Customer Service Complaint…read more Today I visited your office to inquire about an available rental property. Unfortunately, the customer service I received from the receptionist, Dina, was very disappointing. From the moment I arrived, she was rude, dismissive, abrupt, and unprofessional. She did not make me feel welcome and showed very little interest in assisting me. At the end of our conversation, I respectfully told her that her attitude and the way she was treating customers were not appropriate for someone working in customer service. Her only response was, "Well, I'm sorry you feel that way," said in a dismissive and indifferent tone, without any genuine concern or attempt to address the situation. I believe the front desk staff represents the company, and every customer deserves to be treated with courtesy, respect, and professionalism. This experience left me with a very negative impression of your company. I hope this complaint is taken seriously and that appropriate steps are taken to improve the quality of customer service for future customers.

Do not recommend this property management company. Living in one of their units in West Salem has…read morebeen one issue after another. Maintenance requests take far too long to handle, and serious problems like mold haven't been properly addressed. Communication is poor, and we've felt uneasy about the people they send out to inspect instead of qualified maintenance staff. Renters deserve timely repairs and professionalism I hope management improves how they treat tenants.

Karen is just solid people! Made the whole move in process go so smoothly - could not be more…read moregrateful for her willingness to help out wherever she can.

After speaking with a number of property management companies, I decided to go with Karen at Summit…read moreRental Management. She seemed dialed in on Salem's property scene and was initially responsive enough to entrust her with my business. She had high ratings on Yelp and other platforms, so it seemed like a sure thing. I learned quite a bit in my year of working with her: * She's got a lot of ties with the Salem Housing Authority and various organizations in the local area. She has a good amount of experience with various forms and the process it takes to expedite them. * At 10% commission, her fee seemed quite standard for the area. * This is a family run business, consisting of Karen and her daughters. I believe she does most of the face-to-face work and makes herself available to tenants and prospective clients. * She takes Fridays off and most of the weekends. * She is not the most responsive with email. Most of our replies have been between 4 days to a week. * When in doubt, call. She is the most responsive in the mornings and is the least responsive in the afternoons and evenings. * She does not have an online system / portal for folks to check up on their properties. Instead, a monthly report via Quickbooks is scanned and sent as a PDF. The scans are likely done manually, given the non-stop alignment issues. * We had communication issues and accounting issues. They were resolved, but not without a lot follow up. At the end of the day, I think Karen is a super nice person but seems to be at a pace where it may be tough for folks who need an immediate answer. It would be recommended to be on the ground in Salem and to relay any thoughts in person.

As a tenant, this property management company was fantastic. I highly recommend them. The staff…read moreresponded quickly to requests and was very fair upon move-out. I have rented many times before and have never been so delighted by a management company. Keep up the great work guys!

reserved a rental with a beach view beach in Lincoln city Oregon for one reason --they advertised a…read morehot with pictures. When we got there the hot tub was broken I called the owners several times but no one returned my calls or texts. they knew the hot tub was broken, but didn't let us know. what I did eventually get was a notice that they would credit me a portion of my $500--they credited me $15. yes, 15 bucks! How insulting! this was our 20 year anniversary and the only reason we got this place was for the hot tub. we were so disappointed we will never rent from Portoro blue vacation rentals again. Be warned they are a bait and switch company.

Would give this company zero stars if I could... Late check…read morein as room wasn't ready. Dirty dirty and I repeat DIRTY room, hadn't been dusted in several months. Smudges and stains all over the kitchen, walls, TV and carpet. The bathroom mirror in the master bedroom Had splatters all over it it was surprising how dirty this condo was. Even the fridge had fingerprints and smudges on it. Covid is still a thing people. Unprofessional staff did not respond to our complaints. Did not support the reservation so I checked out within and hour. This vacation rental company is so bad Airbnb gave me a full refund. That should tell you everything you need to know but I am going to show pictures of this dirty hotel room please try not to be grossed out.

Cody does a great job of making sure the properties he manages are well taken care at a very fair…read moreprice but he also has a unique way of making sure the tenant experience is also fabulous.

From the owner: Do you own an apartment complex or rental home and need help managing it? At Ivalor Real Estate in…read moreSalem, OR, they'll take care of the daily ins and outs of your investment. This family-owned and -operated business is available to your tenants 24/7. This property management company also takes care of lease agreements, work orders, and advertising for your property. This helps eliminate stress from your everyday life and allows you to get the maximum return on your investment. For one-of-a-kind property management services, work with Ivalor Real Estate. Call them today at (503) 371-1900 to learn more about what they can do for you.

I contacted Bertolucci Management regarding the state of the landscaping at my retirement community…read morewhere I have resided for 10+years. Initially they were very responsive to my concerns, but after sending pictures of the dying and horribly chopped trees and plants, they no longer responded. The landscaping was ignored for several weeks, then resumed with no improvement. There in ONE employee who is responsible for all of the landscaping in a 300+ retirement community. He has had no training in the proper care of trees, shrubs, roses, rhodedendrons, azaleas, perennials, etc. The arborvitae that borders my building are diseased and dying. It's very unsightly. I can't recommend their services.

Honestly I am not sure how they have such bad reviews. I have been a tenant with Bertolucci for 7…read moreyears (end of this month). I have complained multiple times when bad neighbors have occurred and although they cant just go off my word they have always walked me through the process to make a complaint and get the situation sorted out. I have always heard of places taking FOREVER for maintenance but with everyone of my experiences they get ahold of me within 24 hours and its usually my schedule they are going around. I recently wanted to move and didnt even think twice of applying for another management company or private owner because ive heard horror stories like the ones described in some of these comments but ive NEVER experienced that with Bertolucci management and for that I am grateful. Even now in my new apartment their has been a more difficult situation that I wont go into and up to this point I have had no problem being able to speak to someone about my concerns. Multiple people in the office celebrated with me as we moved into our apartment. I wanted to share my experience because there is always two sides to a story

Moved in 2022. Cracked walls, zero air flow, sweating walls, windows, ceilings, mold. Other units…read morehave been upgraded. All female PM company who are useless as tits on a chicken. Rude, lie to you, ignore you, blame you, cancel maintenance requests when they don't want to do them. I don't believe you could classify Charlene as a human female. She loves to make promises and then ignore you or tell you to move out if not happy. Held my ESA pet deposit 2 years illegally. Disabled on a housing voucher. They take advantage of section 8 renters.

I lived at 441 State St (Roth McGilchrist Building) for over a year and recently discovered that…read morethe property management company had been automatically charging me a $100 "late fee" every month even though my rent payments cleared on the 5th. Oregon law (ORS 90.260) says a landlord cannot charge late fees until rent is four full days past due, which means after the 5th. My lease also says the fee only becomes due on the 5th. That means every fee they took was early and unlawful. What makes this worse is that they never once notified me that any payment was considered late. They just continued collecting my rent and quietly added the late fee each month. When I brought this up to management, they told me it was my mistake. I have filed a complaint with the Oregon Department of Justice Consumer Protection Division for review. Tenants deserve transparency and fair treatment, not hidden fees that violate state law.

I applied for an apartment months in advance and was accepted. I was told after the approval for…read morethe apartment that I would get weekly calls, and I didn't receive any contact until I reached out to them. Even after reaching out, return calls were non-existent and after months of waiting I was told that I no longer fit the criteria to be eligible for rent. They told me I could pay 6 months in advance to move in, or I wouldn't qualify anymore. This is all after I had already been approved. Ridiculous company that I would not recommend anyone go through. I can't imagine what it would have been like to actually live under them.

Absolutely wonderful. I've been in this apartment for 9 years now, they've gone above and beyond…read morewith any issues I've had regarding repairs etc great staff no complaints!

My partner and I like living here very much. It's quiet, neighbors are respectful of each other,…read moreand we just in general feel a nice ambience in the area. Also, our experience is that if you have anything that needs fixing, they promptly take care of it!

Lived here for 4+ years and every time I need a service done they are fast to respond or get…read moreanother service company out. No issues with management or techs. Super friendly.