If you need to buy a Nespresso machine, their location on 5th Avenue is a great place to shop. If you want to select a variety of coffees, glasses or mugs, etc that are designed specifically to fit various types of coffee pods (espresso, cappuccino, latte, and more) this is definitely the place to go. One can taste as many coffees as desired, and the staff is extremely friendly and knowledgeable. There's only one possible drawback, which is that sometimes other retailers have good sales on Nespresso machines, which are not cheap. Other than that, it's the best way to become knowledgeable about everything espresso has to offer...and if desired, one can walk out with the best Nespresso machine of their choice because they have on display pretty much every machine they offer. read more

HOW TO QUIT COFFEE - VISIT THIS "RETAIL STORE" The complete experience of this "store" is terrible and lacks any semblance of logic or premium/luxury service ethos from start to finish. This was probably my forth or fifth visit and each instance has been nothing short of hideously painful. THIS WHOLE EXPERIENCE HAS MADE ME NOT WANT TO DRINK COFFEE AT ALL. Today I just wanted to buy Vertuo Pods because I forgot to order them online. HUGE MISTAKE UNLESS YOU HAVE AN HOUR AND WANT TO BE INSULTED. Seemingly low-education workers with ZERO CLASS and NO SERVICE TRAINING are curt and downright rude... Not fit to work as a dishwasher at Applebees or the DMV on 30th Street. Dear Nespresso Corporate- You can do way better with training and UX. Your stores are not something I want to spend more than 5 minutes in. The showroom & torture chamber concept is for tourists or people with lots of time on their hands that have never had decent coffee. They are nothing short of absolutely dreadful- IT does not need to be so difficult to buy pods... Leaves a terrible taste in my mouth and I will easily forgo coffee at home if it means never having to step foot inside any Nespresso store. read more

Nespresso - Want an easy way to quit coffee forever??? Visit any Nespresso location and you'll be cured instantly - Coffee & Tea Near Me - New York, New York

Beautiful location and free coffee, but the checkout process needs improvement. I came in knowing exactly what I wanted and was ready to pay in cash. I was asked to wait because there were two customers ahead of me, but neither of them was actually ready to check out. In a situation like this, I would expect the staff to assist the customer who is ready to pay rather than make them wait. The employee who was already helping me and entering my information into the iPad could have simply completed my checkout. Instead, I ended up waiting for no apparent reason. Nice location and thoughtful amenities, but the checkout experience was unnecessarily inefficient. read more

Nespresso is the Apple Store of coffee enthusiasts, I'm not quite sure if that's a compliment or not - lemme explain. Does coffee need to be this sophisticated where you can smell the aroma of beans through an old school perfume bottle squeeze? I don't think so, but somehow it works for Nespresso. For those that are in the Nes (yeah I'm using that) ecosystem, they're in it - and quite frankly I dig it. I get it. I understand how people can get into it. Their machines look of high quality. Their coffee is always high praise. Their service is kind and helpful. Whatever they're doing at Nes, they're doing a great job. This location specifically is huge. Main level is where you can get your drink samples and Nes pods. They have a downstairs lounge for further cafe seating. It's warm and cosy inside. I don't even drink coffee like that and I'd prolly come back here again from time to time occasionally if I was asked to go. I guess I did mean my first sentence of this review as a compliment. Cheers! ig - dwightrexjoshua yt - dwightrexjoshua read more

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They dont sell coffee in the way you w I understand think. They sell their own coffee pods and machines at this store. But its a great way to see and try out the machines and ask questions in person to the staff if you are in the market for a personal or family espresso machine. They have a machine for most budgets and levels. They have over 20 different flavor pods as well so you are bound to find something you like. Far better than kurig pods. read more

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Nice store, this is the flagship for Nespresso in NYC, a large location. They have a tasting station as soon as you enter the store. They also have a coffee-smelling station; it's a very clean and nicely decorated space. It's near Union Square. If I were living around there, I would probably walk in there often. It was a treat to see the flagship store. The service was friendly and nice. I would definitely return again. read more

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This is Nespresso's newest (and largest) flagship store. If you're in the Flatiron district or near Union Square, you should definitely stop by. It's beautiful. All the staff are dressed professionally and super attentive. You can have the staff make you a complimentary drink -- or two -- but I am sure you don't want a caffeine overdose! There are even a station with pumps where you can sniff the aroma of various grounds before you buy. In the back, there are self-service kiosks. Downstairs is a nice lounge where you can unwind from the busy city streets, take a restroom break, and slurp another cup of joe (it's very tempting). It's a pleasant experience that you won't regret. read more

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This was a fun stop if you like coffee! They have free nespresso samples and will give you a full cup! You can try multiple, get it iced or hot, and add milk if you want. We got to try multiple flavors including yuzu, coconut, and lavender Nespresso. They were all good! I really wished the lavender flavor came in the original pod so I could buy it for home but it's only available in the vertuo line so I bought the yuzu which was also good. The staff was super friendly at the store and brewed some other original espressos for me to try and I ended up buying another decaf Nespresso pack too. read more

Nespresso - Menu - Coffee & Tea Near Me - New York, New York

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We popped in to check out the downstairs cafe while in NYC for Christmas. The store itself is big, with options to self serve a cup of Joe upstairs or in the cafe downstairs, which I highly recommend. The staff was super friendly and even showed me how to use the newer swanky machines since I have one of the original Nespresso machines at home :) Pros: Cool chill modern vibe, friendly staff, and cozy downstairs cafe Cons: Coming here might make you want to upgrade your Nespresso machine read more

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Beautiful space - you can play around with the machines - with help if course, to craft amazing drinks. Going later in the day is always a good idea as it is not as packed. Service is amazing - you will not feel rushed or obligated to buy anything read more

Nespresso - Coffee & Tea Near Me - New York, New York

This is one beautiful Nespresso store. I had seen it all over social media and wanted to check it out for myself. I was one of two people here when I got there. The store is spacious with nice people who work here. They explained what the store has to offer. There is a bar area where you can get complimentary coffee drinks made. They do not have any to go cups though. You are free to walk around with your drink though. There is an area where you can get glasses customized and there is a select your own capsule area. Downstairs there is a lounge area if you are a Nespresso member. They have some couches and other seating options and you can make your own coffee as well. All is free to do. It really is an awesome Nespresso location. I was also told that there is a speakeasy on some evenings where they will make mocktails as well. This location is the one to check out if you want to try out some coffee or just browse around. read more

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Raj was under the impression that coffee was served here. Nespresso has opened this large space on Fifth Avenue with two floors. Here one can smell the varieties of coffees similar to sampling perfumes. There are pods where one can make coffee oneself but it's from 5 to 7 pm that lattes are made downstairs. This resembles a coffee museum not a cafe. read more

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Beautiful new location that just opened in time for the holidays! Lisa greeted me and was so warm and welcoming, what a gem! They have a few Nespesso machines and a great assortment of pods to make yourself a drink. They have complementary glass engraving, and a private lounge downstairs for those who have an account. Self checkout also available if you're in a rush! read more

Nespresso - Coffee & Tea Near Me - New York, New York

The store is giant and brand new but it's a shit show. I live around the corner and there have been multiple times where they are inexplicably closed during business hours. And if they are actually open, I have never experienced it staffed properly. It's a terrible customer experience every time and I always leave angry. It's unfortunate because the buildup was so big and we thought it would be a cute local hang but I don't even want to spend money there. read more

long wait. subpar customer experience, damn good coffee but not worth the BS involved to get it. Looks like a chic designer boutique but run like McDonalds- then need to rethink the staff and customer experience- I think the free coffee just makes it some how a terrible experience for people who actually have money and want to buy stuff read more

A beautiful new nespresso store. The downstairs cafe / lounge is a great place to hang with friends and what makes it impressive is the coffee is free. The staff are all super friendly and tons of coffee machines to check out. read more

That's an exceptional experience in a very esthetic environment. You can enjoy any kind of coffee absolutely for free using any of the coffee machines available in the exhibition area. They also have a little bar in there. The personnel is also very educated and helpful too. read more

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Not gonna lie - I still wish Anthropologie was still here but I'll take Nespresso store/ lounge as a consolation prize. Play with the machines, coffee tasting and sip your coffee as slow as you wish downstairs. Sofas, record playing , chess, ... at no cost. Everyone is very friendly, and it's a cool vibe. read more

Despite being a larger more airy location, the place seemed to cater more to the tourists that sadly due to the language barrier caused confusion to the buying experience. The young greeter seemed overwhelmed and didn't give off a good impression. With so many confusing lines and places to explore, the confusion became even worse when my wife and I went to buy our normal brands of coffee (we have been longtime customers that order online) the Puerto Rico Coffee that my wife often prefers wasn't in the open area, so it had to be brought to us. The self service option was an absolute bust, despite having an Nespresso app, one of super busy attendants, had to manually type in my Nespresso ID, name which failed for me twice and manually click in all four items. Due to that experience, unless necessary we will not be going back to this location unless the complaints listed by not only me but many others are heard and rectified, the workers weren't bad not even the fore mentioned greeter, but things should run smoother. I would love to have my favorite coffee brand (I don't care for your competitors) as well as this promising location stick around for many years to come. read more

Racist store. I approached a lady with long hair (non American) to check price of a coffee machine. Then a man (American) asked her something, she ignored me to attend to this American guy. Avoid this store at all cost. I went to lavazza instead and purchase coffee machine. Better customer service. read more

Definitely a Flagship experience and staff. Lisa greeted me at the door and delightfully continued to engage with me as I browsed and tasted. I found a new coffee (Blue Bold Blend) and I believe, a new friend. ~~ When it was time to checkout, José took over. He was equally delightful and efficient. ~~ Great experience. read more

Stunning location. However, no one assisted me. I stood there for several minutes. After deciding to leave, one of the specialists stopped me and advised me to place my order at a kiosk opposed to being helped by several of the other specialists more focused with socializing with each other in the corner. read more

This Nespresso boutique is fabulous. . You can sit and try all new coffees in a beautiful setting, look machines and finally buy your coffee right there. I have visited this boutique twice and was lucky to have Diana help me purchase and suggest my coffee twice. She is a fantastic brand and flavor guide. It's an all around great visit. read more

Jose was super helpful and informative! We had such a good time and enjoyed our conversation. Definitely will come again. Also recommend to everyone! read more

Beautiful store. Enormous. Ridiculous process to shop. Disinterested staff everywhere but no one asks to help you - they want you to spend 15 minutes figuring out how to check-out with apps, kiosks and codes. So inefficient and unwelcoming. Is the long game to get people to switch to online shopping only because the store is such an unpleasant experience? read more

Though the store itself is beautiful, the service is terrible. Both times I've been around 7-8pm so the store is fairly empty yet the staff is SO SLOW. Both times checkout took 10+ minutes. Good luck if you are trying to use a gift card. The self checkout doesn't have all the flavors so that's useless, too. And if you pick up a couple from the self checkout area and then go to the counter for the flavors they didn't have in the self checkout area, they have to go get the exact same flavors from the back because it's "different inventory." And neither time I went was I offered to try any of the coffees yet other people in the store had samples. So many people working, yet such terrible service and not very friendly either. This place is all show. Even the boutiques in the giant departments stores are better. read more