I can't say enough good things about this shop. The owner is extremely kind, knowledgeable, and…read morealways willing to help without rushing you. He's very generous and truly cares about his customers. There's a great variety of items, and I never leave disappointed. This is hands down my go-to smoke shop and the only one I've gone to. He has high quality products and they are 100% authentic!

Bought a Flum Mellow from here and it was defective right out of the box. It tasted burnt like…read morecigarettes from the first hit and had little to no vapor or effect. I called right after and was told that once it leaves the store, it's the customer's fault--which doesn't make sense for a product that was clearly faulty from the start. When I asked about checking devices in-store, the response I got was dismissive and unhelpful. Customers shouldn't be expected to "test" a brand-new product just to avoid being stuck with something defective. Disappointed in both the product quality and the customer service. I wouldn't recommend buying disposables here.

An excellent shop! For anything and everything related to tobacco--whether it's cigars, pipes, or…read moreroll-your-owns--this is the place to go. Honestly, I've never in my life encountered such an attitude toward customers! They don't just try to push products on you; they take the time to help you make the right selection and provide detailed information. A good selection. The salesperson explains everything about the assortment perfectly. An excellent shop with a proper humidor room! The cigars are always in perfect condition--never dried out. There is a wide selection of both Cuban and non-Cuban brands, offering everything from classics to interesting new releases. The staff is extremely knowledgeable about the inventory. I definitely recommend it!

Great selection of cigars fair prices…read more Mo was very helpful! They also offer a variety of tobacco products

SECOND TIME THIS PLACE HAS RIPPED ME OFF…read more They sold me faulty merchandise then refused to replace it. This has happened twice now. Once a few years ago and again recently. I'm both cases I purchased the item. Went to my car directly in front of store. Tried my merchandise and discovered it was faulty then walked right back in. Literally less then a minute later. Both times they refused to replace the item. The woman working behind the counter was absolutely no help at all. She called the owner and told him about the situation and he told her not to replace it. I shouldn't have to go to a smoke shop just to have them blatantly rob me. If you're going here for anything except cigarettes I highly suggest shipping someplace else. The first time they did this I lost 40 dollars. This time they stole 65 dollars. My only option now is to deny the charge on my debit card and follow through. Unfortunately I couldn't even get a receipt. I asked for one after I came back in store and the clerk just said to late for that. Please protect yourself and shop someplace more reliable.

I went in looking for tobacco and a pipe. Honestly, CVS has a better selection of both…read more What I saw was mostly glass pipes and vape stuff.

This place deserves at least a 6 star review. After running around town looking for a particular…read morepart for a cape, they didn't have it (nor did anyone else in town), but who I assume is the owner got me all set up. This is by far the most professional, well stocked, and easy to deal with shop in Santa Cruz. Folks should take lessons from this dude on how to run a business. This is the only head shop I will go to in Santa Cruz. Thank you for reminding me that customer service does still exist.

I frequent smoke shops ALL OVER THE BAY AREA from Frisco to Monterey to Oakland to Napa to San…read moreJose. This smoke shop, by far, IS MY ABSOLUTE FAVORITE ONE IN THE ENTIRE WORLD!!! Their prices are awesome. The quality of everything is amazing. Their variety in everything is endless. But the customer service of the shop owner is beyond priceless. And he makes sure that the impeccable customer service is absorbed and trickles down to every single employee he hires. The employees have ALWAYS impressed me at this shop making it a breath of fresh air coming here no matter who is behind the counter. And if by some crazy reason they dont have whatever you are looking for, they will go out of their way to get whatever you want in stock very soon. Star Zone gets my vote UNDOUBTEDLY for the "World's Best Smoke Shop Ever In All The Land"!!!!! Love you guys!!!!

Brenda was amazing! Super helpful and just so nice to us shopping ! 10/10 will be coming back!read more

PipeLine carries an amazing selection of locally crafted glass pieces at great prices. Quality you…read moredont see often in other smoke shops filled with mass produced crap from overseas. Do yourself a favor and pick up your next piece here for something truly awesome that you will love. The staff is super friendly and never made me feel like I didn't belong. Go see Uriah or any other team member for quality service! Never going anywhere else again for glass. Share something beautiful with your friends.

Bought an excellent pipe there. Still using it months later. 85 characters? I said what I wanted…read moreto say in 55! The rest is just filler so I could post my review. Yelp has some stupid policies!

It's not even a smoke shop or nicotine shop anymore. Not…read moresure what happened.. Either the license was lost or something else... But no nicotine products are sold here anymore.

An excellent selection--the cigars are stored properly. The shop owner is a truly passionate…read moreindividual who genuinely loves his craft. We had a pleasant chat, received expert advice, and left with the very best impressions. We wish you continued success and prosperity! For three years now, I have purchased my cigars and cigarillos exclusively from this shop. The products are consistently of excellent quality, and the prices are as low as they get. If you are an experienced connoisseur of flavorful, aromatic--and, most importantly, natural--tobacco, then this is the place for you. If you are just starting out, they will be happy to assist you with your selection. Experiment to find your own personal taste--the variety here is extensive. It's a shame that reviews are limited to just five stars; oh well--I'll add a sixth one myself!

In my 40 years of cigar lifestyle and etiquette in customer service, this shop lacks neither. I…read morehave been to this shop over the course of 5 years and my recent and last purchase will end due to a small in stature and intellect hipster man boy who doesn't know the first thing about customer service and was extremely rude. I now work in the cigar industry and can tell you as a cigar lounge manager I would not give this shop the time of day until they clean up their act. Or find a new store clerk. Preferably one with manners and knowledge of cigars and customer service! Avoid at all costs.

I see bad reviews here. I've been here a couple of times and the owner or staff was friendly, and…read morethe prices were good. Didn't have any issues.

Holy crap!! I spoke with the owner to ask him what to do about a missformed glass pipe. The mouth…read morehole was made way too small to clean. This was discovered after some use. It had only been two days since the purchase. The owner said to bring it down to his store and he'd look at it. I said it was used for 2 days. I said I couldn't clean it properly. He said he couldnt resell it. Did I hear him right? He knew it was used and encouraged me to bring it down. It sounded like he was intending to help me. I took my little pipe to the store, and walked in and did the formal greeting. I explained that I was the one who called. He acknowledged our conversation. I showed him the pipe where it was made improperly, he said it was up to me to pick the right one. WTH? Are you kidding me? Why have me come in with a badly manufactured product, slightly used, if you had no intentions of helping me. His business didn't catch the flaw and now it's on me to take the "hit". I asked him, point blank, how are you going to resolve this? He said it's your fault. We're talking 20 bucks. He sells 2 for 30 bucks. If you do the math.....what did he have to lose, except my loyalty and being a regular customer. For less than $10 he has no care in the world. I did mention that he is not supposed to resell pipes brought back, since we have covid. He shut up real quick. Buyers Beware. This guy has zero customer service. I've always known, a company is only as good as their customer service. If they have no support for a customer, then it's got to be money first. I do not recommend this business on many levels. He now has gone in the opposite direction since I last left a review for this store. I would drive many more miles to find a reputable company that has customer service and that will assist a customer when a problem should arise. Convenience is no longer a condition of patronizing this discount store. So, save your gas and find another source for your smoking needs. I threw a $20.00 lesson in the garbage. Damn, the turnout could've been so much better. I need a smoke!

Great experience, he had what I needed then I left. Yes the old guy running the store rushed me and…read morewas brash in helping me find my vape juice and coils. Oh well he had what I needed.

A quick stop for a replacement bowl. The grumpy owner was no help, ignored me, left in the middle…read moreof me asking a question... I guess the vape brats are royalty here and deserve his immediate attention, as he would constantly jump to them as a new customer came into the store. I was here for less than 5 minutes. Seems like even a minute or two is the least this dude could've spared to help me out and help me make a purchase even faster. It's not like I can reach behind the glass to help myself to a replacement bowl. Sheesh. I would only return here out of convenience and desperation.

Rate is the man Santa Cruz locc you aren't from the 831 if you don't know the owners name off hand…read more This shop has been around for over 20 years selling local products from local glass blowers. The owner will even repair your broken piece! They don't make em like iries now a days

I had such a good experience here today!…read more The man with the awesome hair and cool glasses is very knowledgeable about all things Vape. He really taught me a lot today. Completely unexpected, and I'm thankful :D