Terrible Experience With Manager Diego at "Michael Kors" store in Aventura Mall, Miami:
My recent visit to the Michael Kors store in Aventura mall was extremely disappointing due to the unacceptable behavior of the manager, Diego. DIEGO SHOULD BE FIRED! I have never experienced such a complete lack of customer service, empathy, or basic professionalism. After purchasing a bag, instead of offering a simple thank-you or even basic courtesy, Diego spoke to me rudely and dismissed me with, "Yes, go."
On top of that, a young woman sales associate standing at the register laughed at me when I explained that my bag changed color on 1 side after the first days: parts of it turned slightly bluish instead of the beige shade I chose. She laughed and asked "What brand are your jeans?" in a mocking tone, as if it were something to make fun of. I said that my jeans were from Zara, a good brand. It was extremely disrespectful, especially considering that everyone there works just like I do and there is nothing wrong with wearing Zara!
A manager should enhance the customer experience, not ruin it. Diego showed 0 regard for how he spoke to customers and demonstrated none of the qualities expected from someone in a leadership role. His attitude, tone, and behavior were completely inappropriate, and it left me feeling disrespected and shocked.
This kind of treatment is unacceptable from anyone, especially a manager representing a luxury brand. Michael Kors needs to take this seriously! No customer should ever be treated this way! read more