I've purchased several items from this auction house, staff is friendly and I've gotten some really…read moregood stuff!!

Bruce and his team did a whole-house online auction for all the items--large and small--in our…read moretownhouse. They responded quickly, did their work efficiently, conducted a successful auction, had all the items removed and even swept out the garage. The auction proceeds were in line with their estimates. We couldn't be happier with their service and professionalism. Excellent job!

Review of My Love/Hate Relationship with Nellis Auction (Phoenix)…read moreNellis Auction is basically MAC.BID's slightly more organized cousin... but the chaos still lives there. The good news: the items are usually described much better during bidding, and most of the time you actually get really cool stuff for ridiculously cheap prices. I've scored some genuinely awesome finds that made me feel like a professional bargain hunter. One of the best parts is the pickup system. You schedule an appointment, pull into the lot, and they actually bring the items out to your car. No wandering around a giant warehouse playing "Where's My Stuff?" like a scavenger hunt. That alone deserves points. Flexible payment options are also nice, especially for those of us who occasionally make questionable late-night bidding decisions. Another nice feature is that if your account is in good standing, you can choose not to complete the purchase if you decide the item really wasn't what you needed after all. It doesn't automatically charge your card the next morning and leave you feeling personally victimized by your own bidding habits. Now... the other side of the relationship. Every once in a while, an item you won mysteriously becomes "not found." Poof. Gone. Refunded like it never existed. And of course it's always the one item you were actually excited about. Then there are the updated terms of service. Let's just say if you miss or need to reschedule your pickup appointment, G-d help you. There are restocking fees, rescheduling fees, and possibly a fee for breathing the wrong way near the parking lot. Even if you submit multiple help desk tickets through ZenDesk explaining the situation, you may still be waiting on a response long enough to question your life choices. I'm currently still waiting on my last ticket... but I'm not holding my breath. Customer service chat can also be... entertaining. Some reps seem about as familiar with the policies as the rest of us are. And then there's the pickup check-in system. Each parking spot has a printed QR code hanging on a pole that you're supposed to scan. In theory, great idea. In reality... it works about as often as my Wi-Fi during a monsoon. Item condition can also be a gamble. One time I bought a "brand new Sonicare toothbrush - new in package." It arrived looking like it had already lived a full and meaningful life in someone else's bathroom. Straight to the garbage. Pro tip: never buy clothing. You may receive items that appear to have been previously loved... worn... returned... and possibly attacked by deodorant. I once opened a child's coat that had deodorant stains on it and immediately escorted it directly to the trash like it was a biohazard. It definitely feels like nobody is actually checking these items, and you can't really inspect them before leaving either. So sometimes you win big... and sometimes you win a future trip to the garbage can. BUT... despite all of this... it's still weirdly fun. It's like a digital treasure hunt where most of the time you actually do find something cool -- and often brand new -- for way cheaper than retail. Do I sometimes question my choices? Yes. Do I still open the app and start bidding again? Also yes. Overall rating: Better system, better finds, slightly less chaos... but still a thrilling little gamble. Pro Tip: Check your items if you can before leaving. will save you a trip.

Watch Nellis go out of business for their RIDICULOUS new terms of service. This place has been…read moregoing down hill FAST the part year. They cant even be bothered to inspect the items before listing them. The items they sell here are junk. Half the time the item isn't as described and/ is missing one or more items. Save your money. The "value" isn't really there. There's a REASON these items were returned to Amazon and not relisted. You'll get a better deal at a garage sale. And returns take DAYS (5-14 business days to be exact) to process and refund. It's really not even worth it anymore. My last large purchase (16 items) EVERYTHING had to be returned because it was either broken, missing pieces, ripped, stained, completely empty, non functional, not as described, or the wrong size. I'll be deleting the app and blocking their emails.

This place is great if you are a buyer looking for a deal. If you are a seller, look elsewhere…read more This company lowballed the 'value' of my items & tried to get me to sell to them outright. I said I would prefer to go to auction. They responded by disabling a working item for preview (that had just been serviced to be in working order), incorrectly listed it on their website (they didn't bother with a brand name, model or year) & then sold it for a fraction of the value. When I complained, I was told they "were sorry I felt that way" and nothing more. After years as a customer, I will not go back.

What an experience! The Mesa Auction last night was so much fun! I have never been to an auction so…read moreI can't compare it to anything (except what I've seen on the BBC channel) so the only thing I would have to say was that it was warmer then would have expected but that just added to the experience. If you want killer deals then make a trip out, there was this entire dinning set (table, chairs and sideboard) that sold for $10 and a HUGE sectional with a hide-a-bed and reclining seats that sold for $525!! There was a high-end Baldwin piano that sold for $900 and beautiful china cabinets with matching table and chairs...this place is awesome!! The auctions are sorted into 4 different rooms two inside and two outside. The items get better in quality as they move from outside to inside, back to outside and then to the last inside room which carried some big ticket furniture and appliances. There is a $50 refundable deposit on a bidding stick (which you need in order to participate in all the fun) and let me tell you it can get intense!! It's a great date idea and good fun for any one.

Sold all my pieces and received fair prices. Easy to deal with the brothers and there was no stress…read morein trusting them.

Absolutely a five=start auction house! I have been buying and selling through auction houses quite…read moreactively for over 20 years. There are several top-notch auction houses in the Phoenix metro area - and Ace of Estates is right there in the top tier. The staff is friendly - that's nice. The staff is honest - that's important. As a buyer I depend on the auction house to give me an honest appraisal of the condition of an item as I do not live in the metro-area and seldom have a chance to preview in person. I understand the need for the auction houses to give caveats, but coming from Ace of Estates, the descriptions have always been accurate. The photography is excellent, showing me the important details. The staff is very knowledgeable and always quick to respond to any questions I have. This top-tier auction house has become an excellent source of high-quality inventory for me. THANKS!!

Great deals, and great service. Won an instant pot online and it was ready for pick up the next…read moreday. The warehouse is at a convenient and easy to locate location anywhere from the valley. When I showed up to the warehouse I was able to pull right up to door for easy loading. I was greeted kindly and they had my purchase ready to go. I really appreciate the deals they provide, plus having a quick, easy, and friendly pick up system in place.

From the owner: We liquidate new and used merchandise for a fraction of the retail price. You can realize huge…read moresavings on the items you want. We test most items for functionality and describe them as accurately as possible. We pride ourselves in transparency and the customer experience.

I purchased a Maestro Woodwinds W2 "Sound System" from A.C.E.S. via Ebay. The item came from an…read moreEstate Sale, and was certified "in working condition." Upon receiving the unit, I was extremely saddened that whilst the unit was indeed powering on, the output sadly was not producing any tone. To my great pleasure, Matthew from A.C.E.S. was super professional about it & offered to either refund me and I could return it, or they would help facilitate the repair. The latter is what ended up occurring, and even though it took many months longer than expected for the W2 to come back fully functional, but when it did, Matthew indeed made good on his word to reimburse me for the repair work done (by another amazing company, local synth wranglers "Bell Tone Synth Works" (if you are a synth person in the tri-state area, they are the *best*) Anyways, would 100% buy another weird music item or other oddity from A.C.E.S. in the future. Good folks to do business with. A+

From the owner: November 2017 Just getting our name outread more

What can one say about an excellent business other than, wow what a breath of fresh air. The staff…read moreand owners of East Valley Liquidation auction house are amazing, flat out amazing. As a business to business review, I find their way of dealing with customers much like a neighborhood friend where you fell welcome and appreciated for purchasing items from them. There comes a time where a business develops a level of trust between a customer and the business where a feeling of safety and value are established. In the 6 years I have been purchasing auction items, I have always been treated like their best customer, even though many of my purchases never exceed $50. Thank you East Valley Liquidation for your attention to detail and care.

If you are liquidating household furniture and contents, this is NOT the place to rely upon. Review…read moreof the existing Google & Yelp reviews are all from buyers who comment on the "great deals" and there are no reviews by the sellers. We sold our house and retained East Valley Auction & Liquidation (EVA&L) to sell our furniture. Their representative was rude to our Realtor, misplaced items on our inventory list and lacked the basics of merchandising. Poor presentation in photos, grouped all LR tables in one lot, no variances in base bids for large furniture items versus blowout liquidation of retailer's/wholesaler's small items. EVA&L may be fine for selling collectibles and memorabilia, they lack followers/buyers for household furniture. EXAMPLE: $7.50 for like new Sedona Entertainment Wall Unit that currently lists new for $4,120.00 cannot be considered reasonable in any marketplace!

The auction went smooth and they did a great job of packing and shipping my winnings…read more Wanted to pass on that the packing job on my rifles was the best I have ever seen I have been auctioning since 1980 and have seen some bad ones but your team knows how shipping packages are treated by the carriers and they take pride in their work Keep up the great job! Only suggested improvement I have is to please send out invoices sooner than 6 days after the auction has closed Keep up the good work and look forward to the next auction Thanks again Steve

I did an online bid at their recent 3-day auction. I put in pre-bids on several items I was…read moreinterested in, including Native Art, pottery, paintings and some pistols, a rifle and shotgun. I did win many of the items I bid on and lost a couple due to higher bidders, as expected in an auction. My wife and I went up to pick up the items and I got delayed on the gun applications, which was sort of expected with an election going on. I looked at all the items and they were exactly as represented and actually I was pleasantly surprised with the condition as it met or exceeded the pictures and description. As to the prices, they were really fantastic and because I read the fine print, I knew there was a percentage fee to the Auction House for online bidding. The fees are standard and expected, so I was aware of them and still adding them in to the prices I got really excellent deals. I would buy from Reata with complete confidence. The staff were extremely helpful and positive, we discussed some upcoming auctions early next year and I look forward to placing some bids on some really great stuff. If you are looking for art, or modern or antique weapons and so much more you should check out Reata and if you are like me, local, go in and see all the cool stuff they have and talk to their very helpful staff.

It can be a bit of a mixed bag. Sometimes they have very nice stuff, and other times, it's kind of…read moregarage sale quality goods. It's nice that there's a mixed bag though, because you can sometimes find some treasures if you look hard enough. The scheduling is a bit funky, but if you know that you can't come for pick up the day after the auction, then you probably shouldn't bid. I've had to forgo bidding several times because of that policy. I wish they would get back to in-person auctions again, as it was considerably more fun that way. Also, you get to wander around and look more closely at what is coming up for auction. Of course they take pictures, but there's nothing better than seeing stuff in person. They do have preview days, but they are pretty far away for me to drive all the way out there unless the item coming up for bid is going to be expensive. My main criticism is on the condition reports. The condition reports are usually quite generic and don't always tell you much of what's wrong with the piece. They have gotten better over the years, but if you're going with a mainly online sale structure, I would like a bit better explanation of any issues.

This place is a total Scam! I just won an auction at $650 with the winning online bid and when I…read morewent to pick up the item, was told that an absentee bidder also bid $650, so they won the item. If the bids were in $50 increments and I placed the $650 bid, wouldn't the winning bid need to go to $700? What a scam.

Pamela and Norge are absolutely wonderful and truly a huge gift from our Heavenly Father…read more My sister died suddenly and I'm out of state with limited time. They fit us into their very busy schedule and took charge of everything in a packed house... even sent pictures of the clean vacant property afterwards then transferred the keys to property management, all while I'm in CA!! Nice? trustworthy? Hardworking? Yes, the BEST

We are moving out of state. We contacted Norge and Pamela at Open Arms Estate Sales. They were…read moreGREAT from start to finish. 3 days to prepare and 3 days to sell. We left a house filled in every room and came home to an empty house. It was painless for us and we ended up with a lot more money than we would have even if we had garage sales for months. Great company and great people.