My husband and I decided to use Silverton Realty to rent our home when we moved out of state. We…read morethought that being a local business in an uppity small town, that we would get great upstanding service, yet what we got was less than poor service.
When we filled out papers and left the keys with Micha, we left the home cleaned by a housekeeper, yard had just had $2K in upgrading of landscaping within 60 days, freshly painted within the year, well maintained, furnace filters replaced, light bulbs all in working order, mounted coat hooks in bedrooms, gutters cleaned, roof moss free, house pressure washed, etc.
Silverton Realty was to keep up basic maintenance of the home, gutters, furnace filters, light bulbs, ensuring that tenants mowed and maintained landscaping, etc. They said they would provide general maintenance crew for any small problems.
Yet we were charged for an electrician because a renter flipped a switch that turned the furnace off. So the realty company called a heating and air company for a service call that cost 'US' $250 just to determine there was no power going to the brand new furnace we had just installed a year prior. So then Silverton Realty calls an electrician for a service call and they charge us another $250 to tell them the tenant had flipped the switch on the wall... marked furnace!
We were assured that they had a maintenance staff that could fix simple problems.
When the year was up, the tenants moved into a home they just purchased and we fired Silverton Realty.
When we took possession of the home, it was filthy and the yard was in disrepair and the doors were left unlocked. I called Micha at Silverton Realty and I threw a fit. She assured me the home would be clean the following week... so I flew from out of state to close the deal with Silverton Realty.... to find out they hadn't touched the home... Still filthy, oven dirty, floors dirty, stole the coat racks out of the bedrooms that were attached to the walls, leaving large holes, crayon scribbles on the wall, large scuffs on the walls, 40% of the light bubs burned out, old food in garbage disposal, back door left unlocked, trash in the fenced in court yard, trash in the front yard and in the fenced large yard, 2 trucks full of old leaves, weeds as tall as my waist, dart board holes all over the outside wall by the front door (on our brand new exterior paint). Knocked down back decorative fence and used wooden stakes to hold it up, stole gas cans,rakes and shovels left in the shed by us to maintain the yard. Unmaintained bushes and landscaping.
So I called Micha again and I called her boss... they assured me that they had now gotten the house cleaned up, so they sent us our deposit and closed the account with us.
Later I flew back to Oregon to look at my house again... I was shocked at how Silverton Realty had left the once pristine house we had left them. They said they hired a house keeper and landscaper, but what I saw was piss poor. Oven still filthy, crayon scribbles in the hallway, gunk behind the kitchen faucet and in the stove fan, dart holes near front door, trash in courtyard, leaves in gutters, moss on the roof... all they did, that I could see was wiped off counters, vacuumed, mowed and raked 60% of the leaves. Still trash in courtyard, and I had to replace the light-bulbs myself.
Silverton Realty took money to manage our property and all they did to earn it was cash the renters checks and issue us checks.
Horrible rental company, I wouldn't trust them with a dog house.
