Customer Service Complaint Today I visited your office to inquire about an available rental property. Unfortunately, the customer service I received from the receptionist, Dina, was very disappointing. From the moment I arrived, she was rude, dismissive, abrupt, and unprofessional. She did not make me feel welcome and showed very little interest in assisting me. At the end of our conversation, I respectfully told her that her attitude and the way she was treating customers were not appropriate for someone working in customer service. Her only response was, "Well, I'm sorry you feel that way," said in a dismissive and indifferent tone, without any genuine concern or attempt to address the situation. I believe the front desk staff represents the company, and every customer deserves to be treated with courtesy, respect, and professionalism. This experience left me with a very negative impression of your company. I hope this complaint is taken seriously and that appropriate steps are taken to improve the quality of customer service for future customers. read more

Do not recommend this property management company. Living in one of their units in West Salem has been one issue after another. Maintenance requests take far too long to handle, and serious problems like mold haven't been properly addressed. Communication is poor, and we've felt uneasy about the people they send out to inspect instead of qualified maintenance staff. Renters deserve timely repairs and professionalism I hope management improves how they treat tenants. read more

This is a horrible company, they rent out slums.., our apartment had a fridge that didn't work, a stove with one functioning burner and black mold seeping out of the window trimming through the wall! read more

Scam Alert: Avoid This Company I was approved for a unit and in the process of moving in when this company suddenly told me they no longer owned the property. I had already paid a $1,650 deposit, and they completely ghosted me afterward. When I went to their office to request copies of the paperwork I signed, the woman at the front desk yelled at me, questioned why I was there, and refused to provide anything. She seemed angry, as if they didn't want me catching them in the act of fraud. (I even uploaded a photo of her sitting in the back at her computer so you are aware of who is acting unprofessional in that office). The new owners emailed them multiple times asking for my deposit to be transferred so I could move in -- they ignored every message. They also refused to communicate with the housing authority. It's clear this company is fraudulent and possibly going bankrupt, trying to steal deposits from approved applicants. Do not send them any money. These are scammers, and legal action is inevitable. read more

Crown Property Management - Property Management Near Me - Salem, Oregon

Crown property as a landlord are terrible They refuse to offer recycling even though it's a law in Oregon to provide recycling bins at large apartment complexes. Crown put in the bare minimum to upkeep. I had black mold all in the upstairs bathroom and downstairs living room. It was so bad that the wall was mushy and I could stick my fingers through it. They said it was no big deal and to open the windows while showering ? I honestly cannot believe that they are still standing . read more

Crown Property Management declined to respond to direct tenant correspondence regarding privacy violations and documentation requests, yet chose to post a public response online characterizing my evidence-backed claims as 'potentially defamatory.' This disparity in conduct demonstrates a pattern of performative accountability, reputational retaliation, and bad-faith tenant engagement. I remain the one living with visible mold exposure--while Crown invests in denying the narrative rather than addressing the hazard." Crown's public response claims my review is "inaccurate" and "potentially defamatory"--yet they fail to mention that I attached direct evidence to my review, including: - Two photos of visible mold in my child's room (on both the wall and ceiling) - An email from Crown confirming the carbon monoxide detector was not legally required - Email correspondence from the licensed mold specialist (Phil at Merck Mold Assessment) confirming inspection scheduling I posted evidence, not opinion. Instead of addressing the substance of my claims, Crown chose to issue a vague and dismissive statement implying falsehood without directly refuting a single document I provided. That's not transparency--that's deflection. I stand by every word of my original review and have extensive documentation, including timestamped photos, third-party reports, and email communications, all of which support my account. While I understand that businesses may seek to manage their public image, dismissing a tenant's documented safety concerns--especially from a Black single mother and survivor of domestic violence--is both inappropriate and alarming. My goal is not defamation--it's documentation. And the fact that Crown would attempt to frame a factual, evidence-based tenant review as "defamatory" only reaffirms why public accountability and legal action are necessary. I remain open to genuine remediation--but only when it's pursued without intimidation, gaslighting, or delay. Tenants deserve safe housing, honest treatment, and to have their experiences heard--not erased. read more

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They screw people on housing kick them out. Put a judgment against you to make your credit bad. 5 yr penity can't get housing. It started with neighbor letting her animals out to crap in front of my apartment I took a stand said not picking crap up. So I stand up for myself gave me the boot. read more

I'm being evicted due to the fact that I had some trash on the floor and was told that the place was filthy. We cleaned everything they told us needed to be cleaned and they acted like the house needs to look like no one lives there. I'm sorry a piece of paper or a little bit of dog fluff fell on the floor and I didn't see it right away. They have been harrassing us since we moved in. The worst company ever. Now I get to try and find a place in 2 weeks with no money and a family.​​​ read more

Good luck trying to get an appointment to view an available property. Maybe they are understaffed. Maybe because Crown is cheap and doesn't want to hire any more employees. We did hear from someone familiar with them that the only way to get their attention is to fill out an application and pay the fee. Then they are kind of obligated to show you the property. But, what if you see the property and it is not in as good shape as the photos, or it smells, whatever, you don't get that application fee back. Seems like a scam to me. Imagine you are home hunting and had to do this with every rental company and every property you are interested in? It's ridiculous. We have extremely good credit, great income, no debt, and we are a landlord's dream come true. Their loss. read more

This company racially discriminated against us, as a biracial couple. Me and my boyfriend (who is black), had an appointment to meet luke. Who showed up in flip flops claiming to be looking for the lock box. It was clear there was never a lock box. Like he was supposed to have a key. He said he was going to check the back door (like their has ever been a lockbox in the back). Then he called someone and started punching in numbers to the garage pad. Which still didn't work. So he said he could run and get the key, but it would take 45 minutes. We asked if he could send us a tour video later. He said yes and we rescheduled for Wednesday (the soonest he said he could do) Not even 30 minutes later I got an email that the price dropped. Which I thought weird, since their were already people interested in it. I didn't hear from Luke all weekend. No tour video. Until he left a voicemail with me saying they already showed the place, and took an app on it. And they only allow one app at a time. So he would go ahead and cancel the appointment. I left a review on Google. Just one. A very honest AND TRUE review. Which the company was able to get taken down by reporting it as harassment. Still no one has reached out though to explanation how this has happened, or offer any sort of apology for completely wasting our time and racially discriminating against my boyfriend. read more

Crown Property Management - Property Management Near Me - Salem, Oregon

They got one star because it won't let me give them zero... ZERO STARS. This is the most unprofessional property management company I have ever worked with. I applied, I was approved for a unit with no locks on the windows on February 4th. Today is March 1st. After 3 weeks of no maintenance order...I finally figured out the problem. Why did it take 3 weeks? Because they don't answer the phone, return phone messages, or emails. After 3 wks, someone answered the phone. Like every other time, instead putting any effort into it, I was told once again...the office lady didn't know and was not walking 5 feet to ask any questions. After getting a hold of maintenance ourselves, we found out there was no maintenance order. Keep in mind, this is a $3 purchase at home Depot and less than 5 minutes to install. It would require literally 6-8 screws. A week later, we have to call again. Now we are dealing with maintenance because the other people we've reached out to are incompetent and unwilling to get out of their office chair. Maintenance says another week or so. I'm DONE!! The only good thing about this company is they showed me who they were before my house flooded or some other unforseen issue...like a fire from the ancient floor board heaters or the "unusable fireplaces" and the stack of wood outside the unit that I would assume is for looks? I've tlk to other people renting from them. Good luck. You may or may not be kept in a livable situation. Word on the street is you may or may not have working appliances ‍ SO after a month, my application fee is nonrefundable and I'd get more help if I were houseless. I've resended my application and have zero interest in ever being shafted by these people again. My burning question is, why are you renting out apartments that aren't even remotely secure? No locks on your bedroom windows? In downtown Salem. Skum lord's. Notice all the requirements and deadlines in these photos. I am now cancelling the electricity that had to be in my name to even sign the lease. That's 22 days of the heat on hell in my name. FYI PGE is sending the bill to Crown. read more

Crown Property Management - Property Management Near Me - Salem, Oregon

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Yard not maintained of there manage property 4363 Sylvia ct se rental. tenets have only cut front yard 1 time in 15 months. Weeds are 4 feet tall grass is dead and 8 inches tall now. reported to city when nothing was done. read more

As an owner of a few rental properties, I know it can be tough to manage the many issues and I try hard to make sure my properties and tenants are good neighbors. It can be be work. I've unfortunately encountered Crown property management as they manage a small plex next to my house in Independence. Consistently their landscaper blows garbage into my yard. If that's not frustrating enough, between our two properties is an alley. Their tenants continually park their vehicles in the alley on my property. I've tried numerous times to get them to handle this since my talking to the tenant gets no resolve. I get no communication back from them. Their lack of action is information enough not to engage them for property management. read more

Horrible. I used to live at a place they manage, was there recently. If you are thinking about renting from them here are things to ask them. Why is a washer and dryer in a bike cage for more than 1 month? Why is the replacement "latch" for the cage a piece of wood? Why did the trash company talk to them about how gross the trash can area is? Why did they lock the can with a padlock, give tenants keys? Why is the lock rusty and broken? Why is that car still there? Why were the security cameras removed? read more

We have nothing but positive praise and gratitude for Kent and Karen who have managed our house for the past few years. Responsive, efficient and helpful. We absolutely recommend their services to home owners! read more

In 2017, we hired Crown Management to lease out and manage our house in Salem while we were living out of state. We decided to go with Kent Mack and Crown after interviewing several companies. In less than a month, Kent had found a tenant who leased the house at our full asking price until the fall of 2019. Kent or his assistant Karen were always available for our questions or when issues with the house arose. They understand that quick response is always a concern for a tenant or a landlord and we think they did a very good job repairing the odd water leak or replacing appliances as needed. As the end of the lease came in sight, some difficult issues arose which had us perplexed. Fortunately, we could rely on Kent's expert advice. Without his input, which was invaluable and freely given, we could not have navigated the end of lease successfully. When it came time for us to move back in, the cleanup job was excellent. We had a years-long, continued positive experience with Crown and we definitely recommend them for property management. read more

I have worked with several property management companies spanning a 50 mile radius of Salem. No one compares to the organization, prompt resolution, and amazing personalities of Crown and their staff. I've recommended them to renters and property owners alike and will continue to do so! I can't ask for a better company to work with! read more

Crown Property Management is the best property manager we have ever worked with, HANDS DOWN. Property management is such a tough business - walking the fine line of caring for tenants and catering to their needs, while keeping property owners happy and often taking the tongue lashing for our policies. Crown manages to do both with aplomb. They have managed individual rental houses and multifamily apartment complexes for me and my business partners and I would never consider using another property management company. read more

Crown Property Management is a company with TRUST. They are delightful to work with, easy to communicate, and a company that cares for their tenants. read more

Absolutely HORRIBLE customer service, I have called them for over a year about the ridiculous amounts of noise from 11pm until 7 am from my neighbors and the first time in over 13 years I was one day late with rent 'Nicole' threatened to evict me!! They STILL have done nothing about the noise! I deal with this every single night it's absurd! They continue to tell me "it's a process" and they can't tell me what is being done due to privacy act but COME ON!!! And to make things even more interesting I called the cops 5 times in ONE NIGHT because the neighbors kept banging on the wall and finally they made me so mad I slapped the wall with an open hand @ 6am! Crown PM called me at 11am to find out why I hit the wall because the neighbors called on me for once! Are you kidding me?! This company needs to get their priorities straight read more

I used crown to rent my house out. Worst service I could imagine. They never held up to any of their promises from the get go. I would not recommend them if you are thinking about renting your house out. Very rude staff as well. Maybe they are better to be a tenant through but definately not worth using them to rent your house. read more

I lived in Twin Creeks in aumsville, the place was old and had mold, and when you moving out they will take all your deposit even when u leave the place clean they don't care, I talk to 4 friends who used to live there and all they deposit was gone including me. neighbors were disrespectful and rude. they would sit outside until 2 a.m and make loud noises.they would also sit at your stairway and smoke and wouldn't move when going into your house or taking up groceries inside your apartment they also to noisy they like to get in your business they would sit outside and watch your car to see when you leaving or coming back a little creepy they would report false information to the office manager. office managers would just listen to them without listening to your side of the story beacuse they lived there longer so they act like they own the apartment the manager just need your rent and dont care about the place. Really bad customer servicetI would not recommend anyone to live here this was one of the worst places I ever had to live. And I'm glad the year is over. Me and three other people moved out because of the neighbors we couldn't take it anymore. .I wouldn't even give this apartments not even 1star. read more

I went to check out the Colonial Apartments on Wallace Rd N.W by the 7-11 by Roth's. We parked at the 7-11 to get the kids something to snack on as we were searching for apartments all day. Crown Property Mang takes care of this property. As we were walking in along the very first apartments I believe #1 apartment I hear my oldest yell NO!! NO!! I look back my 3 year old had a hand full of cigarette butts in his hand ready to eat them. Upon inspection of the ground you see about a MILLION cigarette butts all over the ground outside the apartments in the first building. Paper cups thrown on the ground. A beer bottle and more crap. Trash all the way up the sidewalk leading to the office. Which had a CLOSED sign on it at 2pm on a Tuesday afternoon. Despite the HUGE RED FLAGS.. We decided to walk the property. 2 U-Haul trucks with family's moving out. I asked one family why they were moving. They said the owners of the property are gouging people. Their rents were raised over 100.00 per month within one year. My wife wanted to leave right away. The property was filthy. Kids screaming and loud music. We decided to look in the laundry room. It looked like a bomb went off. Dirt and trash all over the floor. Machines were dirty and gross. Several were pulled out with the cords hung over the tops of them. Needless to say. We never went back! High prices noisy property and disgusting up keep. No thanks!! read more