Do not recommend this property management company. Living in one of their units in West Salem has…read morebeen one issue after another. Maintenance requests take far too long to handle, and serious problems like mold haven't been properly addressed. Communication is poor, and we've felt uneasy about the people they send out to inspect instead of qualified maintenance staff. Renters deserve timely repairs and professionalism I hope management improves how they treat tenants.

Scam Alert: Avoid This Company I was approved for a unit and…read morein the process of moving in when this company suddenly told me they no longer owned the property. I had already paid a $1,650 deposit, and they completely ghosted me afterward. When I went to their office to request copies of the paperwork I signed, the woman at the front desk yelled at me, questioned why I was there, and refused to provide anything. She seemed angry, as if they didn't want me catching them in the act of fraud. (I even uploaded a photo of her sitting in the back at her computer so you are aware of who is acting unprofessional in that office). The new owners emailed them multiple times asking for my deposit to be transferred so I could move in -- they ignored every message. They also refused to communicate with the housing authority. It's clear this company is fraudulent and possibly going bankrupt, trying to steal deposits from approved applicants. Do not send them any money. These are scammers, and legal action is inevitable.

Karen is just solid people! Made the whole move in process go so smoothly - could not be more…read moregrateful for her willingness to help out wherever she can.

After speaking with a number of property management companies, I decided to go with Karen at Summit…read moreRental Management. She seemed dialed in on Salem's property scene and was initially responsive enough to entrust her with my business. She had high ratings on Yelp and other platforms, so it seemed like a sure thing. I learned quite a bit in my year of working with her: * She's got a lot of ties with the Salem Housing Authority and various organizations in the local area. She has a good amount of experience with various forms and the process it takes to expedite them. * At 10% commission, her fee seemed quite standard for the area. * This is a family run business, consisting of Karen and her daughters. I believe she does most of the face-to-face work and makes herself available to tenants and prospective clients. * She takes Fridays off and most of the weekends. * She is not the most responsive with email. Most of our replies have been between 4 days to a week. * When in doubt, call. She is the most responsive in the mornings and is the least responsive in the afternoons and evenings. * She does not have an online system / portal for folks to check up on their properties. Instead, a monthly report via Quickbooks is scanned and sent as a PDF. The scans are likely done manually, given the non-stop alignment issues. * We had communication issues and accounting issues. They were resolved, but not without a lot follow up. At the end of the day, I think Karen is a super nice person but seems to be at a pace where it may be tough for folks who need an immediate answer. It would be recommended to be on the ground in Salem and to relay any thoughts in person.

As a tenant, this property management company was fantastic. I highly recommend them. The staff…read moreresponded quickly to requests and was very fair upon move-out. I have rented many times before and have never been so delighted by a management company. Keep up the great work guys!

reserved a rental with a beach view beach in Lincoln city Oregon for one reason --they advertised a…read morehot with pictures. When we got there the hot tub was broken I called the owners several times but no one returned my calls or texts. they knew the hot tub was broken, but didn't let us know. what I did eventually get was a notice that they would credit me a portion of my $500--they credited me $15. yes, 15 bucks! How insulting! this was our 20 year anniversary and the only reason we got this place was for the hot tub. we were so disappointed we will never rent from Portoro blue vacation rentals again. Be warned they are a bait and switch company.

Would give this company zero stars if I could... Late check…read morein as room wasn't ready. Dirty dirty and I repeat DIRTY room, hadn't been dusted in several months. Smudges and stains all over the kitchen, walls, TV and carpet. The bathroom mirror in the master bedroom Had splatters all over it it was surprising how dirty this condo was. Even the fridge had fingerprints and smudges on it. Covid is still a thing people. Unprofessional staff did not respond to our complaints. Did not support the reservation so I checked out within and hour. This vacation rental company is so bad Airbnb gave me a full refund. That should tell you everything you need to know but I am going to show pictures of this dirty hotel room please try not to be grossed out.

Cody does a great job of making sure the properties he manages are well taken care at a very fair…read moreprice but he also has a unique way of making sure the tenant experience is also fabulous.

From the owner: Do you own an apartment complex or rental home and need help managing it? At Ivalor Real Estate in…read moreSalem, OR, they'll take care of the daily ins and outs of your investment. This family-owned and -operated business is available to your tenants 24/7. This property management company also takes care of lease agreements, work orders, and advertising for your property. This helps eliminate stress from your everyday life and allows you to get the maximum return on your investment. For one-of-a-kind property management services, work with Ivalor Real Estate. Call them today at (503) 371-1900 to learn more about what they can do for you.

I contacted Bertolucci Management regarding the state of the landscaping at my retirement community…read morewhere I have resided for 10+years. Initially they were very responsive to my concerns, but after sending pictures of the dying and horribly chopped trees and plants, they no longer responded. The landscaping was ignored for several weeks, then resumed with no improvement. There in ONE employee who is responsible for all of the landscaping in a 300+ retirement community. He has had no training in the proper care of trees, shrubs, roses, rhodedendrons, azaleas, perennials, etc. The arborvitae that borders my building are diseased and dying. It's very unsightly. I can't recommend their services.

I have been living at 1 of their rentals for over 2 years. And now they're changing the parking lot…read morepolicy even though I have been told I can park the way I am. I had to sell my charcoal barbecue, even though there are barbecuers on the patios. How to sell my air conditioner that hung out the window?And I have counted8 that hang out the windows.

I lived at 441 State St (Roth McGilchrist Building) for over a year and recently discovered that…read morethe property management company had been automatically charging me a $100 "late fee" every month even though my rent payments cleared on the 5th. Oregon law (ORS 90.260) says a landlord cannot charge late fees until rent is four full days past due, which means after the 5th. My lease also says the fee only becomes due on the 5th. That means every fee they took was early and unlawful. What makes this worse is that they never once notified me that any payment was considered late. They just continued collecting my rent and quietly added the late fee each month. When I brought this up to management, they told me it was my mistake. I have filed a complaint with the Oregon Department of Justice Consumer Protection Division for review. Tenants deserve transparency and fair treatment, not hidden fees that violate state law.

Moved in 2022. Cracked walls, zero air flow, sweating walls, windows, ceilings, mold. Other units…read morehave been upgraded. All female PM company who are useless as tits on a chicken. Rude, lie to you, ignore you, blame you, cancel maintenance requests when they don't want to do them. I don't believe you could classify Charlene as a human female. She loves to make promises and then ignore you or tell you to move out if not happy. Held my ESA pet deposit 2 years illegally. Disabled on a housing voucher. They take advantage of section 8 renters.

I applied for an apartment months in advance and was accepted. I was told after the approval for…read morethe apartment that I would get weekly calls, and I didn't receive any contact until I reached out to them. Even after reaching out, return calls were non-existent and after months of waiting I was told that I no longer fit the criteria to be eligible for rent. They told me I could pay 6 months in advance to move in, or I wouldn't qualify anymore. This is all after I had already been approved. Ridiculous company that I would not recommend anyone go through. I can't imagine what it would have been like to actually live under them.

Absolutely wonderful. I've been in this apartment for 9 years now, they've gone above and beyond…read morewith any issues I've had regarding repairs etc great staff no complaints!

Lived here for 4+ years and every time I need a service done they are fast to respond or get…read moreanother service company out. No issues with management or techs. Super friendly.

WARNING!! They will try to keep your entire security deposit and charge you exorbitant, wayyyy over…read moremarket price to fix the most basic things. They charged us $90 for a curtain rod that was askew and $165 to replace some small kitchen window blinds that were already damaged when we moved in. It's very clear they are jacking up the contractor's prices (when they clearly have in-house contractors) in order to take "labor" costs out of the deposit. While I disputed the charges, it was not very effective. They are planning on you not documenting and getting tired fighting them. DOCUMENT EVERYTHING. And NEVER trust these people. No matter how nice they may seem they are not in this business to help you; they are here to take as much money as they can from you.