Something is going on with this facility. I've stored items there since 2/2021, without issue. On 8/18/22, I stopped in, as I do every couple of months...
The building smelled terrible; there was mold/mildew on several items in my unit. It took 3 hours to unpack and clean these items. In that time, the AC/ventilation did not turn on. The ceiling fans were off. A Damp Rid humidity strip showed the humidity was over 60%. It felt like a steam room.
The office was open, lights were on. I stood for several minutes and called out, no one was there. No one is answering the phone; the voicemail box is full. No one is responding to the contact form on the website.
Last month, they emailed customers requesting proof of insurance, stating that if it was not received they would charge you for their own. This email came from a "no reply" address, and did not provide instructions on where to send proof of insurance. The email they send invoices from, replies with a bounce back server error.
I live 2 hours away and the last thing I have time- or money- for, is arranging a moving company. But with zero communication from Neighborhood Storage Solutions, that seems to be my only option.
I didn't take photos of my items because I was frantically trying to find someone to help me get some of it removed, and to clean the rest. Here's a photo of the humidity testing strip. read more