I recently placed an order for in-store pickup at the Gucci women's store in the Miami Design…read moreDistrict. While I appreciate that the pickup process was quick and efficient, the overall customer service felt very short and transactional, leaving little to no impression. For a luxury brand experience, I expected a bit more warmth or attentiveness, especially when making the effort to pick up in-store. The speed of service was appreciated, but honestly, if it's going to feel that impersonal, I could have just had my order delivered. On the other hand, my sandals were absolutely perfect exactly what I wanted for summertime! They fit beautifully and were worth the purchase. The product itself delivered, but the in-store experience just didn't match the level of luxury I was expecting.

An interesting collection of incredible expensive clothes and accessories. The store is open and…read moreseems sparse. Some of the staff are helpful and proactively, some disengaged and aloof.

I walked in randomly just browsing and I was surprised in so many ways…read more The place was spotless and staff beyond friendly. One of the staff leaders Mike went far and beyond looking for the right thing for me. And Valentina was a delight which made my purchase transformational versus feeling transactional. What a hidden gem!!

i was walking around everywhere trying to find shoes but couldn't until coming to shoe palace. i…read morewas served by kevin and he was really sweet and super attentive, 10/10 recommend.

Don't ever work with Ping. Worse customer service ever. She sold me shoes, belt and sunglasses and…read morewouldn't answer my phone call after I needed to make a quick easy return. PING is the worse !!!!!! Chanel stay away !!!!!!!!! Horrible service

Didn't personally get the opportunity to be let down in person, but they managed to do it via long…read moredistance. I bought a pair of shoes online and had the money taken out of my account. I set up an account online to view the order status and it had stayed pending for a few days. Well today I received an email stating that there was a technical error and the shoes were sold out, despite the fact it let me buy them. All they offered for the inconvenience was a lousy 10% off coupon. Absolutely horrible experience and now I am left with a 10% off coupon to a store I will never do business with again and a wait of 3-5 days to receive my money back. Update: I still have not received my refund, and they are blaming my bank. Common thieves dressed up as an "upscale" "trendy" department store. I bet the Soho Scammer shops here, that's more their type of customer.

Plenty of variety, selection, and styles. Went during a sale of buy one get one for $1. Felt like…read moreChristmas! The floor supervisor was not very helpful that day but the cashiers were great. Haven't been to this location in awhile but it was nice to visit.

The manager (Adrienne) is NASTY. I asked her a question about an item I was looking for and she…read moretold me to look for myself, everything is on the floor. Then I asked about the clearance sticker colors and she said that system changed a year ago, in a way that made me feel really dumb! But honestly-- I haven't need to come here in a year, I don't work here, I just didn't know it changed. Finally at the register, she could not have been less friendly, barely uttered a word, a smile, or even made eye contact. I have never felt less welcome at a store. Done here.

I walked in a there were only one customer and 3 staff. No one wanted to help, the young girl…read moredidn't know about the work pants they carry and was bother by me asking for other sizes. The second staff (big size girl) was on the phone texting and laughing.. too busy to bother to help and the third staff (men) came back after a 10 minute despairing act just to walk by and talk to co- workers I walked myself to the fitting room and came back out with nothing

Express at Bayside in Miami is a well managed Express location that has all things that you could…read moreneed from an Express. I really like their selection and items that they have available here. The staff here is very accommodating and is willing to help you out if you need. I have been happy with all of the purchases that I have made from here.

I bought a watch 2 years ago. broke several times because of an issue with this model…read more to date they have not solved my issue, saying it's not their fault because they just changed repaire shop !! what do I care i bought a RL watch (which I shouldn't ) get cloths there but nothing else. even though the Worst of all, the manger a woman named Debra, never calls back to update me on the repaire. I am the one always calling and she always says she's going to check and call me back. BUT never does.

I want to commend the store General Manager Debra Koch for an outstanding job in handling an issue…read moreI experienced recently. Debra is a true professional and an excellent Ambassador for the Ralph Lauren brand. I will continue to do business with this store in the future and recommend Ralph Lauren and Debra to my friends and associates.

I stopped in here not knowing that a Hugo store was owned by Hugo Boss. I thought it was a…read moredifferent brand all together. A nice gentleman clerk greeted and the first thing he asked me was....how's the weather outside ??? ... LOL. I said, I don't know, I have been inside the mall for a few hours.... Anyway, he was very nice and chatty and he told me that this German brand of clothing focuses on sharp cuts and clean designs. Expert tailoring on casual clothes makes this a top notch choice for those who want quality but a relaxed look. Shirts can go for about $100 to $200-300. Jackets can run in the $500 range. They also had a large section for men's underwear and sleepwear.

I was looking for a new pair of shoes and Jorge, the store representative, was very nice and went…read moreand retrieved the pair I was looking at. I asked for a size 11 and he brought back a size 10 and said they always run a size big. I then tried them on and they felt okay at the time. I then wore them the next day and after walking in them for 2 hours, going to dinner ect I realized they were too small. The following day (today Feb 3) I went to get a bigger size which they did not have. So after he tried upselling me on a different pair that I didn't like I agreed to just get a refund. Then he took the shoes out of the box and realized they had been worn and he wouldn't give me a refund for them since they had been worn. So a multi million dollar corporation wouldn't give me a refund 2 days after purchase because they had very very minor tread marks on the bottom. No scuffs, no tears, nothing, just some color on the bottom from being wore outside. I just find it absurd I couldn't get a refund on a shoe that he promised ran big and had no damage whatsoever. Not professional.

I had such an amazing experience at Aritzia thanks to Alexa!…read more I've been in the store two days in a row, and when I came back the second day, she remembered exactly who I was and what I had been shopping for. She spent so much time helping me put together different outfits, recommending pieces that would best suit my body type, and helping me step outside of my comfort zone in the best way. Alexa was incredibly patient, sweet, and attentive throughout the entire process. She went back and forth countless times grabbing different sizes, colors, and styles, and never once made me feel rushed or like I was asking for too much. She genuinely cared about helping me find pieces that made me feel confident and comfortable. It's rare to find someone who provides this level of customer service. Alexa went far beyond what is expected of her job, and she completely transformed what could have been a stressful shopping trip into such a fun and enjoyable experience. Aritzia is lucky to have her. If you're shopping here, I highly recommend asking for Alexa, you'll be in the best hands. Thank you again, Alexa, for all your help and for making me feel so taken care of!

I stopped by for a quick Matcha and pastry on my way to work. The girls at the Aritzia counter were…read moreso helpful indirect me to what I was looking for in a snack. They also assisted me in choosing a great Matcha drink with oat milk that I had never tried before. Their patience with me not knowing anything about coffee drink was superb. I ordered the pistachio pastry and it was a nice sized portion and served room temperature. When I took a bite, that cream inside was so delicious and went so well with the bread and pistachio topping. While it was a little sticky, I sure enjoyed the heck out of it! The order only took about a minute to prepare and bag for me. I would highly recommend stopping by when you need a quick pick me up during the day when you pass by the Brickell city center.