample a coffee. Maybe they are supposed to have a sampling station, but the employees decided it is too much work... The 3 employees in the store were busy when I entered. Two were with customers while the third one, "S," was reading something upsetting on her computer. I believe it was upsetting as it caused her to smash the drawer shut. No greeting up to this point. After a few good minutes "R" offered to help me. The tone of whole conversation was unpleasant. I felt like apologizing all the time. Then "S" came to ring my order. Even worst. No eye contact, no word addressed to me. Maybe I wasn't dressed well enough... When I said that having a code bar on the receipt will ease her job she shut me off telling me: it is not that. I also got schooled a bit as it proved I didn't know what an exchange is. I feel bad to see so many capable, nice, polite, assertive people looking for a job while even being polite seems to be a challenge for the sales associates working for Nespresso. I love Nespresso, but I will order online next time, at least until they understand the importance of customer service in their stores. read more

I am from Spain, and I had a Nepresso from before, I a need to buy the capsules, which are just available from this Store.Thats one negative point, in a city like TO, just one store? and that small? The staff are not great, they have been rude with me once when I asked my coffee with some milk, which is the way I have it at my house, they said that they have milk but cant really offer it...so why do you have it? and the person got very confrontational with me... I Love my coffee from that amazing machine, but I expect Toronto to do better, and that is why I give just one star. I hope it helps!! read more

My partner and I love our Nespresso machine. We recently purchased the "U" machine, after enjoying the use of the same machine whilst on holiday last month in Amsterdam. The speed and convenience of the machine is second to none!!! The quality of the coffee is exceptional. As we live outside of Toronto, the only way we can get our coffee it to order online. Hopefully there will be a boutique in London, Ontario some time very soon. read more

The coffee tasted strong which was just what I like. I would recommend. The store layout at the Bay was tidy and nice. Worth trying it out

Who wouldn't like awesome free coffee? This is a great place hidden away in the basement of the Bay. I always go here to buy my coffee for my Nespresso Pixie machine. read more

We visited the store in early January 2015. Absolutely hands down the worst retail experience I have ever had. The associates were rude, snobby and no help whatsoever. They acted as though we were wasting their time asking questions about the different capsules. Eye rolls, snotty answers. AWFUL. I will never visit this store again. If you are looking for Nespresso in Toronto I would recommend the Yorkville location. read more

I am new to Nespresso. I just bought a machine this week and went in to the Eaton Centre (The Bay) location to buy some more capsules after using up my assortment that came with the machine. The experience has already left a bad taste in my mouth. I heard about the 'welcome' assortment that included a free gift so I went in to hear about the options. There was a $125 and $185 assortment. The woman who worked with me was wonderful (5 stars!). She told me about all sorts of blends that I would never remember by name. Very patient, and very helpful. I opted for the $125 assortment and could choose either an acrylic capsule bowl ($39 value) or a small travel mug ($28 value). The larger travel mug ($32) was not an option. I didn't need the bowl so wanted a travel mug. I have tons of smaller travel mugs at home so wanted the larger one that I would actually use. The woman serving me said she would ask her manager if I could have that one instead. The manager told me that I could not have the larger travel mug. I offered to pay the $4 difference because I would actually use the larger mug. No, she would not budge. Apparently their 'system' would not allow that. It's not part of the 'welcome' package. It would upset everything apparently. The purpose of this detailed review is that neither 'customer' nor 'service' factored into the manager's encounter with me. The tail wagged the dog. I had read some negative reviews about the staff but reserved judgment until I had first hand knowledge. So, 5 stars for the first woman who served me. One star for that manager I suppose, for at least listening to my request. I think needs to think about what matters to a customer. It was just a mug. read more

Must say after the fiascal... that Nespresso has stepped up to the plate and have been nothing but fantastic...

If you want to have an elegant coffee and good conversation with friends, the Nespresso boutique is the place to go. The environment is a tribute to coffee with amazingly high ceilings, comfy modern chairs and coffee or dining tables. We dined in and had four different kinds of coffee with a complementary piece of delicious dark chocolate. We were in the middle of a coffee tasting in the store and they brought the complimentary coffee to our table, too. The service was pleasant, not too rushed, and the staff were still in training mode, but friendly. We love our Nespresso machine and bought some insulated glasses. Their service on the internet is speedy. read more