This Neiman is awesome. Have great deals and customer service is amazing. They have a great selection of shoes , clothes, etc. They had incredible prices for the Christmas holiday. read more

Neiman Marcus - Shoe Stores Near Me - Bal Harbour, Florida

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Neiman Marcus at Bal Harbour Shops is my one stop shop for all my beauty needs! They have the best customer service. They roll out the red carpet each and every time I shop there. They hold the most incredible beauty events. During their beauty events, you can get the best deals and extra goodies! Become part of their incircle membership and you'll get invited to special events, with sips and small bites. Their fragrance selection is phenomenal! Give them a visit. read more

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I was in this Neemies recently and first of all, it seems like a tiny store and in need of a makeover. It was clean and tidy and stocked with the latest fashions, it just seemed a bit tired. For example, I used the men's room and it was cramped and kind worn down. Just not what you would expect from a luxury Bal Harbor experience. The sales people seemed more interested in talking to each other and doing their own tasks than even noticing that we existed - not condescending or rude, just indifferent. Maybe it was just my timing, but I expected a better experience. read more

I love Neiman Marcus and anytime I travel to a city that has a Neiman Marcus. I am definitely there visiting and probably also dining. This is probably one of the few if not, one of two Neiman Marcus stores I've ever been to we're not one single sales associate actually approaches you or asks you if you need anything or even as slightly interested in selling you anything it is unfortunate that that is the culture and the Ambience of this particular store. I understand that this is perhaps a high tourist area and so maybe tourists aren't taken seriously however tourists who seek out this particular location to pay to park at this mall and then spend the time in the mall shopping I find are somewhat serious shoppers While this location is absolutely gorgeous simply due to the Malk and obviously the renovation that they just did last year. The service here truly needs to improve. We did end up buying a pair of shoes after playing where's the sales associate? Luckily, we did find a lady who was very helpful quick and kind and we got the Manolos! read more

I'm extremely disappointed with my recent experience at Neiman Marcus. I purchased a pair of shoes for $1,200 that have never been worn and are still being sold at full price. Unfortunately, I live out of town and wasn't able to return them within the 30-day window. When I reached out for help, customer service refused to take them back simply because I missed the deadline--even though the shoes are in perfect condition and currently still in stock. For a luxury retailer, I expected far better service and flexibility, especially given the price point and the circumstances. This experience has made me reconsider shopping at Neiman Marcus in the future. read more

I ordered online and went to pick up in the store, very bad service, and bad presentation and packaging of my order. on the other hand the return policy is just 30 days and they don't even try to help you using in store credit if you pass that time. read more

Absolutely love this Neiman's! It's one of my favorite places to shop in Miami. Their shoe department is incredible they have the best designer shoe selection! The staff is extremely nice and provide a high level experience. Also, love the Neiman's cafe the salmon tacos are super tasty! read more

Even with a new "renovation", this place remains a dump. Now that Saks has rescued them out of yet another bankruptcy, we can only hope the store improves a bit. read more

I love the service I get here each time I visit. The scenery is not only impressive but momentous. Thank you read more

Neiman Marcus - Shoe Stores Near Me - Bal Harbour, Florida

Andre Gurudeo provided the best customer service experience I've probably ever received. After being transferred to multiple departments for hours trying to get my concerns resolved, Andre was able to resolve them within ten minutes. All I wanted to do was confirm that the box being shipped had the correct item because the package I initially received did not. He was the first person to actually listen to my questions and be proactive in preventing another shipping error. Thank you Andre :) read more

KARLA P is the only and one I go to, she is a brand ambassador and queen of Dior. And any other brands you need. She is not pushy like the other people at neiman, I always have the best time shopping with her. She is great a listens to your needs, she goes above and beyond for you. I was there for a gift and she help me package it in a doir box with ribbons so cute and special, my friend that received the gift was so happy and delighted. On top of that she is beautiful and has a great heart. I could not find an item at this location, so Karla helped me set it up with a different Neiman Marcus location with Marisol. I went there and was able to pick up my gift. Thank you again. Listennn don't shop with anyone else. Ask for Karla! read more

Love this store. Excellent customer service, huge selection of clothing and shoes for men. They always have my size. Beautiful and clean location. read more

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I see that after 40 years nothing has changed. What was once a great place to shop and eat is now a treacherous overpriced store catering to new money dopes that think $1200 for a blouse on sale from $1299 is a great bargain LMAO. We "MIAMIANS " of the 70's and 80's used to have a nickname for this store " NEEDLESS MARKUP" I can see from all the recent reviews on here this has stood the test of time. read more

It's a truly beautiful store! But for me the price tag is just a tad too high! They have beautiful designer clothes and beautiful people walking around as their sales people. I can only look but I really can't buy! I do love the mannequins and the surrounding artwork! So at least I got to enjoy that! Otherwise for me the store is "needless markup." read more

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I entered the store by womens' Shoes, and was greeted by a saleswoman. A few minutes later, two different groups of shoppers walked in and, at that moment, I became invisible. The two saleswomen fawned over these two groups and although I was interested in 3 different shoes on display, neither one had any interest in assisting me. I sat down and ordered 2 pairs online--thru my "regular" salesperson in NY--and headed over to the make up counter, where I was treated much more appropriately. For some reason, the sales people in shoes (2 women and 1 man, I believe) judge their potential customers by appearance only , and As the old adage goes, never judge a book by its cover. Do not patronize this Neimans womens shoe dept, unless u r desperate. Order online from bloomies/Nordstrom, etc , or head over to saks! read more

Wouldn't it be lovely if sales people would stop their conversations to assist customers. Today 3 of them continued to their chat, weekend catching up while I was searching through the racks, for a leather jacket. Dear Neimans Management ! I'll let you in on a secret: you are firing the experienced associates & replacing them with useless youngsters. Stop wondering why your sales are down. This is the reason. I do have photos should you be interested in seeing them. read more

They have the worst customer service of any high end department store. Was appalled at the treatment from sales associate Alison Ballen, which was then mirrored by her supervisor, Haydee Valbuena. It's extremely unfortunate that they don't have better customer service training for what's considered a "luxury" store. Head to Saks instead. PS. If you are African American I would certainly not patron here they are notorious for stereotyping us. PSS. (Written after response from manager). As you can see the manager as responded below. If you don't believe my review -- don't take my word for it (Reading Rainbow voice) -- just do some research for yourself and see all the 1 star reviews this particular Neiman's locations has on Yelp, Facebook, Consumer Affairs and BBB. The issue I have is not with upholding store or company policy, it's the fact that she accused me (as she did again in her rebuttal) of wearing a dress when I did not. That is not even worth arguing over because I'm an ethical person and I know the truth. It's the tone and the attitude of Haydee and Allison which I find fault with. They can uphold policies without being outwardly disrespectful and embarrassing patrons. Hey Haydee! Pro tip! Since you're the GM, take a customer service course or two, I'll even sponsor one for you if you'd like. Thank you for responding. read more

The first lady that helped me on the first floor, charged the most expensive dress TWO times. It was $690.00, when I brought it up she said there were two dresses and they were both the same price. I said no they are not. One is a designer, the other one is not. The one that was NOT a known designer, and was NOT as expensive, was already in the charged pile, but it had NOT been charged. The expensive one (she charged twice) was still on the unpaid pile It seemed to me, she was trying to give me a freebie (the less expensive one,) so she could charge twice for the expensive one, and then take an expensive one herself.. The whole thing did not make sense! She was embarrassed and couldn't look at me after that. And mind you, the expensive long silk dress would have looked amazing on her, as she had a small waist, big curvaceous hips and big aftro hair. She was beautiful.. Then I went to the second floor. The short dyed blonde hair lady with an accent, helped me for a little while. All was fine until she started telling me the very very expensive dress I liked, was the largest size the company made. She mentioned this twice. I said, "I'm asking if my breasts are too tight in this, not if you have a bigger size, or if the company made it in a bigger size.." she smiled. As it turns out, the company made 2 larger sizes, the 48 and the 50. When checking out, she asked for my address twice, once covering the screen, as testing me and as if I was not that person. Then she said there are 2 addresses on file for you. I said "Yes." She asked why I have 2 addresses? I said because I have 2 homes and I moved during the pandemic and I get things shipped to my second address, but my ID has the first address.. She said she needed my ID, I gave it to her. She kept looking at it and said I will need to scan it. I was right there, and I mentioned I had been shopping at this store for years, every time I am in town and no one ever scanned my ID. She said it was an old thing, since 2 years ago. And that the computer was asking for it. It was not. I was standing right next to her.. said I had been there a few months ago and no one had scanned my ID. She kept the ID in her hand. Kept checking the credit card. Finally she blurted, the ID and Credit Card don't match. I said "please give my me ID, and I showed her the entire name. IT MATCHED! She then in a panic said ok ok, please insert your card. Then she desperately pleaded with me to finish the transaction. I said no, I do not want to buy from you and walked away. I continued shopping downstairs, bought 6 pairs of shoes, then had the guy get the expensive dress. She had hidden it in the back,"on hold" so I could not purchase from someone else. The new sweet guy found it and brought it down, but the same suspicious saleslady with the accent, came down saying it should be her commission. When the manager was called, I said I would not purchase the dress if the "profiler" was going to get the commission. That was the end of it. The sweet new guy got the commission and I got the dress! The lady had profiled me because I had a sweat suit on. I had gone to the dentist early in the morning for a cavity filling which I hadn't been able to fill since the pandemic, and it was a cold morning.. My heart goes out to all the people that get profiled by the color of the skin, or the clothes we wear.. We should be able to dress comfortably, especially if we are going to be walking for hours, and on our feet, trying to beautify the world one outfit at a time.. Next time, I will ask for Nicole, she's super sweet and helpful.. read more

These guys never have my wife's heel size in stock, somehow every time we choose a shoe here it seems that that exact shoe size is sold out. They always offer us to overnight it, but if I wanted to overnight ship a shoe I would have just bought it online instead of wasting time at the store. Other than that the men's section upstairs is full of great brands and the pricing of certain items is discounted at the store and not online, which is why we come in physically to see what's on sale that week. read more

Today I was working with my new SA Janisha over the phone. I was looking for a very limited and specific Celine nano luggage tote and they had the only one left in the entire company. She made sure they had it and then was extremely friendly with assisting me. I had mentioned to her that I was also interested in a bag from another company and she connected me to the correct person while she was gathering what she needed to proceed with the check out. She made sure all information was correct, that I received the emailed receipt and is keeping me updated for any future nano's that I might like. I mentioned to her that I had a bad experience with purchasing the only bag left in another company and I didn't want to have the same issues. A few hours later I get a phone call asking me to FaceTime. She was so sweet and was wearing a glove to protect her hand from the leather as she is showing me my future nano. She was very thorough and said that there was a very minor scratch and showed me where it was and how bad it was. I found this to be most applaudable because some SA's will just send you whatever before inspecting the product. I told her that it was so tiny and on the back of the bag and that it was too gorgeous to pass on so I said we can continue with the purchase. This is one of the best experiences I've had with an SA. Someone who is honest and caring about her clients and the products she is sending to them. I will be purchasing more from her in the future. Thank you again Janisha! read more

Worst online customer service in my life!!! Didn't get my package that worth almost $ 700. When I called the customer service they told me that my package requires signature and it was signed , signed with another name!!!! But they are very ok with that and can not help me anyhow. They recommended me to go to the police... Ridiculous !!!! Please never order from them if only you are not planning to loose your money in case of the delivery mistake. They only care about you till the moment you pay, after it's not their problem if you getting what you paid for or not! Was a loyal customer for many years , never again!!!! read more

My colleagues took me here for my birthday, you order your food at the register and than sit down which I thought was a little annoying since you don't really have time to look at the menu you, lunch hour is pretty busy and there was a long line behind us. I ordered the crab Mac n cheeses which was one of the most amazing things iv ever had and the spinach dip was extraordinarily good. For dessert we had the bread pudding! I have to say WOWZERS it was amazing. Needles to say for 2 people having lunch our bill was well over 100.. so good food but very costly. read more

Neiman Marcus - Shoe Stores Near Me - Bal Harbour, Florida

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I went to Neiman Marcus with friends. Not intentionally to buy anything but my friend's mom looked at one of the bracelets and she asked Maria pastrana to help her. She was the sweetest. She was really nice and helpful... She had the best customer service, smile and outstanding understanding of the materials she was selling. thank you so much Maria, you are amazing!! keep up the good work. read more

I actually live in Dallas, Texas, and spend my Saturday trying on wedding dresses here. I wandered into neiman's (still in Dallas) with my mom and soon-to-be mother in law and found a gorgeous Marchesa dress on sale for $600 off! It was perfect, but it wasn't my size. The Bal Harbour Neiman's was the only store in the country who had my size, so my sales associate, Beth, called and called and called trying to reach someone in dresses. After two hours of waiting around and not hearing back, we left the store hoping to receive a call from Beth. Finally I ran out of patience and called them myself. I was pushed from department to department too, never getting anyone in dresses. Finally a lingerie salesperson took it upon herself to locate the dress. She finally did so I started to walk back into the Dallas Neiman's to let them do the transaction over the iPhone. She refused to speak to Beth because she wanted the commission. For fear of losing the dress I went ahead and purchased it over the phone myself. Within 5 minutes of buying the dress I got a call from Beth saying the the Bal Harbour associate had called and told her the dress was sold out! I went ahead and told her the entire story about how "yeah the dress is sold out because they just sold it to me over the phone." She was livid, and for good reason. I'm hoping I can work something out with my local store for Beth's sake because that sale belongs to her. Beth in Dallas was amazing and so sweet the entire time. I'm still appalled at the horrible customer service and selfishness of the Bal Harbour Neiman Marcus and its employees. I've been thinking of moving to south Florida, and if I do I will avoid this neiman's like the plague. read more

This is a beautiful store with high quality merchandise. Every employee that I encountered during my shopping experience was friendly and helpful read more

My mom lives close to Bal Harbour Shops, and it's fun to go there with her. We don't usually buy much because mom says she has more stuff then she can use, but she enjoys looking around. When you walk into Neiman Marcus you know you're in an upscale store. The merchandise is perfectly laid out, no mess, no clutter. The staff is friendly and helpful. The prices high, way high. I saw a cute jacket that looked great on me, but the $7500 price tag was more then I wanted to spend for a jacket. A car maybe, but not a jacket. I watch for their sales, and sometimes I find something I like. I've also found some great stuff on their web page. read more

Bal Harbor in general is a beautiful place to shop, however, the associates at NM were so rude to me and my children. We were on our way to the airport later that day, and I wanted to stop in and get them a parting gift. We were dressed really casual. Not one person in NM spoke to us. My children started to get uncomfortable and embarrassed and wanted to leave and I said no. We did not buy any of our merchandise from NM. We did however shop at the other stores who had very friendly, warm people. I will never shop at NM due to my horrible experience. read more

I am a big Neiman Marcus fan nationally. I use to be heavy on Bloomy's and keep creepy with NM now I don't cheat any more at least not how was NM is now my main and Bloomingdales is my I get back at you or if I need home ware stuff kind of relationship now. This Neiman Marcus store is not as good as many others I have visited but still head and should above the rest of the department stores in the area. Their customer service very rarely ever fails. And don't forget to try their restaurant too - you would be happily surprised! read more

Customer service was non-existent, hunted an employee down to let me try a pair of shoes on. Was ignored the first time, finally received help the 2nd try. I wanted to try on a pair of Pradas, and he immediately looked at me and said "we don't have it" then walked away. He only decided to be friendly after my mom purchased a pair of Valentinos. Guess he didn't think I was worth his time. read more

Had a terrible time trying to use my gift card which my husband had gotten for me for my birthday in 2018. Purchased a blouse with it and had around $176.00 remaining.when I went to use it again, however, the balance reflected on the card when I went to look it up through the 800 number was $25.00.went to the store on Long Island and a salesperson said in fact that it was 176.00.I asked her to print that info out which she refused to do. I then went to use the card at a Last Call store.Took about 1 hour to get there.After spending about an hour at jewelry department and choosing a piece for which I was going to have to pay a couple of hundred dollars in addition to gift card amount, I was told to my great embarrassment that only $25 was on card! What is going on here??Evidently there had been fraudulent activity on this card that Neimans did not inform me about, and have continued to give me the run around about.They were quite rude and unhelpful when I called the gift card number.Misinformation and conflicting info is coming my way from all persons .Still don't have a straight answer.Bottom line,stay away from this overpriced store that has rude and misinformed staff at all levels! read more

Found outfit for special Occasion after hours of shopping in NM but didn't they have my size! Promised not only could they get but would be shipped overnight (with an extra charge). Outfit still didn't arrive by Friday after being ordered on Tuesday! After many phone calls and conversations - they basically couldn't find the order and no one was to blame. Left for weekend vacation without. SAKS is a superior store. Done with you NM. Sadly I have. Gift card so I have to use it read more

Visited the Miami area recently for a quick vacation and stopped by here on the way to the airport. Staff are friendly particularly in the makeup department. A wonderful SA named Lenuta assisted us with a quick few purchases at the chanel counter. She was knowledgeable and offered several choices on the different makeup products. Had we not been so tired and on the way to make a flight we certainly would have spent more time here! If we ever visit the Bal Harbour shops again we'll be sure to make a stop again by this Neiman's! read more

I am truly disappointed in the "customer service I received (or shall I say didn't receive in Neiman Marcus when I had last visited over the summer. First of all, in just about every department, I couldn't get a single person to help me. No one greets you and the only time you're acknowledge is when you're being observed up and down, to I supposed figure out if you're worth approaching. But that's not my biggest problem. I had walked into the Celine department, and found a bag that a friend of a friend had recently purchased but decided to try to sell for her own personal financial reasons. She had reached out to me and asked me if I would be willing to help her out. I walked up to the bag and showed my boyfriend what bag it was and we briefly talked about it and he said "Oh wow, well how much does it retail?" I told him, (I believe it was $3,100) and told him that I could get it for around $900 and before we could continue our conversation, this horribly snooty woman who HADN'T greeted us or anything, but was apparently listening in on our conversation, budded in and told me that "Celine doesn't go on sale, you can't get that for $900.. and if so I'd check how real that really is" yada yada.. I tried to explain to her the situation and she just kept trying to embarrass me and manipulate the conversation to her benefit. This woman completely humiliated me. I literally just ended up walking away because I just felt so embarrassed. I didn't get a chance to get her name but she was a slightly older woman with blonde hair and I believe she was wearing glasses. Oh and also I tried file a complaint online and the chat service person I spoke to, told me I had to contact the store, which I also couldn't get ahold of anyone to talk to. The only reason I'm rating this store 2 stars is because of their great collections and they also had great SALES going on. read more

Had a horrible experience I never wish to replicate. I went in to return a Creed cologne and the lady I approached was very friendly trying to sell me on another fragrance, when I mentioned that I wanted to return a cologne because of the lack of longevity she immediately turned around and engaged in conversation with a new customer. I felt disrespected but continued to share my concern with another lady behind the counter (gray short haired heavy set). I told her the cologne lasts only half hour and I wanted to know if maybe their was a bad batch (very popular on Creed colognes, I looked it up). She was very rude saying that I was inventing something when I was trying to share my findings on the weak cologne and the reasons I found on many forums, she didn't want to engage in that conversation. Surely I would think the women behind the counter know what they're selling and are knowledgeable enough to speak to it's rumors of different batches. I was wrong, I was so upset with how dismissive they were that I returned the cologne. At the end of the day they're job is to sell, not to assist you in a concern about a product you bought. Which reminds me, the sales associates are overwhelming in the fragrance section, they fight one another for customers. I frequent Bal Harbour because of the relaxed atmosphere and cuisine, but I haven't returned to Neimans. Nothing was ever done to correct the situation, and frankly they must not have looked up my shopping record because it's very large. But again, what is 1 less customer for Neimans Bal Harbour? read more

Best Neiman Marcus in WORLD. I have a sales clerk there, Jenna, that follows up on my orders & makes sure all my returns are handled quickly and easily. She is most professional and service oriented gal and really makes my shopping experience enjoyable!! read more

I tried to order an E gift card on website. Awful. Confusing to use. And then live chat didn't work and when I called customer service I was left on hold for extended time. Not what I expect from Neiman Marcus read more

Best service from Charise! She was great I went to return shoes my boyfriend got me that didn't fit and wanted to exchange for other shoes. Quick and easy, super polite new go to store cause of her attention and they had beautiful things read more

Neiman Marcus never disappoints! I love the store and this location is beautiful and elegant. The customer service is always top notch.

I Go here all the time for the past 10 years. Was trying to return a perfume at Tom Ford and the sales rep that sold it to me told me multiple times she doesn't recognize me and doesn't remember me because she has "many blondes" that come there she was so rude I spent a lot of money atleast pretend to remember me read more

This is by far the best branch I've been to in America! They always have amazing events for cardholders and the hottest new items from any amazing designer always available. Ask for Juliana at the perfume stations she can sell you the whole store! The girl got taste! Plus she always gives me and my friends all kinds of awesome freebies with our purchases! Shopping there is always a pleasure with her! I can't wait until their next event! Shop on sisters! ;) read more