I want to express my deepest gratitude to Falon and the team at Nerd Alert for helping my 89 year old grandfather with his technology issues. My grandfather has never been computer savvy and can barely operate his computer, this made skyping his 3 great grand children a complete mess. He would start up his computer and it would take seriously 30 minutes for him to figure out how to accept our skype call.
I had the great idea of getting him an iPad because FaceTime is so much easier. There were two problems, he didn't have an iPad and he didn't have wireless. Actually there was a third problem - he would have no clue how to use his new iPad. I called Ryan at Nerd Alert and spoke with him about the goals that I had for my grandfather. He assured me that this type of thing is what they do and quoted me a very reasonable price. In fact they could purchase all the equipment for him. I decided I would purchase the iPad and router myself and sent it on down to my grandfather.
When Falon arrived, she treated my grandfather like he was her own. She was on time and called before she came. Here's where it got interesting - she realized his internet was basically dialup and he was being overcharged for it. She called and canceled his service and set him up with a different high spreed service that saved him a lot of money. She also realized that the iPad was broken in shipment down to my grandfather. She set him up with an appointment at the Apple Store where they swapped out his iPad for a new one and she went to the internet provider to pick up a new modem for him. She hooked up his new internet and set up his new iPad and proceeded to show him how to FaceTime his grandchildren. She trained him and was with him the whole time. She was in constant contact with me to explain to me what the issues were and what was going on. In the end, everything works perfectly. We could not be more pleased with the service and 5 stars is not a good enough review for Nerd Alert. They really went over and beyond anything I ever expected. I wil be using them for any technology issues that my grandfather will encounter. They have my complete trust. They should call the service "rent a grandkid" read more
