Staff is AWESOME!!! Service is FAST!!! Well organized!!! The only thing negative I will say is sometimes the items are very used and the website doesnt disclose that. You only have 7 days to return and that can hard of you live far away like myself. I have ordered and picked up from this place about 10x and have ordered order 100+ items and about 15-20% were disappointing purchases but I have also received some AMAZING deals, so it worked itself out! I love that everyone there is soooo friendly and kind!!! They did a great job on hiring and keeping their people happy!!! read more

Nellis Auction - Check in is easy! - Auction Houses Near Me - Mesa, Arizona

I cannot recommend Nellis Auction in Mesa enough! The operation they are running here is top-tier. First off, the employees are great--incredibly friendly, professional, and always ready to help. The entire process is fast and easy. You bid online, and their pickup system is so organized that you are in and out in no time without any of the usual warehouse headaches. What really sets them apart from other auction platforms is their buyer-friendly policies: they only charge a reasonable 15% selling fee (buyer's premium), and the fact that you can actually return items gives you total peace of mind when bidding. Great staff, unbeatable convenience, fair fees, and a return policy you can trust. Nellis has officially won me over as a loyal customer! read more

If you have a lot of patience and fuel to waste go no further than Nellis. Yes, there are times that you can snag a good deal but I can also say without exaggeration that you will be going back to return the items that you won a little over half the time. They are terrible at checking items to make sure that they are not broken or defective. It's very annoying having to waste fuel to make up for their lack of quality controls. Within the last two weeks I have contacted their customer service via email and in person about two separate items that I won and had to take back due to defects and mislabeling only to see those items go right back up for auction without any changes to the description letting people know that they don't work! What the hell is the problem here? They just don't seem to care even if you tell them in person that an item is broken you will see your return go back up for auction the next day. You guys are going to lose your customer base with this type of behavior. What are you thinking? read more

Nellis Auction - You can see the back-and-forth and how little thought or care is put into what they do at this auction site - Auction Houses Near Me - Mesa, Arizona

They are awful! They mislabel their product and boxes and then have horrible customer service. Do not buy from them.

Love coming here! It's quick and proficient. I usually pick up my items around 10 on Sunday mornings. There are workers directing the traffic and telling you what spot to check into. Sometimes the check in code doesn't work so a worker ca check you in by phone number. I always bring a opener to make sure items aren't damaged and are acceptable. Only a couple times I've had to do returns for an item not working or described correctly. read more

Nellis Auction - Pick up area easy check in - Auction Houses Near Me - Mesa, Arizona

There are lots of items that are not like the listing says. Lots of missing parts and damaged items. The best thing is that you can return the items for a refund. Sure, it's a hassle and a waste of gas. On the good side if you are careful you can get some gems. It can turn into a bad habit, so be careful. read more

Obsessed. Always the best experience. Best deals. Easy. Friendly. A part missing from my order and customer service was so helpful.

Review of My Love/Hate Relationship with Nellis Auction (Phoenix) Nellis Auction is basically MAC.BID's slightly more organized cousin... but the chaos still lives there. The good news: the items are usually described much better during bidding, and most of the time you actually get really cool stuff for ridiculously cheap prices. I've scored some genuinely awesome finds that made me feel like a professional bargain hunter. One of the best parts is the pickup system. You schedule an appointment, pull into the lot, and they actually bring the items out to your car. No wandering around a giant warehouse playing "Where's My Stuff?" like a scavenger hunt. That alone deserves points. Flexible payment options are also nice, especially for those of us who occasionally make questionable late-night bidding decisions. Another nice feature is that if your account is in good standing, you can choose not to complete the purchase if you decide the item really wasn't what you needed after all. It doesn't automatically charge your card the next morning and leave you feeling personally victimized by your own bidding habits. Now... the other side of the relationship. Every once in a while, an item you won mysteriously becomes "not found." Poof. Gone. Refunded like it never existed. And of course it's always the one item you were actually excited about. Then there are the updated terms of service. Let's just say if you miss or need to reschedule your pickup appointment, G-d help you. There are restocking fees, rescheduling fees, and possibly a fee for breathing the wrong way near the parking lot. Even if you submit multiple help desk tickets through ZenDesk explaining the situation, you may still be waiting on a response long enough to question your life choices. I'm currently still waiting on my last ticket... but I'm not holding my breath. Customer service chat can also be... entertaining. Some reps seem about as familiar with the policies as the rest of us are. And then there's the pickup check-in system. Each parking spot has a printed QR code hanging on a pole that you're supposed to scan. In theory, great idea. In reality... it works about as often as my Wi-Fi during a monsoon. Item condition can also be a gamble. One time I bought a "brand new Sonicare toothbrush - new in package." It arrived looking like it had already lived a full and meaningful life in someone else's bathroom. Straight to the garbage. Pro tip: never buy clothing. You may receive items that appear to have been previously loved... worn... returned... and possibly attacked by deodorant. I once opened a child's coat that had deodorant stains on it and immediately escorted it directly to the trash like it was a biohazard. It definitely feels like nobody is actually checking these items, and you can't really inspect them before leaving either. So sometimes you win big... and sometimes you win a future trip to the garbage can. BUT... despite all of this... it's still weirdly fun. It's like a digital treasure hunt where most of the time you actually do find something cool -- and often brand new -- for way cheaper than retail. Do I sometimes question my choices? Yes. Do I still open the app and start bidding again? Also yes. Overall rating: Better system, better finds, slightly less chaos... but still a thrilling little gamble. Pro Tip: Check your items if you can before leaving. will save you a trip. read more

What has happened to Nellis lately? Lately, every trip has been a waste of time. It's become very clear that items aren't being inspected anymore. My latest purchase was a vent hood listed as "new," "functional," and "in package." Instead, it arrived visibly damaged, with the power cord cut off, and stuffed inside a box for an office chair. It was obviously not new, not functional, and definitely not in its original packaging. Before that, I bought a Water Flosser and a garden hose, both labeled as new, yet both still had water dripping from them. Opening the Water Flosser and finding water inside was disgusting. Then there was the "new" gray loveseat that turned out to be an ugly blue one. After hauling it home, I realized it wasn't even the item that had been advertised. I understand auctions come with some risk, but basic inspections and accurate descriptions shouldn't be too much to ask. The quality control has gone downhill to the point where it feels almost nonexistent. No value anymore. read more

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This place has their stuff together! Well organized, fast, and FRIENDLY!!! So efficient and easy to understand the layout with the clear directions. The website is easy to use, but can be addictive if you're not careful. Overall experience 5 stars! read more

This place sells nothing but JUNK but publishes it as new! I have spent more $$$ on gas to return items than I spent on actual products. Avoid this place at all cost unless you want to be totally frustrated and waste your hard earned money read more

I love this place! I have found everything I need to start my home business and transform my guest room into my office at incredible prices. Picking up is easy. The people are always smiling and so helpful. I don't even have time to pull up the app before someone is at my window along for my number to check me in. Today was even more special. I wish I could have heard his name, but the gentleman who helped me went out of his way to make sure I used everything I needed. He was pleasant and told me to have the best day. I've never had a complaint, but the visits are getting better and better. Tomorrow I have to pick up and return product. I know both will be enjoyable and quick. I never leave without a smile. Thank you. read more

I love at Nellis Auction!! I was able to re-do my whole floor with tile that I paid $18 for!!!!! I have also bought numerous other items to update my house. The selection is amazing.!! and the customer service is impeccable read more

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Goods are normally always as described. If not, returns are easy. Once you have an appointment and arrive on time, getting what you have purchased is quickly managed by the retrieval staff. When picking items up, be sure to bring a list of what you purchased. I have been shorted items twice. When informed that I had been shorted items, the staff went back and once they were able to find what was missing from my order. The second time they were not able to find the item so I was credited. Like I said, bring a list of your purchased items. read more

Literally bought an dehumidifyer the est retail was completely off and said new not damaged on the aution when i got it in greeted to a note saying its not new and is damaged read more

Nellis Auction - Auction Houses Near Me - Mesa, Arizona

I have used Nellis for almost 9 months and in that time I only try to purchase five star items or new. The box could be damaged or the tag is off, but I expect the product to at least work or be in good condition. Well since then I have purchased a rug that had food on it that was described as New. I purchased several things and acrylic box that came in in pieces and it was obvious it wasn't New. It was in a bag full of pieces and anybody with eyes could see that, but they still brought it out to me. I have returned quite a few of the things and got a note from Nellis saying that my returns were getting in the higher than normal side of the business when I told them their things were not as described..the response was 'Well that's part of our business we sell used things!' & 'Well that's why we give you the seven days to return it'. My sister bought a fan and had to wait for Handyman to install it only to find out cords were cut & it didn't work! After explaining the situation to Nellis, my sister was turned down for a refund. Yes, it was over the seven days, but it was described as New and it definitely wasn't! So Buyer Beware what is advertised and shown on the website may not be what you are bidding for! I just wanted as a sidenote, the reader to know that the same thing I return, I saw on the website again listed as New, even though I know they were broken read more

This is an auction from Amazon . When customers return their items . Some have been just opened and not used at all . Others have been used only once and the customer dislikes it and return it . This is where this auction comes into play . I like the process and the affordable prices. You drive up to their Warehouse and they bring it to your vehicle . Then you leave . Simple as that . You can get addicted to buying items at low prices ! read more

Be careful buying things here. I purchased some airpod pros which were marketed as new. I even took screenshots of the ad just so that it could not be changed on their end later. It said the AirPods worked and were functional. This will be important later on. I pick the pods up and they were completely drained battery wise so I found that weird. I get home charge them up and try to connect them and they work but it says "Gemma's Airpods". In my eyes the pods are used the second they connect to someone's phone and apple account. I then get an apple message saying that the original owner could see my location at all times. Due to apple security there is no way to turn this off on your end it must be done by the owner before they sell them. In my eyes Nellis knowingly sold them as new when they knew they were used because how did you know they worked and not connect them to a phone? You would have known they were used. Which would have made me never purchase to begin with. So if you think you are getting new be careful. Also apple products have these settings built in so while it looks like a deal its not. I wasn't having them know my location at all times always. read more

Nellis Auction - Auction Houses Near Me - Mesa, Arizona

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Watch Nellis go out of business for their RIDICULOUS new terms of service. This place has been going down hill FAST the part year. They cant even be bothered to inspect the items before listing them. The items they sell here are junk. Half the time the item isn't as described and/ is missing one or more items. Save your money. The "value" isn't really there. There's a REASON these items were returned to Amazon and not relisted. You'll get a better deal at a garage sale. And returns take DAYS (5-14 business days to be exact) to process and refund. It's really not even worth it anymore. My last large purchase (16 items) EVERYTHING had to be returned because it was either broken, missing pieces, ripped, stained, completely empty, non functional, not as described, or the wrong size. I'll be deleting the app and blocking their emails. read more

I would liken the Nellis online auctions to thrifting. You have to be patient with the process because you know that the prices are well below retail value. Yes some of the final auction bids that you win may seem too good to be true and other times it doesn't work out due to the item not being as described in the ad. I have become a regular with Nellis because there is a very flexible policy with returning items with no hassle if you are not satisfied. For the auction to improve, if the descriptions of the items were more accurate, that would be super helpful. There are some glitches in the app which can be frustrating, but that's OK because a new auction happens every day with similar items. As a regular, if I could give a tip, I would say, if there is an item you love, if it is at the beginning of it's 24 hour auction., either get on the watchlist or only bid once and wait until you get an alert from Nellis Auction with 1 minute and 53 seconds remaining in the auction and then aggressively bid so the price does not get run up over the course of 24 hours and then the item is near retail value. Sometimes I wonder if bidders on the most random items are Nellis Employees running up the price against you. eBay is more transparent because all Bidders have a name linked to their bid instead of just Bidder #1 to Bidder #6 etc. Overall, I'm very happy with my grabs at the Nellis auction. read more

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This place is a love hate Love getting deals and picking up weekday mornings are quick Love my ability to return but you have to be quick because you only have 7 days from pick up. Hate the arrogant a-hole who was working earlier this year directing traffic. He was so bad I went out of my way to call and email and help chat through their website. I never got a response but I do not see him much anymore lately so hopefully he's somewhere else. Stupid way of leaving thanks to local construction you have to drive a literal mile or make an illegal u turn if you don't feel like going to Power Rd for no reason. I have to turn an immediate right at their stop sign and go through the back loading docks to go East or North from this place. Items will have non matching pics so you have to check at the other pic if they even show you the item at all The lines get insanely long evenings and weekends luckily I have the ability to go weekday mornings and will avoid weekends because what.. the.... I ain't got all day for that claustrophobic mess. read more

I love Nellis Auction and treat it like a thrifting treasure hunt. I've gotten amazing things for a fraction of the retail cost, and I'm reducing waste by using what others have already purchased. Pickups are a breeze, they really have their system down. The only thing I'd caution is to check your items immediately bc I have received some incorrect items as well as some broken or defective ones. The good thing is they allow returns within 7 days, which is amazing. You just need to be diligent about quality checking. Overall, I recommend this place to everyone! Thank you to everyone who helps the operation run! read more

Too many broken things or not there - I have to throw away most of what I get there - would not recommend.

Two words: FALSE ADVERTISING Purchased a Roomba that was marketed as "new". I was in the process of moving and did not immediately try it out, thinking that their return window would be at least 30 days. Later came to find out it is only 7 days. Surprise surprise, the product was not new whatsoever. I was unable to connect to the Roomba to my account because it was locked through someone else's account. Factory resets did not work. After hours of working with Roomba support to get the machine unlocked, then unstuck from language settings, the freaking thing doesn't even work. It spins in circles. Spent another hour troubleshooting with Roomba support and they eventually say the sensors on the bumper must be faulty, and that cannot be replaced. Roomba Support at least tried to be helpful by offering a 20% discount on a new full priced product, but with what I already spent at Nellis, that puts me over the price of just having bought a brand new one in the first place. Oh Roomba also mentioned the device had been linked to THREE OTHER OWNERS since the original purchase date. "New"...ok Nellis. Reached out to Nellis and they are firm on their return window and will not offer any help whatsoever (responses were basically, "sorry but you're sh*t out of luck!") Another note is the service I got when picking up the product was less than satisfactory. This location has horrible cell service, which you need to initiate the pick up process, and when I got out of my car to ask somebody for help, they said I was "lucky the old man wasn't out there or I [me, the customer] would've been yelled at". Really? I almost never post bad reviews, but horrible service needs to be put on blast. I was already weary of supporting this company, but now I know for sure I will never support them again and advise anybody else from doing so. read more

DO NOT TRUST THE LISTING DESCRIPTIONS!!! Major complaint for who ever inspects and posts items at Nellis Auction. I purchased two separate loft beds this week (different brands and models), one from the Mesa and one from the Phoenix warehouse. Each time, the item was listed as "New", "No Missing Parts", and "Functional". However, upon opening the items at home, each had numerous missing parts and both were missing the hardware and instructions to assemble. One had clearly been used as the frames had multiple scratches and damage. These were each supposedly "inspected" and had photos posted, but neither were as described or listed. I believe the overall issue is poor leadership at Nellis Auctions who train their staff to be fast instead of thorough. I believe this due to the issue occurring at two separate warehouses, for two different items. Train staff to actually slow down and look through an items to make sure ALL pieces are there, don't assume by popping the top of the box off only. I live 20 minutes from the Mesa location and 1 hour from the Phoenix location, each way. I know others travel from even further. What would've taken the staff an additional 5-10 minutes for my two items combined cost me over 6 hours in pick up, sorting, repacking and returning the items. read more

Amazing deals if you know what you're looking for and are willing to take the risk. so far, all the finds that I've picked up are great. just don't get your hopes up as most of the items are either used or returns. some are really broken, buy they're doing good in highlighting the damage or if the item is missing some parts. read more

I've used this auction company before and have previously been satisfied, but my most recent experience was very frustrating. I won an auction for a listing titled "NIVEA Essentially Enriched Body Lotion 16.9 oz (Pack of 10)" with an estimated retail value of $95.33. The item details also stated it was new, functional, no damage, in package, and no missing parts. Based on the title, description, and retail value, I understood this to mean I was bidding on a 10-pack of lotion. When I arrived for pickup, I was told there were only two bottles. I explained that the listing clearly said "Pack of 10" and that the retail value supported that description. The photo showed two bottles, but I reasonably assumed the picture was showing the packaging style or that they came in sets of two. In my opinion, the written listing should accurately describe what the buyer is receiving. The manager told me I "should go off the picture" and offered only two options: leave the item and get a refund, or take the two bottles. I ended up taking them, but I essentially paid full retail, or possibly more, for only two bottles, when I bid believing I was purchasing a 10-pack. I understand mistakes happen, but auction listings need to be accurate. A title and retail value showing a 10-pack, while only providing two bottles at pickup, creates a misleading experience and feels very bait-and-switch. I hope they take more care with future listings so buyers can trust the descriptions before bidding. read more

Nellis Auction - Auction Houses Near Me - Mesa, Arizona

Always inspect your items. Once again the item was not as described. Wrong size (smaller) making the price they had for a much larger one. Now I have to drive back across town to return it. The only thing correct was it is new. They need to get better help with the skill to use a measuring tape. read more

Nellis Auction - 3 fold guest mattress - Auction Houses Near Me - Mesa, Arizona

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Thought I was getting a good deal on a Breville espresso maker marked "minor damage" I was expect a scratch, maybe a dent but no the milk steamer doesn't work and apparently according to them I should have set up in the parking lot and PROMPTLY whipped it out and tested it right then and there, because apparently it's my fault I believed them. I emailed in giving them the opportunity to make it right and they decided instead they wanted to lose a customer. The photo is the email they send you about yeah they didn't do their job but that's your fault as the customer. Would not recommend buying from them, none of it is hassle free like they claim. read more

Nellis Auction - Auction Houses Near Me - Mesa, Arizona

I've been purchasing from nellis for a couple of years now and in the last 6 months it has been getting continually worse. Don't waste your time or money. I spend more time and gas returning the items as they are either not as listed, missing parts. Or Completely not working. The quality control has plummeted and the customer service is not much better anymore. When I complained that I driven all the way to the Mesa auction to pick up my winning item for it to have two pieces missing. I was told that's the risk you take when you buy from auctions...my other review was actually very positive but in the last 6 months quality control is none existent and the customer service has gone downhill. read more

Terrible experience and management to match. Jada, the onsite manager, lacks basic professionalism and treats customers poorly. The merchandise rarely matches the listed descriptions, and returning inaccurate items is met with harassment rather than help. Nellis cut corners where it matters most--competent site leadership. I won't be bidding here again and recommend using other auction sites instead. read more

Nellis Auction Hidden Fees Warning! Just a heads up for anyone buying from Nellis. Your final bill will be 25.5% higher than your winning bid, not just the 24% you expect. They charge the 9.1% sales tax ON TOP of the 15% buyer's premium. A $100 winning bid physically costs you $125.47 at checkout. Keep your maximum bids much lower than you think, or you will get ripped off! read more

Nellis Auction - Auction Houses Near Me - Mesa, Arizona

Definitely check your purchases as soon as u get them because it might not be what was in the description but almost everything I've purchased has been as described and there's an easy return policy with 7 days. There's a a huge selection on this site, before I purchase anything on Amazon I'll look it up here for a while to see if I can get it cheaper then I'll buy it. The prices are way lower than retail so it's worth it ! read more

Almost anything on Amazon you can find here online with some patience. I like being able to scroll, but definitely a hit or miss since they are open returns. I dislike the new minimum bid of 10% or $5 (whichever is lower) since it certainly drives the price up and they don't adjust if it's only partial of the pack (e.g. it's supposed to be a pack of 10 face masks, but only 3 are in there so the retail value is based off the full 10 pack). Definitely appreciate the curb side pick up and feel bad for the employees going in/out of the sun. The line can get pretty bad, but it does move quick. Also appreciate the 7 day return. I drive a pick up truck and the employees usually direct you to a parking spot. More often than not, it's quite annoying they don't take large vehicles into consideration and usually try to have me park in a tiny space with other cars/people movement in the area. I obviously don't want get into accident and am fine waiting for another spot, but the employees are quite ignorant and will blatantly scream at you. Quite disrespectful and I wouldn't write about it if it was a one time occurrence, but it's happened a few times... read more

I love nellis! Anytime I need anything, I search first on Nellis. I have bought hundreds of items over the last 6 years from cribs to TVs to shower doors. I love that you can return items if they are not what you expected. It makes bidding feel much less stressful. My only complaint is that it's not closer to my house so I could shop more often!! read more

The deals you can get on Nellis are amazing. The return policy amazing the customer service as they get you the items in the parking lot amazing. The only part that's not is customer service of the premises. You used to be able to contact a live person and they fix things immediately they did away with that. We're all you can do now is email them. This has become absolutely atrocious and unsatisfactory. I have not once ever received an email back from any concern I had. Not once. He gives you the I read the emails, but don't care enough to respond back feeling. They had two or three girls that used to handle all the phone calls that were amazing. Shame on them for trying to save a few dollars and getting rid of that service. read more

This review is going to be post picking up my product. First of all, there was supposed to be 2 boxes, apparently, but the description did not make that fully clear. And when I got home with one box, it did not have all the parts to be able to put together a patio couch. So when I submitted a ticket and got the AI response and not a human and I've done that 4 more times and have done it through the phone system.It's been one month and still nobody has responded to me. Customer service sucks and non existent! read more

After having 1100-1200 won items, I think I am familiar with nellis auctions. Today I had a bad interaction with a "manager" who would not give me her name. She refused to take a return because it was 1 day late, I explained that we had a holiday where they were closed, I initialized it last night after 6pm but that explanation did not matter to her. She would not hear any of my feedback regarding the continuous bad listings. I asked to speak with another manager and was told she is the only manager. I said that I would file a review on Google and yelp to which I was told "good luck and have a good day" as she walked off laughing and sneering with her coworker. So here I am, I am going to review on any platform I can find and encourage others to do so as well. read more

I like the ease of the website when we win a bid, the selection of date and time and the confirmation. The picking up of the items at the facility is also very easy with traffic control and the quickness of the employees taking your order number and delivering your item to your car. The only thing I don't understand is that sometimes when I pick up my item at an appointed time there seems to a VERY long line. read more

Purchased a comforter set 11.19.2024, the website had the description listed that it was a Queen and finally unpacked it and it a TWIN. Apparently, someone did not know what they were doing, because this is a twin comforter set with 1 sham, 1 pillowcase and not 2 of each. Unfortunately, this has happened one time too many for me, so I have stopped shopping with Nellis Auction in Mesa (Ray Road) because there's too many mistakes and by the time I unpack the stuff when Im ready to use it it's too late to return it. Im highly upset. read more

Nellis Auction - The description on website! - Auction Houses Near Me - Mesa, Arizona

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