Went back after long time. Great service and Dr Simpson was great. Marika is my hygienist. She is lovely.

explained coverage which was accurate and no surprise billing. Would tell you if procedures could wait when coverage is maxed out. staff amazingly kind, professional and caring. Felt at ease and I hadn't been to a dentist in years. Would recommend to anyone! read more

Terrible experience! Dr. Kapoor was extremely short in my examination - didn't explain the condition, did the wrong X ray, and mislead me to buy a plan that was supposed to cover "all X-rays" but it was a complete lie. I spoke to 2 other dentists and a specialist, and their diagnosis/prognosis was completely incorrect and they were going to extract my wisdom tooth without a panoramic X-ray (according to other specialists that is a very unsafe prognosis because they don't get a complete picture of my nerves etc.) The doctor is rude and short, doesn't care about her patients. They also recommended to get my wisdom tooth removed while I have a severe infection in the tooth - all other doctors advised that's not the correct prognosis and can further cause the condition to flare up. Now I have to pay for another consult and a PROPER X-ray again. Do NOT go here. Follow up: the doctor called me after posting this review to force me to remove my review which is an honest opinion of my experience and I'm entitled to share it with others so people know what to expect at this facility. read more

Similar to other reviews on billing and insurance. They push you to get work then you need to get additional work after. My bills were so high. Since I've changed dentist I've had no issues and the costs are lower. read more

I thought Dr. Kapoor was my dentist but the last time I went, she is listed as tworking there but the staff says she no longer sees patients . read more

First, they told us our insurance would cover our visits, when we arrived for our appointments they said actually it would not and we had to buy their insurance. Then they told us my daughter needed to have a tooth pulled. We showed us, paid $350 to have her tooth pulled and then the oral surgeon said: "Next time you really should just wiggle it more, that tooth was about to come out on its own." --AFTER he pulled it and after we paid!!! The worst thing? My 11 year old daughter got braces 7 days prior to her dentist appointment -- the dentist said to her: "how many teeth do you want when your braces come off? Because if you don't brush better you won't have any." My daughter came out in tears and is now beyond worried that all her teeth are going to fall out. (She brushes very well and in her 11 years has not ever had a cavity.) I also have never had a cavity, they even commented that my teeth were really clean then scorned me and told me I really need to floss better or I'm going to end up with periodontal disease and I need to see a periodontist now -- a different dentist said I absolutely do not need to. In general, both the dentist and hygienist were rude and condescending and made us all feel bad, made us pay way too much and referred us for things that were not necessary. Please do not go to this office! read more

NEVER go to this place. They will change the way they bill your appointment and not tell you. then when your insurance doesn't cover the bill tell you "sucks to be you, you should not have trusted us to be professional" Dishonest to the core. They ever tell you that the "usually" tell you the new thing they are billing when you checkout (which they never told me) but even if they did they are admitting they don't tell the patient until it's too late for say no. Cheaters, scammers. when you call they will tell you "we will make sure you don't scam the next patient but you already got you hahahahahaha". I work in the medical industry and I know it's common practice to explain to a patient if you're doing other than you scheduled for. they know it too they just don't want you to be able to say no. If you see this place, run as fast as you can. they probably try to send bills to people that walk past the office under some scam code read more

I searched Dentists in Zocdoc that take the specific insurance plan that I am on. Delta Dental EPO. The doctor took the appointment, and saw me, And only at the end indicated that they did not accept my particular type of insurance. They then told me they would give me the same rate as the insurance provided, however, and took a very large down payment for a root canal as I was under the assumption they were providing the same price since that's what they told me. After researching with my insurance provider, I came to find out I could get the same procedure for much less than the very large sum quoted by Dr. Kapoor. I was in fact not getting the same rate offered by my insurance and had been missed lead either intentionally or unintentionally. When I called to cancel they said they would be keeping the $$$. First, they should check the insurance that individuals input into Zocdoc and if they no longer take it, they should update Zocdoc and preferably update the patient before they come in. At the very least they should update the patient when they come in, and hand them their insurance card, prior to actually providing service. And under no circumstances should they tell the patient that they are offering price is equivalent to that of the insurance company when it is actually substantially more. UPDATE- They actually told me they'd give me a refund only IF I removed the review (on another site) and signed a release! I'm filing with small claims as well. read more

Excellent! Truly a wonderful Dental experience. Everyone was in masks, super clean, not crowded and the staff was beyond friendly, helpful and kind. My 3 year old daughter loved learning about all the teeth cleaning tools, felt so comfortable and left with a smile. She asked to go back to the dentist soon. I could not have been more pleased with my experience. I highly recommend Needham Dental! read more

I've been going here for years and it's been a great experience. My oral health has improved greatly and the staff are friendly and professional. More thorough than other dentists. read more

Dr Nandita Kapoor has been my dentist since 2007 and I cannot be happier. She has efficient and caring staff and the latest dental gadgets. My whole family come here and we all have clean sparkling teeth. read more

I had a dental emergency and called after hours. The dr got back to me almost immediately and I was able to be seen first thing the next morning. After examination, diagnosis and a temporary fix, I was already feeling better shortly after I got home. The front desk was extremely patient, even helped me with my paperwork. Looking forward to my routine checkup (first in a few years), and for Needham Dental to help me get back on track with my teeth. read more

This place is awful. I went a few times once I moved from Brookline b/c I thought that it would be more convenient here. Dr. Kapoor is nice enough, but their billing is really shady. After my 1st visit, I paid a $20 co-pay, which is fine. I have Delta Dental, so they said I "should be all set." I went back again and had a small filling done and same deal. A few weeks later, I get a bill for both visits over $250! I called and was told I was charged for several other things that I didn't agree to or know anything about. I disputed it, so the woman with whom I spoke said she would check with the doctor and get back to me. No call, no nothing. Then I rcd the same bill again in the mail. Again, I called and again was told they would get back to me with clarification. AGAIN -- no call. So then I called and said I would hold however long I needed to until this was resolved. She said that yes there was an error and that I was overcharged and to send $150 instead. I still didn't understand what the $150 was for -- is that the cost of a filling with Delta, which is in-network for them? Did they delete the extra services I didn't agree to? Finally I just asked for a revised bill with itemization. They said they would send it but I never got it. A week or so later, I received another bill -- still for the $250. I just paid it, b/c my credit is immaculate and I didn't want to continue to deal with them. Then I saw the previous reviewer and that this is just how they do business, so I just wanted to cut ties. You can't trust them at all. Just stay away -- dentists are all over the place. read more

This dental office is in a convenient location, especially if you live in Needham like I do. But I just would like warn people who is thinking of using this dental service. First impression all the staff look very friendly, while then they will give you all kinds of service you don't need, without let you know that you need to pay for these out of pocket beforehand. You think you are going there for an insurance-fully-covered teeth cleaning? Wrong--You end up getting a large bill from them. I think they have been doing these kind of tricks for a while and that is probably why they don;t really have too many patients--nobody likes to deal with dishonest business. If you are planning to take the risk using this dental office, be extremely cautious with any service they offer and make sure that service is necessary, fully explained, and with your consent, read more

I've been a long time client at Needham Dental because Dr. Kapoor and her dedicated and talented staff are exceptional in every way. They care deeply about their clients and provide outstanding and gentle dental care. When one of my old crowns fell out, Dr. Kapoor rushed back to Needham from a school field trip she had attended with her young daughter, to put my crown back in place. She's the best!! read more

hello. my name is gleni and i now consider the folks at needham dental my second family. one frightful friday night my imbecile of a friend chipped my perfect tooth. this was especially disastrous as two days later i was scheduled to play fantine in the musical les mis, based on the book by victor hugo. i spent the whole next morning searching near and far for a dentist that would fix my tooth that day, but alas, i came up dry. until- aha! i called needham dental and they were complete angels. they said i could immediately come over and they fixed me right up, even helping me figure out my dental insurance. these people are quite literally heaven-sent. in conclusion, i would give my first born to needham dental. god bless. read more