Went here with a Groupon as I was looking for a new dentist (ours retired after going to him for 30+ years) for both my husband and myself. I figured I'd try them out first, and if all went well, my husband could go (he's a bit of a baby about the dentist). I was happy, initially, with the visit. The dentist and hygienist both seemed nice and knowledgeable. Since then I have tried to book another visit and have encountered ridiculous roadblocks. As another reviewer noted, the "front desk" staff is inept and borderline rude. - I would add obtuse to that. Also, even at my first visit, they were very aggressive about payment plans and insurance, which I found odd...even without insurance, I have a credit card and can more than afford to pay whatever the bill is.
Still, I made a 2nd appointment for a cleaning and exam (after using the Groupon) and because my husband recently switched jobs, I made it clear to them that I didn't have the information on our new dental insurance yet. I told the woman who booked my appointment that if I couldn't get the info in time for the visit, I'd happily pay out of pocket for the cleaning and exam. I explained that with this new job, my husband travels a lot and it's like "pulling teeth" - pun intended - to get him to track down this kind of info and I didn't want that to delay the appointment. They listened and said it wasn't a problem at all, and that they would call to remind me about the dental insurance information in hopes that I'd get it to them before the visit. Appointment set, plan to proceed firmly in place.
And yes, they did call - a couple of times in fact - (I know because caller ID comes up "Landmark Dental") but I was either on another call or in a meeting when they called. Given they said they'd call to remind me about the insurance info, I knew that's what they were looking for. Rather than just bring the info with me, I figured I'd called them back and give them the information now that I finally had it - even though let's be honest, they don't NEED it as I'd already said I'd pay out of pocket if I couldn't get the info in time. So two days before my appointment they call and I call them back to give them the information to find out....they had given my appointment AWAY to someone else!
Now, remember, this is NOT my first time going there - I "get" that with Groupons they need to worry about no-shows, but I had already been to see them (and used the Groupon) and this was to be my second visit where I would be paying full price! The woman I spoke with said it was "office policy" that if I didn't re-confirm my appointment, they give it away. WHAT?! Evidently I"m supposed to be a mind reader, since they don't TELL YOU THIS when you book an appointment! Honestly, this is a ridiculous extra hoop that no other medical professional I visit has in place. Sure, most will call or text to remind you, but nobody CANCELS your appointment if you don't pick up the phone when they call! Come to find out that it's a $$ thing..she didn't bother to read the notes, which confirmed that I'd be self-pay if I didn't have my dental insurance information.
Yeah, they said they sent me an email to confirm, which she said I was "required" to respond to. Given this isn't 1992, nobody actually READS emails because of all the literally hundreds of garbage sales emails that clutter inboxes today - which is why my trusty spam filter nabbed it so I never saw the email. Gosh, even my nail salon sends text messages for confirmations, which you can simply text back a reply. But really, if that technology is beyond them, all it would have taken is for someone to tell me, AT THE TIME THE APPOINTMENT WAS MADE, that I'd be required to re-confirm my appointment AGAIN after booking it at least 3 days before the appointment, or it would be given away, and I could have easily called them to do just that. But no, instead this passive-aggressive crap.
Yeah. I'm done. I took time off from work for this appointment and expected it to be honored. Both hubby and I have since found another dentist (Dr. Nui at Crown Dental Group - AMAZING!!). As busy professionals, we both have enough on our plates without adding having to deal with unreasonable demands from a dentist office. A shame, really, as the dentist himself seemed quite nice - but as we all know, the staff in a doctor/dentist office can make or break the experience. It was simply easier to find another dentist than deal with their ineptitude. read more