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    ARCH Orthodontics

    3.1 (17 reviews)
    Closed 8:30 am - 5:00 pm

    Services - ARCH Orthodontics

    Orthodontics

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    7 months ago

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    15 years ago

    I abosolutely love this orthodontics office! They make you feel welcomed and very relaxed. My daughter feels very comfortable there!

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    Review Highlights - ARCH Orthodontics

    From the office coordinators, billing coordinator, the hygienists to the doctor's - everyone has been a pleasure to work with.

    Mentioned in 2 reviews

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    The Braces Place

    The Braces Place

    1.4(27 reviews)
    3.9 miDorchester

    I rarely leave negative reviews, but the experience with this dental office was so disappointing…read morethat it deserves to be documented. We waited over a month for an appointment, only to have it canceled the day before with no meaningful explanation and no effort to properly notify us in advance. The next available appointment they offered was another two weeks out, which already demonstrated a lack of respect for patients' time. The day of the rescheduled appointment, I drove over 40 minutes through heavy traffic and arrived 11 minutes late for a 4:30 PM appointment (we arrived at 4:41 PM). Despite the office not closing until 5:00 PM, the staff refused to see us because the doctor "wanted to leave in five minutes." After waiting six weeks in total just to be seen, being turned away over a few minutes -- especially when they themselves had already canceled once -- shows an astonishing lack of professionalism, flexibility, and basic empathy toward patients. Life happens, traffic happens, and most healthcare providers understand that. Instead, we were treated as if our time had no value whatsoever. When an office cancels on patients but refuses to extend even the smallest courtesy in return, it speaks volumes about their priorities. The entire situation left us feeling frustrated and disrespected. Based on this experience alone, I would not recommend this place under any circumstances. Patients deserve professionalism, communication, and basic consideration -- none of which were demonstrated here.

    they treat people of color different or maybe they treat you according to your insurance bracket!…read more overall, they are not as good as they seem!!!

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    The Braces Place
    The Braces Place
    The Braces Place

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    West Roxbury Smiles - Nice smile by Chris

    West Roxbury Smiles

    4.1(9 reviews)
    2.6 miWest Roxbury Center, West Roxbury

    Nice place quick checkups for my son. Hoping he gets these braces off someday. Feels like we have…read morebeen coming here for 5 years

    I came here because my daughters hygienist left the other practice I went to, so I thought I could…read moretrust west Roxbury smiles pediatric dentistry. But This dental office is horrible. I really don't appreciate that when I get my child's teeth cleaned that only a dental assistant does the cleaning procedure and within 5 minutes she's finished. She barely counted the teeth. She took two bite wing x-rays that came out rather dark for my liking. I couldn't see every tooth surface in those 2 X-rays well, so was unable to fully read it. She didn't floss every tooth. She complained that my daughters teeth are too tight to floss. She didn't scale the teeth with the dental instruments to take away any plaque or calculus. She didn't use a mouth mirror or explorer to check any teeth. She didn't have enough Prophy paste application in the prophylaxis instrument to thoroughly brush her teeth. Once it was gone she didn't apply anymore so that to me it's like brushing with no paste. My daughter couldn't rinse out after the prophy paste cleaning with water or mouthwash. She said spit in a bib. I don't call that a thorough cleaning. I learned dentistry and worked there in tufts university of pediatric dentistry and I worked in two private offices also for many years. and I've assisted the dentist with every possible dental procedure in every dental specialty. I'm very particular in how I do everything. I've never cleaned the teeth by myself alone/unsupervised. A dental hygienist did that. I assisted the dentist with everything as a team. A good cleaning for a child is up to 30 minutes not 5 minutes. The dentists should think through how they set up their office and how they perform the dental procedures more carefully. It upsets me that the assistant has to do everything by herself. She might as well be a dentist. She's a underpayed hygienist in my opinion. It infuriates me to know you let them clean the children's teeth in five minutes and think the job is finished well. That to me is called brushing their teeth only. What made me more upset is when the dentist dr tarifard came she used the explorer a little said it looks clean anyway but let me check the X-ray just in case, then put fluoride and says drink water after the fluoride. I've never heard of this. You rinse your mouth after the cleaning then when you are done rinsing you put the fluoride on and keep it there. That's my preferable way of doing it. The time there was a waste of our time. The dentist says She can eat now and then says don't brush her teeth tonight. The dentist and assistant knew I'm a dental assistant and they asked do you assist now I said I did since I'm 14 years old in high school and I'm 32 now and when I had my daughter I chose to stay home and take care of her fully and their response is oh now you take care of one child now not many children like us. Good job mommy keeping her teeth good. I was so irritated I will never bring my daughter back there again. I will take her to a well educated hospital. Not a half job private practice. Do a better job for people! A dental assistant job is to assist the dentist not be a pretend hygienist or dentist! I only gave one star to the receptionist for being kind to us. She is pleasant. I specifically asked the assistant why are you cleaning the teeth by yourself and she says because the way I am with them is good. I would never understand that. You don't have the title to do the cleaning procedure by yourself. That's called a dental hygienist. Call me old fashioned. But that's the way I was taught. I might as well do the cleaning myself at home if that's the case. That's really a no no. A hygienist has to do it. In my opinion, A dental assistant can do everything possible by helping/assisting the dentist with everything, not doing the whole cleaning procedure unsupervised or just cleaning the operatory and suction the mouth and poke at teeth. That's doing nothing. Five minutes is not a dental procedure. Before I came to west roxbury smiles, I researched that The dentist dr tarifard did the three year program in tufts pediatric dentistry department. So I thought oh she's like me. They will be good dentist then. but sadly I found out she still doesn't do the procedures as they taught her. She makes the assistant do it. It's poke a little look then say everything is clean. I was in tufts pediatric also for many more years than that. They do step by step thoroughly. I didn't show anger because my daughter was with me but I am very upset with west Roxbury smiles in the way they do things. I know A nice hospital hygienist will do the procedures much better than this office did.

    Milton Orthodontics  - Dr. Codi Saunders

    Milton Orthodontics

    3.6(7 reviews)
    4.2 mi

    I was initially very excited after visiting this office. The staff was incredibly kind and…read morewelcoming, the office was clean, and I left feeling confident about starting my Invisalign treatment. I didn't move forward that same day because I wanted to first visit a general dentist to make sure any fillings were updated and to get a cleaning before starting treatment. They referred me to an office upstairs, which unfortunately wasn't a great experience. After I shared that with them, they kindly referred me to their sister office instead, which I appreciated and everything worked out from there. However, when it came time to move forward with Invisalign, things changed and I was very disappointed. When I left my consultation, I was given three payment options. The option that worked best for me was $136 per month through CareCredit, which reflected a total treatment cost of $5,995 along with the concessions we discussed during my visit. When they followed up with me last week, I was told the treatment cost was now $6,997, and that they could honor a $1,000 down payment option instead. That was not the option I had selected or the one we discussed during my consultation. The sudden increase in price felt inconsistent and honestly left me feeling like the numbers were just being changed or made up after the fact. I've actually had Invisalign treatment before, and considering that this time I'm mainly looking to correct my bite , not redo my entire smile ,the new pricing felt especially aggressive. In fact, I didn't even pay that much during my original Invisalign treatment when my teeth were in a much worse position. Because of this, the situation left me feeling like there may have been a lack of transparency or consistency in the pricing. I'm not sure what happened behind the scenes, but something about the change felt off, especially after I had already expressed that I was ready to move forward. I truly wish the outcome had been different because my initial experience with the team was very positive. Unfortunately, the change in pricing made me uncomfortable moving forward. I value time & honesty and it's unfortunate things had to end this way.y

    This is the most professional and lovely environment to come to. Everyone is so helpful and kind…read more Would highly recommend coming here! Dr. Saunders is so knowledgeable and made my child feel comfortable. He was so patient and answered all of our questions without hesitation. We love Milton Orthodontics!

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    Milton Orthodontics
    Milton Orthodontics
    Milton Orthodontics

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    ARCH Orthodontics - orthodontists - Updated May 2026

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