Hello, If I could give zero stars, I would.
So, I signed a contract to rent a (rough terrain 4x4) RT26 scissor lift for 1 month, 3,450.00 dollars to rent on 7/20/2023.
It was delivered on a Thursday morning. When we started to use the lift, it was popping and back firing from the engine and would raise up only 1 foot high.
So, that same day I called the United Rental San Lorenzo for someone to come look at it, nobody returned my call.
The next morning Friday, I was told by my employees that a technician came out and looked at the lift and said everything was okay with it, well it wasn't.
I started to use, and it was the same thing, popping and back firing from the engine. The only thing we could do was get it to lift up on a perfectly level surface.
So that day we used the lift to raise to the top of my building rooftop, to work on some repairs needed.
Saturday, we came in to start power washing my building before it gets painted, the lift would not lift up anywhere tried, but 1 foot high.
So, I sent my guys home and had to pay them for the day and Sunday which I had contracted them for that day of work to.
Monday morning early, I stopped into United Rentals where I signed the contract and explained what was going on with the lift, I was told that they didn't have any other lifts to replace the one I had with another lift, and they would send the technician right away, again.
Tuesday afternoon, I still haven't received any calls from anyone at United Rentals, so, I emailed them to come get their lift.
I called around and found the same 4x4 lift at Sunbelt Rentals, San Leandro branch for 200.00 dollars less than the monthly rate at United, so they delivered the next day Wednesday, and United picked their lift up on that same Wednesday.
When United closed the bill for payment, they returned me 1,752.00 dollars of the 3,450.00, leaving me to pay 1,698.00 dollars for a rental that I used only 1 full day.
I called and asked why I was being charged at a daily rate, when I rented for the monthly rate and should only pay the breakdown price for the day I used.
The manager and district manager could not explain and would not accommodate me with anymore refund.
I emailed and asked over the phone for an invoice with a breakdown of the cost to me, but I still haven't received one 2 months later.
I called the 800-customer service and explained, and nobody returned my call.
Please don't bother to use this rental yard for anything, they will only disappoint and screw you over if they can.
Go to Sunbelt, they didn't disappoint me, and their lift worked perfectly, no issues. read more
