Karen is just solid people! Made the whole move in process go so smoothly - could not be more…read moregrateful for her willingness to help out wherever she can.

After speaking with a number of property management companies, I decided to go with Karen at Summit…read moreRental Management. She seemed dialed in on Salem's property scene and was initially responsive enough to entrust her with my business. She had high ratings on Yelp and other platforms, so it seemed like a sure thing. I learned quite a bit in my year of working with her: * She's got a lot of ties with the Salem Housing Authority and various organizations in the local area. She has a good amount of experience with various forms and the process it takes to expedite them. * At 10% commission, her fee seemed quite standard for the area. * This is a family run business, consisting of Karen and her daughters. I believe she does most of the face-to-face work and makes herself available to tenants and prospective clients. * She takes Fridays off and most of the weekends. * She is not the most responsive with email. Most of our replies have been between 4 days to a week. * When in doubt, call. She is the most responsive in the mornings and is the least responsive in the afternoons and evenings. * She does not have an online system / portal for folks to check up on their properties. Instead, a monthly report via Quickbooks is scanned and sent as a PDF. The scans are likely done manually, given the non-stop alignment issues. * We had communication issues and accounting issues. They were resolved, but not without a lot follow up. At the end of the day, I think Karen is a super nice person but seems to be at a pace where it may be tough for folks who need an immediate answer. It would be recommended to be on the ground in Salem and to relay any thoughts in person.

We rented from this company for 5 years. In some ways, they are a professional company. If you…read moresubmit a maintenance request, they are usually prompt. In other ways it was an incredibly frustrating 5 years. 1) Threats of rent/trash going up. This was a constant during our time living here. We would get letters threatening us with rent increases if we didn't stop dumping so much trash. Seeing as our complex had a communal trash area, we had no control over this. It didn't matter in the end anyway as we saw massive rent increases and at the end they were charging for trash pick up. 2) Mold problems. We had severe mold problems in our bedroom, various closets, and the bathrooms. Per our lease agreement, we reported these issues to our landlord. They said it was our problem. We could barely stay on top of it in spite of having humidity absorber things in the closets and in our bedroom. We dumped cups of liquid of every month. Clearly something was wrong with the buildout. 3) Maintenance. While they would come out if we requested maintenance, I eventually dreaded putting in a request because I was blamed for anything we needed fixed. One repairman said to me (and I quote), "You shouldn't think of a dishwasher as something to wash dishes." He told me that if he came back and found any bits of food in my dishwasher he would know that it breaking was my fault. Every single thing I needed fixed he found a way to blame me for or harass me about. Again, to be fair, the maintenance guys were professional, had on uniforms and name tags and I didn't otherwise feel threatened. 4) Moving out. Plan on losing most of your deposit. That "refundable cleaning fee"? It's not refundable. When we moved in, our unit had a layer of dust/grease on it but I wasn't worried. I cleaned it myself. When we moved out, my husband and I worked hard to clean it to the level of when we had moved in. Still got dinged for the cleaning fee. So that's not really refundable. We also got dinged on a few random things. A lightbulb (kid you not) and a screen they replaced several years prior during our stay (that was damaged prior to us moving in). This company will nickel and dime you for sure. We were good tenants--no police calls, no noise complaints, rent always paid on time. Also, we did get a tiny refund but the check bounced. NWPPM didn't want to refund us the bank charge back for bounced checks. I had to go into the office and prove it.

These people try to frame me because they thought I was Middle Eastern because I had a Middle…read moreEastern name, they lied about my demeanor and said I was rude to them over the phone, luckily I tape recorded everything and I sued them and they settled out of court for $20,000. These people are liars and they are proven asbestos violators and they are cowards. Record everything expect them to lie expect them to try to frame you. And I dare this company to try to sue me again because I will mop the floor with them in depositions.

Terrible management, unprofessional, and rude. They ignore phone calls, prolong moving in/moving…read moreout, and do not care about anything other than trying to keep your money. I would never recommend their business.

Well they don't allow people of color to rent any of there properties. First I called them ,they…read moretold me to come on down to fill out application. I go inside to get the application. To the two white ladies in the office they were completely shocked to see Me a well dressed well educated woman well spoken black woman. 22 minutes before I arrived they told that they had 4 four 3 bedrooms in price range. In that 22 minutes they rented all of them. Lucky me my ex daughter in law is white and drove there with me. We waited 5 minutes and I sent her in looking for the same thing 3 bedrooms 2 bathroom in my price range. Not only did they give her application but they gave her keys to go inside and look at all four properties. They just told me NO. They are a racist company and I have ok credit Score is 750. It's better a lot of other people. But wouldn't even give me a chance.

As a tenant, this property management company was fantastic. I highly recommend them. The staff…read moreresponded quickly to requests and was very fair upon move-out. I have rented many times before and have never been so delighted by a management company. Keep up the great work guys!

To update the company is working with social services to redesign the ramp so that it meets…read morestandards for egress under the home, etc. very prompt in contacting be to resolve problem.

I want to follow up from a previous review that I had written. Scott contacted me & we were able to…read moretalk about the problems with communication. The air is cleared, but unfortunately Sterling cannot help me at this point. Bummer!

when applying to rent from this company don't be fooled by their rental criteria. They state one…read morething, and mean something entirely different. Their criteria has misleading information that they use to decide about renting to you, they do not go off of what they say. They will discriminate against you.

Excellent property manager has been managing my property for over 25 years. Does a thorough job of…read morescreening prospective tenants; Overseeing and coordinating needed repairs. Has kept me informed of current trends in the local real estate market. Support staff is courteous and knowledgeable. Return calls in a timely manner. I would give this firm 5 stars but no one is perfect.

Avoided my calls and legal inquiries about my deposit that was never returned after moving out…read more Never received a call back, a letter, nothing. I left the unit clean and with no damages and 2 months later not a word from them. I call Friday and am told someone will be in touch Monday. Monday I call and its a busy signal. I go to thier office and theyre closed permanently. They stole my money and ran off with it. Absolutely shocked and angered. ​

This management company gave my security deposit back after a demand letter to owner also. The…read morecheck they gave me was written on a non sufficient funds account.

I contacted Bertolucci Management regarding the state of the landscaping at my retirement community…read morewhere I have resided for 10+years. Initially they were very responsive to my concerns, but after sending pictures of the dying and horribly chopped trees and plants, they no longer responded. The landscaping was ignored for several weeks, then resumed with no improvement. There in ONE employee who is responsible for all of the landscaping in a 300+ retirement community. He has had no training in the proper care of trees, shrubs, roses, rhodedendrons, azaleas, perennials, etc. The arborvitae that borders my building are diseased and dying. It's very unsightly. I can't recommend their services.

I have been living at 1 of their rentals for over 2 years. And now they're changing the parking lot…read morepolicy even though I have been told I can park the way I am. I had to sell my charcoal barbecue, even though there are barbecuers on the patios. How to sell my air conditioner that hung out the window?And I have counted8 that hang out the windows.

The staff at this rental company genuinely care about the service they provide to their tenants…read more They work with you to get you in to a unit when your situation is tenuous, are prompt with requests and maintain my apartment (despite the age of the building) at a top notch level. They understand human circumstances, have compassion and are always professional and responsive. I can honestly say, without hesitation, they are THE BEST rental/property management company I have EVER rented with. I will stay with them even if I choose to move to a different complex for any reason in the future.

I applied for an apartment months in advance and was accepted. I was told after the approval for…read morethe apartment that I would get weekly calls, and I didn't receive any contact until I reached out to them. Even after reaching out, return calls were non-existent and after months of waiting I was told that I no longer fit the criteria to be eligible for rent. They told me I could pay 6 months in advance to move in, or I wouldn't qualify anymore. This is all after I had already been approved. Ridiculous company that I would not recommend anyone go through. I can't imagine what it would have been like to actually live under them.

Absolutely wonderful. I've been in this apartment for 9 years now, they've gone above and beyond…read morewith any issues I've had regarding repairs etc great staff no complaints!