I applied for an apartment months in advance and was accepted. I was told after the approval for the apartment that I would get weekly calls, and I didn't receive any contact until I reached out to them. Even after reaching out, return calls were non-existent and after months of waiting I was told that I no longer fit the criteria to be eligible for rent. They told me I could pay 6 months in advance to move in, or I wouldn't qualify anymore. This is all after I had already been approved. Ridiculous company that I would not recommend anyone go through. I can't imagine what it would have been like to actually live under them. read more

Absolutely wonderful. I've been in this apartment for 9 years now, they've gone above and beyond with any issues I've had regarding repairs etc great staff no complaints! read more

Honest review. I'm not writing this in spite or anger. I am writing to warn you, the viewer reading this review, what all may come about if you are attempting to contract through or are applying for a property managed through Willamette Meadows. I lived at a single property (townhouse duplex) through Willamette Meadows for 3 years. I paid rent every month on time with no late fees. I did not destroy the property. I was what most landlords consider a good tenant. The maintenance team was good where I lived. The primary maintenance man actually helped build the unit I was in and the units around it, and so he knew how to fix things in the house. He was friendly and helpful where he needed to be. However, the office has never been of much help. If you rent through Willamette Meadows, steer clear of the headlights of the primary office in Salem. The treatment my roommates and I received were subpar toward the end of my tenancy. The last year I rented with Willamette Meadows they tacked on a $35 service package fee to our rent, something we had never received before. I'm not sure why we were charged this fee, as we received no additional benefits we had previously received after the service charge was required in rent. But that was not the worst part. We had an incident with our property management shortly before I left. I was poised to move out and my roommate had intentions of staying at the same place of residence. I was the only one moving out. But because at least 2 people on the lease were not renewing, the property management treated it as if the whole place needed to be vacated to service the unit (carpet cleaning and repairs). This is a strategy the property management company uses to eat up more of the tenant's security deposit, as most of the home was under good condition and the carpets were still in good shape, unlike the 25-year-old kitchen tile flooring which had been damaged before I had entered the unit. Willamette Meadows had given everyone in the unit (my roommate and I) the weekend to move all of the furniture in the unit into the garage and to not enter for 24-48 hours. Simple for me because I was moving out, but not so simple for my roommate who had nowhere to go. My roommate had submitted a formal email as well as multiple voicemails telling Willamette Meadows that they cannot complete the work because he has nowhere to go, and so they proceeded to charge my roommate $45 to reschedule for a time when he would not be at the home. Willamette Meadows had not given us ample time to prepare for their services, as they notified us a few days prior, and the lack of communication has been consistent throughout my time at Willamette Meadows. The level of professionalism and communication I received from the office throughout my time renting through Willamette Meadows is the reason I am writing this review, to warn others of what may come if you choose to rent or contract through this subpar property management company. I have rented units and homes in places where the management company is much more professional and communicative with the residents. read more

If I could give this company no stars I would I went thru the beach or creek fire and lost everything and this company was gonna rent to me but due to my health issues I could not move in but this company has rented the place out and is still charging me 3,000 dollars like I have that cash such a rip off company to do that to a fire victim they should be ashamed of there self and this company should should loose everything read more

Rented from them for almost 2 years. I submitted a work order when I moved in that never got so. They did a horrible job of communicating with me. I gave my noticed and they didn't acknowledge it. I had to call them and they acted like they didn't know about it. Apparently it was sent to an email they don't monitor since they got rid of the maintenance team. Never rent from them. If you do document with photos of the place before and after. Cover your ass because they will screw you if they can. I will never rent from here again! read more

The gentleman literally harassed us daily to run our applications and then denied us based on "bad rental history" even though both of our previously listed property managers said they would rent to me again. read more

I have rented from Willamette meadows for years never had a problem. Whenever I had an issue with my apartment or anything concerning the premises it was always addressed in 24hr and resolved in less than a week The friendliness of the staff makes you feel like your concerns matter and that your actually part of the Willamette meadows family. I would definitely rent from these guys again. Sincerely elaine read more

As a property owner, I would never use this management company again. They did not follow through with the repairs requested by the tenants. They are disorganized, rude, and unprofessional. They lost our paperwork for taxes and demanded copies three days before they were due and then threatened us about what the consequences where for not sending in the tax paperwork in a timely manner. This was paperwork that should have been submitted by them at least three months prior. Horrible disorganization and communication among the staff (which I found out are all family members, which act and react in communication as a dysfunctional family, not a professional business). As a management company, they should be organized and on top of things. We are paying them to do their job, but they were not. They over charged for repairs and had family members do the job. They are unprofessional in their communication ( patronizing, rude, blaming, disrespectful and make excuses for their lack of completing tasks due to their "busy family schedule and daughters dance performances"). They cannot separate family challenges/communication issues from business. They should not be running a management company. Sadly, we chose this company because they had better scores then the other Salem management companies, which makes a very sad statement about the towns management companies. We are glad we are not with them anymore. read more

Terrible service, visited property a couple times before I was finally able to access the key that was supposed to be there. I have classes during the day, therefore it was extremely difficult to get in contact before closing at 4. Also the video I watched showing the property for rent was wrong (guest house not part of rental), and I really would have appreciated it if that could have been expressed to me prior to wasting a couple weeks of my time. read more

About as bad as you can get. It took over 5 months to get someone to even respond to our maintenance requests for repairs to the dishwasher and the water damage that it caused. This was after we had sent in at least 4 emails with images and made several calls, and I finally went down to the office during their EXTREMELY limited office hours to talk to them. "Sorry, I haven't heard anything about that!" All around the board, and several people did not know where our information was stored in the office. Completely unreliable and uncommunicative. Several times they have been rude or disrespectful. After that, it still took another 3 weeks to get a plumber out there, check out the issue, and then figure out what it was since WM didn't inform them, then find the right parts and materials to fix it. The good news is, their "emergency line" for the vast majority of the week is never answered until office hours open up, so there's no point in trying to contact them! Ever! They ask that you do everything you can including order a steam cleaning service with receipts at the end of your tenancy, even though when I lived there I was still finding nails in the carpet every odd week or so. If there are any maintenance issues too small to do any paperwork for, they just ask you to fix it and don't reimburse you. By the time you're ready to get the hell out, they decide to send one check with all of the tenants names on it to one individual, and then they claim that they cannot split the deposit up to all the people who paid checks in the first place. TL;DR - if you ever want to feel responsible for managing the property you are renting AND have horrible service from the people supposedly in charge of their clients' properties, then this is the place to go with. Good luck ever hearing back after you've signed the lease! read more

They lie & deceive: Neighbors (connected apartments) got roaches months ago. we were never informed. they didn't treat for 2 months. roaches spread to our unit. now I'm being ignored & lied to & accused of poor treatment because I'm not letting this go. they won't provide pest control reports to my unit so I don't know the extent of the problem. they claim they regularly spray outside units but they straight up don't do pest control until you have a pest problem, which by then it's already too late, but they don't care because they're not the ones living here. their property is rundown. no maintenance is done until you basically force them to. probably have never filled cracks or holes, which is why their units are so susceptible to infestations. they require you to go above & beyond to clean when you move but they don't clean empty units properly. we still have pet hairs from previous tenants stuck in our carpet from 2 years ago, so they don't do the carpet cleaning they require their tenants to do if tenants fail to do so. they just pocket our rent for themselves & refuse to take responsibility for the property read more

This is a great company to rent from. I've been in one of their rentals for three+ years and have no complaints. Repairs are addressed immediately and they are pleasant to do business with. Melissa Scott read more

I don't know what these other 1 star reviewers are talking about. Ever since this company took over managing my rental property from Coldwell Banker (don't get me started on them), they have done a far superior job. Their management fee very reasonable and beats others. Normally you get what you pay for. Well, I had Coldwell at 11% management fee and this company had far superior customer service at a much lower percentage. I had to wait 3-4 days (if ever) to get any kind of response from my previous RM company. I work with Renee from Willamette Meadows and she always gets back to me in 24 hours--more often than not, she actually responds within the hour! We have had them do backflow testing as required by Salem and they took care of everything. We had them do a repair and they were on it. They check on the property to ensure its being kept up (as opposed to my previous management company that didn't do that and the lawn had to be replaced front and back). Bottom line: If you are looking for an inexpensive rental management company that cares about both its tenants and owners and responds quickly, look no further. It's great that I will never need to change rental management companies again because of their great service! read more

Willamette Meadow was super responsive when our sinks rang a leak. Head a plumber out within 24 hours. Frank and the folks in the office are really easy to work with as a property management company. Paying rent online is very convenient. read more

No positives. I originally tried calling their office to inquire about a property on MLK day, I figured they must be closed since no one answered after I called several times periodically throughout the day (even though this was not in their voicemail). I then emailed requesting information on a property and/or another specific property if that one was no longer available. I never received a response to my email and called their office the next day. When I called I was advised rudely that they didn't know if they had any application on it yet or not (It had been listed online for over a week), they were too busy to look and/or call me back to notify me. They suggested I apply online and pay the application fee anyway ($40/per person) and if they already had applications they would refund or transfer to another property. I asked if they ran application first come first serve and was told that they "try". I applied within the hour. Within hours after submitting my application I was contacted by Frank who advised I was the first paid application on the property. I let him know I had a co-applicant and would have all of his information to submit a complete application within the next day. He asked if I was okay with him starting on my application. I asked again if they ran applications first come first serve and was told they "try". He called my references and ran my credit that day. The next day my co-applicant submitted their application. I did not hear anything further until the following week when I called to request status. During this time I emailed Frank and the office twice more with no response. The next week I called to inquire about my application status and was advised that my co-applicant needed to provide two notarized letters of reference for his daughters companion dog. This seemed like an unreasonable request, however I was advised that it was within there right since it was an issue with the owners insurance policy and "I should understand the concern with the dog since it's a new house". We really wanted the property and were willing to accommodate. My co-applicant jumped through hoops to get the notarized letters. Later that week Frank called to let me know that they were now "sorting through" applications. I reminded him that he already started running our application and I that he told me I was the first to pay the application fee on the property. I told him I felt this was an unfair practice and was told he was too busy and couldn't talk. At this point I was fairly certain we were being discriminated against for the companion dog, of which I already felt was likely the case. Two weeks after my application was completely ran they called to tell me our application was approved, but not for the property we had applied for. Apparently the email I sent inquiring about both of the properties BEFORE I applied gave them reason to believe I was okay with settling for the other of which I didn't apply (that is inferior). I was also told they approved a married couple for the property I applied for four days prior (BTW we are not married). At this point I couldn't believe the inadequate level of professionalism and could not imagine the nightmare that would be renting from them. They are apparently too busy and cannot handle the properties they manage properly. Very disappointed as the house was perfect for us! read more

This company wants you to pay an application fee of 40.00 before they will even look at your application and tell you if what you qualify under their guidelines. They also told me that they do not processes applications first come, they will pick through and decide which one is best. Very rude and unfriendly asked to speak with owner and he acted as if he didn't care about my concerns of throwing my money out to waste. Horrible customer service!!!!! read more

I have been referring clients who are not quite ready to buy a home yet to Willamette Meadow Property Management for the past year. In my follow-up, each client has stated they appreciated the great communication they get from them and the assistance they provided in placing them in the right rental for them. They have said that this company works hard to make sure the rental is maintained and a great place to live. I highly recommend this company if you are looking for a rental in the Willamette Valley area. read more

I have been a tenant for almost 2 years and they have been on top of all my maintenance problems. I have been very impressed and would recommend my friends and family to rent from this Property Management Company. read more

I almost rented from this company but they were super disorganized and rude. I submitted my application and didn't hear anything until I called. Then found out I was approved, but it was taking forever to get anything done. Their customer service is pretty bad. I'm glad I rented elsewhere. read more

Poor, poor, poor. What a lack in customer service. I did all the legwork to apply, get approved, and try to rent. I was constantly calling to make sure I was on track (being told they'd call back and never following through) and waiting to see the place because they wouldn't approve me until I'd had a walk-through. So I get told to wait til the end of the week, then the next week, then tomorrow - only to get a call saying they rented the place. Talk about leaving you out to dry.... It's tough when everything hangs in the balance of a management that is uncoordinated, empty, inconsistent, and absent-minded. read more