I was referred here by my dentist in San Francisco. My dentist in San Francisco had a dental…read morehygienist that moved to Boston and is working here. Firstly, the place is super modern, clean and a pleasant office to be in. Really helps when you're going in for dental procedures! For cleanings, I've had Aimee (the one that used to work in SF) and she's wonderful. Just like my great experience in SF, the cleaning is not stressful and actually quite delightful. She also shows the problem areas that I've had with plaque build up. For other dental operations, I've had Dr. Kwak. She is truly an amazing dentist and person. I had to get some cavities filled in between my back two teeth. I've got quite a bad gag reflex so you can imagine how bad it is to do anything back there. The procedure was quite a struggle for me, having to take breaks and triggering my gag reflex. Dr. Kwak was super calm the entire time and was not annoyed or frustrated at the situation. Her attention to detail for making the patient comfortable is super admirable. When numbing your teeth, she hides the needle out of your view - something small, but helps the patient not freak out. I had to come back for a refilling due to a gap. I was honestly terrified of the operation given what I experienced the first time. But she managed to complete the whole operation in less than 10 minutes and it was 10000x better than I anticipated. It's a bit inconvenient for me to come, but given my experiences here, I'd come back again and again. And possibly even look forward to it.

Had a great first visit, but after that things went downhill due to repeated administrative errors…read more I have dental anxiety (flagged in my chart), so unexpected changes and confusion are especially stressful. I scheduled fillings specifically around insurance coverage, but when I arrived I was booked for a completely different procedure that my dentist had never explained to me. I then received appointment reminders for visits I never scheduled, and when I called they admitted it was a mistake. I was also told I owed a balance that I had already paid in full (my insurance reimburses me after the fact), and the office could not clearly explain why the charge appeared or why they told me I had already paid. I was then told that they forgot to submit my claim to my insurance. My hygienists were great, but I don't recommend this office if you have anxiety or don't have time to constantly correct scheduling/billing issues yourself.

I've been going to Dr. Maria's office since I moved here in 2018 for grad school. I have never felt…read moremore understood or comfortable at the dentist; whenever I have questions they explain things to me and alleviate my fears when I have them. They are fast, efficient, and the hygienists and dentists are all very kind. However what puts them above and beyond is what they did for my wife who also goes here - she had horrible dental experiences as a child and it is remarkable how little she fears getting work done by Dr. Vasilakis and her team. They are very understanding and supportive such that despite having to wait for insurance reimbursement (I do not blame them for this insurance companies are bastards) I don't think I'll go anywhere else.

Dr.Maria is very professional, considerate and polite. Reasonable prices and provides an excellent…read morequality service . I have been going here for over a decade. Highly recommend.

Welcoming and friendly. Thorough evaluation, explanations and treatment options. Reasonable…read morepricing. Easy location with free parking. Highly recommend.

Always great care - the best. A pleasure dealjng with the…read moreentire office. The best dentistry one can get.

1. They told me I need 4 crowns and multiple fillings. They did 2 of the crowns before my insurer…read moreeducated me that only one was necessary. My new dentist confirmed. 2. The hygienist was coughing into her sleeve during the procedure. The next day, I had the flu. 3. After getting a temporary crown, I had to plead with them to give me the permanent, because my insurer was in the process of rejecting one of the claims (see point 1). 4. They charged me $60 to transfer my X-ray, even though the ADA makes it clear that the cost should only be for printing and mailing copies (they emailed). When I confronted them, they said I signed away that right when I was filling out new patient paperwork. As if that makes it ethical. Stay away from this place.

They have one insurance partner but somehow are submitting claims several times more expensive than…read moreinsurance will accept for a procedure. They overcharged me by $500 for a new patient appointment and two minor cavity fillings and were totally unresponsive when I called multiple times over several months about reimbursement after getting the receipt from my insurance stating what I owe. Go somewhere else!

The BEST. I couldn't think of any other word to describe how amazing Dr. G and his whole staff has…read morealways been to me. I had my braces done here over 15 years ago, and to this day the first thing I get complimented on is my smile. Before I found Dr. G, I remember going from dentist to dentist, hoping someone could give me fast results with braces (I was 20 at the time). I remember leaving each one of them so heartbroken, because all of them told me I'd be in braces for at least 8 years. ( I had some crowding and an overlapping canine tooth, which all of them thought looked so impossible ). Then I was lucky enough to find Dr. G., and somehow 6 months later I had a beyond perfect smile. I couldn't believe it. About 6 visits is all it took for him, as opposed to years and years of visits I would have had with any other dentist. He is more than just an orthodontist, he sees beyond what any other orthodontist sees; and is absolutely above and beyond good at what he does.. I don't think there's anyone's smile he can't make perfect. I would never go anywhere else.

Avoid. 2 of the fillings they gave me fall out and they didn't offer any discount to get those…read moreredone so I had to pay for them twice. Dentist did make me feel bad about my teeth, even though I brush and floss 3x/day he made me cry on a couple occasions. Update: another filling fell out and I needed to pay another place for a root canal.

I am leaving this review only because it seems like maybe there is someone here who responds and it…read moreis a last resort to try to get in touch with this practice, as I have had a MASSIVE headache this week trying to get in touch with anyone through email or phone. Gentle Dental, please take notice and fix your communication practices! Although I stopped being a patient at this practice about 6 months ago, I started receiving emails of an ortho consult I previously scheduled a little over a week ago. [Side note: the reason I had to make this ortho consult is because on my first ortho consult, they didn't use my insurance information I had on file, so I couldn't get an estimate through my insurer (even though the office clearly had my insurance for the cleanings). No idea why this was missed on their end, but for some reason the only solution offered was for me to take more time out of my schedule and schedule a second ortho appointment due to their mistake to get an accurate estimate.] The ortho consult emails looked like spam as they had no confirm/cancel information, so I initially ignored them. As I continued to get emails (still with no clear ability to confirm/cancel), I decided to call to confirm. Below is the saga that ensued: 1. On the first call to Gentle Dental Brighton I had to hang up to get to a meeting after being put on hold for 5 mins. 2. I called back later but got voicemail, so I left a message to please cancel the appt. This should have been sufficient. 3. I also tried to email another address I had on file for Gentle Dental with a request to cancel for good measure and asked for confirmation, but got no reply. 4. The following day I got a message from a new number reminding me of the appointment. Frustrating, but I tried to call the number noted in the message (which was different than the number that called me) to double confirm. Unfortunately, the number they left in the message was for different Gentle Dental office (in JP) than where my appt was scheduled, so they couldn't help. 5. I then called the Brighton Gentle Dental again, but their voicemail box was full and I couldn't leave any more messages! This was starting to get really upsetting. 6. I then called the original number back, which was for a Gentle Dental in another state (NH?!), who also said they couldn't help. I shared that I was really struggling to get in touch to cancel this appt and they advised replying to the emails. 7. I did get another email message from the strange looking email, so I tried to reply cancel, but I got a bounceback! This was getting ridiculous. 8. I tried again calling Gentle Dental (for at least the 4th time) and finally got a person who seemed nice and said they'd cancel my appointment and remove me from their records. The end of the saga, I naively hoped! Today, the day of the appointment, I get another text message confirming my appointment, with no ability to cancel. I thought maybe it takes some time to remove me from the system. I did unsubscribe again to the text message. I then got a voicemail from Gentle Dental saying that I missed my appointment!! 9. I left another voicemail saying that I had tried to cancel and to please remove me from their records. I sincerely hope this is the end, but who knows. It's been a few days since I wrote this review, and am now adding: 10. The day after the appointment, I got an email asking me to fill out a survey about my experience, which I did--pointing them to this yelp review. 11. The same day I got an email my appointment that I missed and asking me to reschedule. I got the same email days later. How can I get removed from this listserv? Updated a week after writing this review: 12. Today I got an email survey and a text survey asking me about my experience, even though I had already opted out of text notifications (this survey came from a different number) and had asked to be removed many times now. This may be the most disorganized practice I've ever seen. I am so frustrated that this much effort was spent to cancel an appointment, and it was STILL not cancelled. Please fix this, Gentle Dental! Separately from this, I did have some concern that I was getting asked to change fillings and had cavities too frequently, because even though I always went every 6 months religiously, one year I had to have something like 6 fillings all of a sudden. On my last visit, I was flagged to have another filling replaced, but when I saw my new dentist (6 months later) they said it was fine? On the plus side, I will say that my dental hygienists were always been incredibly nice, and Dr. Meyer was as well.

The good: The care I received was fantastic. The dentist and hygienist was wonderful…read more The bad: The office staff however was horrible. I had a cleaning and exam scheduled yesterday, was informed during my xrays that there was no hygienist available for my cleaning until the afternoon, which confused me. I ended up needing a filling so I booked a cleaning and filling for this morning. Checked in as usual, got my cleaning was brought into the doctors chair. The doctor was about to come in and numb me when the front desk person stopped the dental assistant from setting up and make me pay for my filling. I signed an agreement the day before agreeing to the estimated payment. I was frustrated paid and got my filling and requested to speak to the manager after. The manager Ashlyn was less than professional. I told her about my frustration with yesterday and now today getting taken out of the chair to pay for a filling that I was already set up to get sitting in the chair. Then I told her I was frustrated that I booked an exam and cleaning online and wasn't informed until during my appointment yesterday that I wouldn't be able to get my cleaning. She told me since I made the appointment online it only shows up on the doctor schedule and I should have called to confirm the hygienist availability for the cleaning. I received text and emails confirming both my cleaning AND exam for weeks prior. I asked how to avoid this for future appointments and she told me I need to call to confirm hygienist availability... because thy have a hygienist on maternity leave. I don't know why myself as the client should have to call to confirm they have a hygienist available for an appointment I already received confirmation for. I then tried to book my next cleaning and she continued to argue with me including as I'm walking out the door cause I had to leave I was so frustrated with the interaction. Make sure you CALL to book your appointments and clarify they actually have staff available for the service you're booking for

I have gone to this office a few times and the doctors & staff were really on top of things! I…read moreliked the place and the care I received. My whole family has been regular patients in this place. Recently, we received a very rude reminder about dental cleaning and a threatening message that if we don't schedule our last cleaning for the fiscal year, our account will be deactivated! What is that supposed to mean? I don't understand what kind of business this place is running if they think these kind of messages are going to bring more clients?! Quite the opposite! It is unheard of hygiene appointments to be required so patients can keep their account active! Usually, dental facilities and private offices send friendly reminders for the patients to take advantage of a covered by insurance dental cleaning since there are only 2 per year. The manager needs to really apologize to all patients who received this kind of unpleasant email or text message as this is really unprofessional and totally unacceptable! After all, there are at least 30 other dental offices in the areas near by Newton Corner, Watertown, Brighton and Waltham. This kind of treatment of the patients would completely drive them away! Unbelievable!!!

The dentists here are fantastic. I have a complicated health condition and they were on top of…read morecurrent treatment, protocals and care. They're gentle when they need to be and compassionate. I so appreciate their excellent care.

I visited Arsenal Modern Dentistry for the first time yesterday. The office was impressively clean,…read moreand the receptionist, in her pink sweater, was friendly. I was called in immediately and met dentist Brock Riedel(very nice guy). I had to take a pano and various X-rays and during that process I noticed one dental assistant was training another, but the training seemed a bit tense. I wish they had done this during their downtime for a more enjoyable experience. To summarize, Brock's cleaning was thorough and gentle, and I appreciated the unique touch of discussing the payment plan privately in the room for transparency. Despite the training situation, I'll be back for my 6-month cleaning, hoping for a smoother experience with the dental assistants

Arsenal Modern Dentistry is far and away the absolute best dental office in the region. They treat…read morepatients like family..understanding that dental experiences have not always been good. The office is spotless, the equipment almost futuristic. Above all, the kindness, the expertise, the knowledge of their craft and the care they give to all is just above and beyond. I am blessed to have this dentist and his team taking care of my teeth. In my long life, I have never found better. Do yourself a big favor. Just try them.

My family and I have been coming here for years since my childhood, and we couldn't be happier. The…read morestaff is friendly, professional, and always makes us feel comfortable. Dr. Hunter is gentle, knowledgeable, thorough, and he takes the time to explain everything along the way. I truly trust his practice my with my dental care -- highly recommend!

I came here on a recommendation from a friend that also has problematic teeth. As someone who's…read morereached the stage where the childhood dental work is all cracking and falling out, I needed someone I could trust. I've seen two different hygienists, and let's be honest, they are one of the biggest reasons to choose a dentist office. You see the hygienists the most and they are the difference between a sore mouth, a gross facial, and a pleasant experience. I liked both the hygienists and found them friendly, gentle, and left me feeling clean.

I am so thoroughly impressed by Dr. Van and his team. My son had a horrible accident with his two…read morefront (adult) teeth this weekend (fractured close to the gum line). Dr. Van was so unbelievably accommodating and put me and my 10 year-old son at ease during a very traumatic time. My twin boys have been seeing Dr. Van for many years now and our experience has always been amazing - everything from regular cleanings to needing teeth pulled and orthodontic recommendations, to our current situation. I cannot say enough good things - I wish I could give 100 stars.

zero stars - minus*…read more Buyer Beware -- Extremely Unprofessional and Unethical Experience This is a buyer beware review. We had an incredibly disappointing and frustrating experience at this practice. The physician remained largely inaccessible, hiding behind office staff until the very end of the process. Overall, our experience was riddled with incompetence, unprofessionalism, unethical behavior, and deception. My daughter had braces placed here and remained under their care for about 5-6 months before we moved out of the area. Below is a summary of the major issues we encountered -- both during treatment and while transferring to a new orthodontist. 1. Constantly Broken Brackets Almost every visit involved repairing broken brackets -- something we never experienced with our two older children who completed orthodontic treatment elsewhere. The staff repeatedly blamed my daughter, claiming she was eating "hard foods," even when the bracket broke after biting into something as soft as a French fry. Having to return after nearly every routine appointment for broken brackets is highly unusual and concerning. 2. Obstacles in Transferring Records When we requested treatment records after moving, we were told we had to come in person to sign a release -- despite living over 60 miles away. This is not compliant with HIPAA, which requires practices to release records upon a patient's written request without unnecessary barriers. The delay in transferring records to our new orthodontist caused a significant treatment gap, leaving my daughter with broken brackets for an extended period. It took multiple follow-up calls before anything was finally sent. This behavior was both unethical and unprofessional. 3. Extremely Limited Orthodontist Availability The orthodontist was only available Tuesday through Thursday with limited hours. Emergencies or urgent concerns outside those times were left unaddressed. For a medical practice handling active orthodontic cases, this lack of accessibility is unacceptable. 4. Dishonest and Inconsistent Refund Process When we moved, we were told we'd receive only 50% of what we paid -- despite my daughter having completed only 5-6 months out of a 30-month treatment plan. Even their office manager, Daniela, admitted that the fair and standard approach would be a prorated refund of about 80%, but could not justify why the office offered only 50%. They also tried to change the documented treatment time from 30 months to 24 months, reducing our rightful refund. Additionally, although we paid $6,100 out of pocket, the practice also billed our insurance, which wasn't factored into the refund discussion. The entire situation was handled with dishonesty and questionable ethics. 5. Unprofessional Conduct by the Physician After weeks of back-and-forth with staff, the physician finally joined a call -- only to speak in a rude and unprofessional manner. By that point, I had dealt with their team nearly ten times and had lost confidence in the integrity of the practice. Given the repeated mismanagement and lack of accountability, I requested a full refund, which I have yet to receive. Final Thoughts This practice appears to care more about money than patients. Our experience reflects a lack of professionalism, poor patient care standards, and questionable ethics. I would strongly advise families to look elsewhere for orthodontic care.