Dr. Abdullah has been our orthodontist for 3 years now and he is the absolute best! Both of my…read morechildren look forward to their visits. His whole team is professional, friendly, and they produce high quality work. So grateful that our dentist recommended Elite Ortho!

Still having the same problems for 2-3 years since I first came to them. They don't care to fix…read morethem and are uninterested.

If you have a complicated orthodontic case and/or are a likely candidate for maxillofacial surgery,…read moreyou cannot mess around with your everyday neighborhood orthodontist. You need someone who has dealt with hundreds and thousands of cases like yours -- and harder. You want to be a boring case for them, not the one complicated case they see in their entire career. And for all this, Dr. Klein is absolutely the person you're looking for. I did countless hours of research before originally going with her and I am so glad that I did. I'm part of a jaw surgery recovery group and I cannot tell you the number of horror stories I've read about people going to incompetent orthodontists who do not understand what they are looking at and do not understand that certain cases require surgery *and* orthodontic work combined. They just pull out teeth and put on regular braces that end up making situations way, way worse. I cannot underscore enough the importance of avoiding this. Not only can it be physically devastating but the psychological toll, as attested to by so many in this group, is extreme. As I mentioned, my own case is pretty much as complicated as they come. I ultimately had to get a bilateral total joint replacement (due to ICR), lower jaw surgery, Le Fort I osteotomy, septoplasty, etc. It goes on. The surgery itself was over 12 hours. Dr. Klein saw this the first time I went to her office. She knew exactly what we needed to do. And from that moment through the entire crazy thing - having to switch surgeons four times (!) - she has been the only constant. (A tale for another time but long story short, my first surgeons - surgeons at MGH! - were absolutely incompetent and awful. It was awful and I HIGHLY recommend avoiding them. Dr. Klein helped me end up with one of the best surgeons in the country for my surgery instead, even though he wasn't at MGH [which is where she was at the time]. She and the surgeon I ultimately went with were in constant contact. They could text each other!) Honestly, she's incredible. I have literally never met a doctor who cares more about her patients than Dr. Klein. And more than just "cared" but actually put in who knows how many hours figuring out how to achieve the best outcome. She gave me her cell to call. She always made time for me, though constantly busy. And she advocated for me. Go with Dr. Klein.

These days I have very little time to dress and shower forget about writing a review but when it…read morecomes to Katie Klein Orthodontics, I had to speak up. I am so sad that my two older sons did not have the opportunity to be patients with this practice. But I am SO grateful that my youngest son, who not only has sensory issues but who struggles tremendously with challenging, new experiences let alone ones that are not always very comfortable or pleasant, has had Katie and her staff for his braces journey. This practice is a more than a giant head and shoulders above the other two experiences I have had with orthodontists. The others were kind, professional and got the job done. ?!?! So, why is Katie so much better? It is hard to put into words how caring, honest, skilled and straightforward this practitioner is without seeming to be exaggerating. But I kid you not... she is the genuine article. Let's start with her ability to make it all look easy. The place is relaxed, clean and as she is chatting away like a good friend you are watching her expertly navigate your child's mouth and any trace of anxiety or discomfort. She makes incredibly difficult tasks look effortless and she smiles through it all. And of course, we need to talk about money. It is transparent from the get go. Financial plans and options are made available and you truly understand not only the cost but the cost benefit... every step of the way. Nothing is hidden, disguised or short-changed. And the highest quality of care is just her standard. What you are hoping for, as well as the reality of achieving this end result with realistic timing of outcomes, are explained clearly and expertly. Even more importantly, your child will be heard, attended to, motivated, supported and ultimately successful at Katie Klein. It is all the somewhat invisible intangibles.... A beyond accommodating front desk staff, frequent appointment reminders and yet no guilt or shame inducing practices when appointments are accidentally forgotten or simply missed due to a myriad of circumstances. It is all the big tangibles. You have an emergency? Or need a last minute appointment? You are not told they accommodated you. You are simply accommodated. Katie Klein and her practice are different, because she is that lightning in a bottle kind of Doctor. Real, compassionate, excellent, hardworking, non-judgmental and true to her word and ethics. You want her in your life. Your teeth and/or your child's teeth will thank you. Sure, you may leave many orthodontists with an externally beautiful smile. But it's the smile on your face that comes from working with a true heart that cares for you and your loved ones from the outside and the inside, that stays with you from here.

We were very pleased with the results from Dr. Chiu. We had originally gone to another orthodontist…read morewho recommended that 4 teeth be extracted. We went to Dr. Chiu for a second opinion and she was able to realign the teeth without any extraction and made the 18 month process easy. The staff was friendly and attentive and there was never a long wait even when the waiting room was almost full. We were able to find reasonable appointment times and the West Roxbury office was in an easy to get to location. The staff was flexible with payment schedule so we didn't have to pay a huge amount upfront while I waited for my FSA to replenish.

My 15 year old son absolutely loves his new smile ! We had an awesome experience with Dr. Chiu and…read moreher staff. Dr. Chiu patiently explained the whole procedure and always happy to answer any questions we had. Dr. Chiu and her team are very friendly and professional! Highly recommended!

I recently had a crown done by Dr. Zhang! I didn't even say I usually have dental anxiety, but Dr…read more Zhang and his assistant did great at explaining before doing anything and making sure I was comfortable. I have had a few other crowns elsewhere, but this was by far the most comfortable and calm I have been. The office itself was also very nice. It is newly renovated and added to my sense of calm during the appointment. 5 stars!

My kiddo needed dentists and hygienists that understood their sensitivity and anxiety. The team…read morehere is wonderful at doing just that and helped turn the experience into a positive one all around. The folks in the office are also very helpful and kind!

This is only for the Hyde Park location with Dr. Lee. He refused to answer my questions and…read moretreated me in a very condescending manner. He kept explaining to me why he could not share information with me about my son due to their "protocol". I offered to pay for an appointment and his time. He insisted that I would get everything that I needed in this one wraparound appointment that they would schedule. I shared that I did not feel comfortable even moving forward with the braces until I knew what the issues were. He shared that he had already told me 3 years ago. I said that if he taught me, I did not learn and I needed more information. He then proceeded to school me on going to specialists as though I did not know. It was incredibly ridiculous. When I said that I was leaving and that as a black woman, this always happens. People think that you are not smart enough to understand. He said, oh, if you are going to say things like that, I cannot work with you! I said that was perfectly fine by me. I have no desire to work with someone who could care less if his patients actually understand their condition.

We could not possibly offer a stronger recommendation for this office. They did a great job with…read moreour family's needs - both of our daughters have beautiful smiles and get compliments all the time. Our younger sons will be ready soon for their braces and we will be coming to Arch for them as well. Dr. Chase has been practicing for 20 + years and has a very professional and friendly team. They are available off hours for emergency fixes. They are now offering Brius which is supposed to shorten treatment times. Try them - you will be happy you did.

My Invisalign start took much longer than expected because the orthodontic assistant struggled with…read moreattachment placement. The orthodontist ultimately fixed it, and the final result is good, but I wish someone had stepped in sooner, the appointment ended up being over two hours. Everyone was kind, but the supervision and pacing could be improved.

I have taken both of my children to Dr. Chiu. I think that I am being a little redundant with the…read moreother reviews at praising her and the rest of people that work with her. From flexible appointments, or rescheduling at the last moment there were never any "issues". Ashley was always very helpful at trying to assist us with finding times that worked for us. And having locations in both Norwood and West Roxbury helped quite a bit. Lori and Brianne were always very friendly and professional. It's been over the course of last four years that I have taken my children. And while I will not miss driving them to these appointments, I will miss seeing the staff. Just great people! If you are looking for an orthodontist in West Roxbury or Norwood go to Bay State Orthodontics. 5+ Stars.

Just returned from a visit to the Hyde Park location. The dentist was not helpful and rude. He…read morespoke down to me repeatedly. I still have no idea what is wrong with my son's teeth. He said that he went over his condition years ago so I should know! He then told me that I had to schedule an appointment if I wanted to speak with him. He said that this is what you do when you go to a specialist as if I did not know. He argued repeatedly with me in front of my children. It was simply outrageous. When I shared that as a black woman, I encounter this type of behavior all of the time. He then got angry and said that he could not work with us. So incredibly arrogant and unprofessional. It is shameful that he thinks that he can treat people like that and simply get away with it.

I was referred there by my sons dentist and boy I wouldn't recommend this place to ANYONE!…read moreFirst off they do not answer your calls AT ALL. They only communicate with you through text messages. My son's appointment was for 4:10pm. Mind you there is a dentist right across from them. My gps sent me to uSmile right across I waited in line as they told me I'm in the wrong place that they are next door. Me and my son walked up and down and didn't find it. In the process of me walking up and down I'm calling and calling and no one answers. So I text them and the day I have to reschedule. For a business to not be able to pick up their phone is ridiculous to me and then say I have to be rescheduled after spending 20 minutes walking up and down the area. That I'm not from ! Just crazy !

Nice place quick checkups for my son. Hoping he gets these braces off someday. Feels like we have…read morebeen coming here for 5 years

I came here because my daughters hygienist left the other practice I went to, so I thought I could…read moretrust west Roxbury smiles pediatric dentistry. But This dental office is horrible. I really don't appreciate that when I get my child's teeth cleaned that only a dental assistant does the cleaning procedure and within 5 minutes she's finished. She barely counted the teeth. She took two bite wing x-rays that came out rather dark for my liking. I couldn't see every tooth surface in those 2 X-rays well, so was unable to fully read it. She didn't floss every tooth. She complained that my daughters teeth are too tight to floss. She didn't scale the teeth with the dental instruments to take away any plaque or calculus. She didn't use a mouth mirror or explorer to check any teeth. She didn't have enough Prophy paste application in the prophylaxis instrument to thoroughly brush her teeth. Once it was gone she didn't apply anymore so that to me it's like brushing with no paste. My daughter couldn't rinse out after the prophy paste cleaning with water or mouthwash. She said spit in a bib. I don't call that a thorough cleaning. I learned dentistry and worked there in tufts university of pediatric dentistry and I worked in two private offices also for many years. and I've assisted the dentist with every possible dental procedure in every dental specialty. I'm very particular in how I do everything. I've never cleaned the teeth by myself alone/unsupervised. A dental hygienist did that. I assisted the dentist with everything as a team. A good cleaning for a child is up to 30 minutes not 5 minutes. The dentists should think through how they set up their office and how they perform the dental procedures more carefully. It upsets me that the assistant has to do everything by herself. She might as well be a dentist. She's a underpayed hygienist in my opinion. It infuriates me to know you let them clean the children's teeth in five minutes and think the job is finished well. That to me is called brushing their teeth only. What made me more upset is when the dentist dr tarifard came she used the explorer a little said it looks clean anyway but let me check the X-ray just in case, then put fluoride and says drink water after the fluoride. I've never heard of this. You rinse your mouth after the cleaning then when you are done rinsing you put the fluoride on and keep it there. That's my preferable way of doing it. The time there was a waste of our time. The dentist says She can eat now and then says don't brush her teeth tonight. The dentist and assistant knew I'm a dental assistant and they asked do you assist now I said I did since I'm 14 years old in high school and I'm 32 now and when I had my daughter I chose to stay home and take care of her fully and their response is oh now you take care of one child now not many children like us. Good job mommy keeping her teeth good. I was so irritated I will never bring my daughter back there again. I will take her to a well educated hospital. Not a half job private practice. Do a better job for people! A dental assistant job is to assist the dentist not be a pretend hygienist or dentist! I only gave one star to the receptionist for being kind to us. She is pleasant. I specifically asked the assistant why are you cleaning the teeth by yourself and she says because the way I am with them is good. I would never understand that. You don't have the title to do the cleaning procedure by yourself. That's called a dental hygienist. Call me old fashioned. But that's the way I was taught. I might as well do the cleaning myself at home if that's the case. That's really a no no. A hygienist has to do it. In my opinion, A dental assistant can do everything possible by helping/assisting the dentist with everything, not doing the whole cleaning procedure unsupervised or just cleaning the operatory and suction the mouth and poke at teeth. That's doing nothing. Five minutes is not a dental procedure. Before I came to west roxbury smiles, I researched that The dentist dr tarifard did the three year program in tufts pediatric dentistry department. So I thought oh she's like me. They will be good dentist then. but sadly I found out she still doesn't do the procedures as they taught her. She makes the assistant do it. It's poke a little look then say everything is clean. I was in tufts pediatric also for many more years than that. They do step by step thoroughly. I didn't show anger because my daughter was with me but I am very upset with west Roxbury smiles in the way they do things. I know A nice hospital hygienist will do the procedures much better than this office did.

After suffering a couple of unexpected dental failures, combined with a long standing misalignment…read moreissue ... I found myself searching for a dental 'team' that could make my teeth right again. After visiting several other orthodontists, having an uneasy feeling with all of them, I made an appointment with Dr. Simi. I can say now, after a year or so of treatment, I made the right choice. Dr. Simi took the time to explain 'and' involve me in my treatment plan. Throughout the treatment he coordinated his efforts with my dentist to make sure we were all on the same page. He also made sure I was completely aware of where we were in the process and what the end result would be. Dr. Simi, and his friendly staff made this whole process a pleasure. I was actually a little sad at my last appointment knowing I wouldn't see them all again until I needed new retainers. I would highly recommend Dr. Simi and his staff to anyone who needs orthodontic work.

This place is hands down exceptional. They are in a comfortable building with plenty of parking…read more When I walked in with my son I was pleasantly greeted by the receptionist. The waiting area is very interactive and they offer a place for the kids to check in and then play video games while they wait. Dr. Simi is very personable and he has an easy going personality. Without a doubt I completely trust his judgement as we have visited 3x so far and he is not in a rush to put my son in braces. This tells me he is honest, knoweldgable and reputable. I can't wait to go back with my son. The staff also put my son at ease during the evaluation process.