An excellent selection--the cigars are stored properly. The shop owner is a truly passionate individual who genuinely loves his craft. We had a pleasant chat, received expert advice, and left with the very best impressions. We wish you continued success and prosperity! For three years now, I have purchased my cigars and cigarillos exclusively from this shop. The products are consistently of excellent quality, and the prices are as low as they get. If you are an experienced connoisseur of flavorful, aromatic--and, most importantly, natural--tobacco, then this is the place for you. If you are just starting out, they will be happy to assist you with your selection. Experiment to find your own personal taste--the variety here is extensive. It's a shame that reviews are limited to just five stars; oh well--I'll add a sixth one myself! read more

In my 40 years of cigar lifestyle and etiquette in customer service, this shop lacks neither. I have been to this shop over the course of 5 years and my recent and last purchase will end due to a small in stature and intellect hipster man boy who doesn't know the first thing about customer service and was extremely rude. I now work in the cigar industry and can tell you as a cigar lounge manager I would not give this shop the time of day until they clean up their act. Or find a new store clerk. Preferably one with manners and knowledge of cigars and customer service! Avoid at all costs. read more

Update: Just got off the phone with Saba, the owner. He seems determined to make things right. I will be meeting him at the shop shortly. I will be sure update my review afterwards. Update 2: Saba was honest and very helpful. He was able to make things right and gave me a different brand with a better reputation and a bonus for my trouble. I'm still going to leave a star off because the employee I spoke with on the phone was rude. When I told him that my only options if he was refusing a refund or replacement would be to submit a chargeback and a customer complaint, he went as far as saying I would be banned from the store. I would recommend Cigar Palace. Just know that the employees have limited power to offer refunds or replacements. If you have a problem, ask to speak with Saba. He will take care of you. I would not, however, recommend buying vapes from EB Design. I'm not sure whether the product I purchased was counterfeit or was just lacking nicotine, but even given the best case scenario that it was indeed a genuine product, the fact that there was little or no nicotine in a nicotine vape speaks to extremely poor quality control. Thank you Saba for your excellent customer service! Original Review: They sell counterfeit vapes and don't seem to care to make it right. I bought a two BC5000 vapes from Cigar Palace about a month apart. The first one performed exactly as expected. However, I noticed right away that the second one seemed to have little or no nicotine. I am a casual user, so I can always feel the effects of a vape within 2-5 puffs. After 20 puffs, I felt nothing. Suspecting a fake, I did some research and it appears I was sold a counterfeit vape. As you can see in the pictures I provided, the fake has poor quality printing, is a different color and is slightly taller than the genuine vape. I called and gave them an opportunity to make it right and the best I got was that they could sell me a different brand. A refund or exchange was out of the question. So, I would not recommend buying anything from here. read more

Cigar Palace - Real vs. Fake EBDESIGN BC5000 - Tobacco Shops Near Me - Soquel, California

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Don't go here for anything. My husband bought a scale. He tried it at home and it didn't work. He brought it right back to show the store owner that the scale didn't work. The owner tried it himself and verified that it didn't work. My husband asked for another or a different scale to replace the one he just bought. The owner refused, saying he had a No Returns/No Exchanges policy. My brother-in-law finally saw a small notice at the bottom of the showcase, partially folded over, that stated the policy. But that would be for an item that worked, not a defective item. The owner said that he would give my husband $5.00 off another scale. My husband had just paid $20.00 for the defective scale. This guy is a crook. read more

This place deserves better then it's three star average. Looking through the reviews, all the low ones are griping about customer service. It's a cigar store people. You can't go in there expecting fake cheer. What they've got that no other joint in town has is a kick-ass, walk in humidor that is very well stocked with cigar bands you will not find anywhere else in this county. (Except maybe Bay Bryar, but I can't even find her anymore, so I dunno) There's something for everyone in there, from your low budget Cuban Round stinkers to the upper echelon Pardon anniversary series, Oliva, My Father, and so much more. It is very rare that you'll find a dry stick in there. The worst I've ever found is a cracked cigar, likely caused by a shopper who dropped it and put it back in the box. Prices are as good as they are anywhere else. They're not overpriced, in fact, their prices on premium sticks are usually better than any other shop in town. I can't speak for their prices on cigarettes, ODB stuff, crack pipes, lava lamps or other deadhead trinkets because I go there for who they are. They are the Cigar Palace, and I'll bet staff gets grumpy dealing with customers who aren't there for the cigars. read more

I recently stopped in to pickup cigarettes for my wife today for the first time in years. We had lived on 34th Avenue and East Cliff years ago, and I had used the store frequently but we moved away. I had reason to be in the area for other business and decided to stop. It was great to see that nothing had changed and customer service was great. What did surprise me was that the prices were much lower than I had been paying elsewhere for the each same cigarettes, plus free lighters with two cartons. I will make Cigar Palace my go to store now. ejrossi@ceoexpress.com read more

Great store, very nice and helpful! As for the gentleman with long hair , good job. Your very knowledgeable and honest. Your customer services is the reason I will choose to make this store my go to! Thanks! Kyle Watts. read more

Has a great selection of cigars. Prices very from inexpensive to high priced. Can find what fits your budget.

Great place for lighters and supplies for your smoking needs! Great hours and service.

Spoke too soon about the great experience on my first visit to Cigar Palace. Apparently on your first visit they will treat you great to get your business. My 4 subsequent trips and purchases were a bust!! Items with instruction book missing. "come down, we will get you one. Oh, gee, sold out can't help." New vape batteries that would not hold a charge for 5 minutes. "yes, some issues". so you knew, sold it to me anyway and then offer no replacement. Cartridge magnets? Will order. didn't come in probably never get them. Buy a new type w/o batteries!!!! I have 4 they sold me, not great quality afterall, and they want to sell me #5? Already threw away over $100!!!! That place was like a different store for 4 consecutive purchases after first. Next time I will wait to see repeat experiences before ignorantly posting a fabulous review for one transaction!! read more

The owner spoke with me about an issue regarding one of his employees and told me all was resolved, but the next time I go i'm being denied service despite the owner giving me his word that all was good and I can come in anytime for anything I want. I've been nothing but respectful but this certain employee wants to hold a grudge and the owner goes back on his word backing it. StarZone Smoke Shop on Seabright is way better, service wise and price wise. read more

The best smoke shop in town! They have huge inventory, I find whatever I need every time I go there with getting the best service specially from the owner I believe he's name is Saba! Highly recommend it if you looking to buy high quality of cigars or tobacco products. Thank you cigar palace . read more

I recommend the tall guy! Keep him Cool guys working here Awesome deals Cheapest prices in town read more

Went inside and bought a torch and some butaine. I was paying for mystuff and the guy asked me if i wanted a reciept while he was bagging my items. Then he looked up at me and asked me what i was still waiting for rudely. I was like i just purchased the stuff so that is what i am waiting for my stuff! Dont like the new cashier bring back the old one!! He was much more attentive and actually spoke well and wasnt rude asking me what i was still waiting for while he bagged my shit read more

Y'all gotta check this place out! Great prices, very clean store. The employees are very welcoming when entering and they always greet with a smile the boss is also super sweet! I give this place 5 stars. Come check it out you won't be disappointed I promise. read more

Cigar Palace is my number one shop. Great products (cigar selection) and reasonably priced. I've been coming here for the past year, and I'm extremely satisfied with the service. Emil is very knowledgeable and efficient. He provided me with excellent customer service and listened carefully to my needs. Will be coming back for more and more! read more

Ok, this place is severely underrated, being that the Central Coast does not have a decent cigar shop, let alone a walk-in humidor from as far as Santa Barbara to San Francisco. I had almost lost faith in NorCal's ability to cater to cigar smokers. Being from OC l, I'm spoiled with a wide variety of cigar shops and a prevalent cigar scene. I guess everyone is too busy smoking other stuff to care about cigars ;) So this place gets five stars for actually having a good selection of non-defective cigars and being open past a child's bedtime! I went to another shop in SLO and it was TERRIBLE! I stocked up on three more sticks here to prepare me for the rest of my vacation! read more

This place is new, and I've been in there a few times for cigars or pipe tobacco. The walk-in humidor is nice and big and the selection is fine (though it seems a bit sparse for so large a humidor). The guy who runs the place is friendly and knowledgeable. He carries only a very limited selection of pipe tobacco, all of which is pre-packaged from another location (i.e., not especially fresh). The price was reasonable however, and what I got was more to my taste than what I've found at the Bay Briar Shoppe nearby. At this point it's still worth the drive over to San Jose for pipe tobacco. He has a small selection of cigar and tobacco pipe paraphernalia, all of which seemed a little high-end....which maybe suits the gift-buyers and the boys hoping to look like men at their bachelor parties, but is not likely to help the owner build up a regular clientele of cigar and pipe-tobacco enthusiasts. I think I also saw that the back of the shop is loaded up with bongs and the like. It's relatively easy to ignore that part of the shop if you're there for tobacco, but it seems this place may not be able to resist the pothead juvenalia juggernaut that has overcome most smoke shops in the past 40 years. read more

The best place to get your cigars in Santa Cruz. Very friendly place. Always stocked and can always find what you need.

Love this place! Super friendly and well stocked, good prices for CBD. Don't waste your money buying the same stuff from the dispensaries around d here... read more

Refused to take my quarters as payment because they werent in rolls! He didnt want to waste his "time" counting them. It's not like I was paying with pennies... will never go back here. read more

Decent selection of cigars for a general purpose smoke shop. I bought an Acid Kubo Kubo Maduro, and although the flavor was good, it did not burn properly, which may have been due to poor storage as I smoked it the same day I bought it. The prices are dirt cheap and the guy was cordial, so I can't really complain there. Come here if you are in the area and need to pick up something quick. read more

They have this really attractive young lady who is always very very helpful and efficient. i don't know her name but she is very smart. They have a great selection of smoke items i need for both tobacco and medicine. I say great service and selection that does it for me. Finally the late hours are a real bonus. read more

This is the store that I go to if nothing else is available. The girls who work there are always really nice and quick, but the men who work there haven't been the the friendliest, especially with the tall young guy with glasses. The prices are the highest in town, which I why I rarely go there. read more

One star is too much. They have a sign taped at the register that says fifty cent charge for using debit card on tobacco products. Luckily I asked anyway if I could use my card to buy incense without getting charged the fifty cents. The man said no. I pointed at the sign and he said it didn't matter. I told him it's false advertising and illegal because they're charging people the fee without them knowing. When I told the owner that it's illegal, he said, "That's fine". Oh is it? I wonder if the authorities would think so... read more

Great service! These guys have everything and always will give you a good deal, specially if you always buy from there and even The cigarette prices are so cheap! read more

I came to buy some cigars as a gift for my grand pa! They helped me to get the best cigar with so good deal! Omg! They have a huge cigar room, smells so good in there! You guys should try it! read more

The service is amazing!!! They helped me find the perfect piece for my friends 21st birthday!!!

come to get redbulls coldest frige so refreshing and chrapest smokes around freindly and fast and great service ive been gling to this store regularly for almost 8 plus years i highly recommend and awsome selection of glass pipes bongs etc and amazing cigar selection must check out if u havent gone read more

I went here to buy a vape pen. I left spending about $65 which I thought was a good deal until I found out that the vape pen I bought is sold for about $20 everywhere else. When I went back an hour later with the vape pen still completely sealed and untouched, they told me there were no refunds. I understand that that's a common policy in head shops, but they had zero signs posted with their return policy. THEN, the guy who sold me the pen tells me it's my fault that I didn't know about the price before. I told him I didn't expect to get ripped off by $40 or for them to mark up their products 3 times the amount of what they should be. I left pissed off and more bummed about my new vape pen than excited. If you feel like being completely ripped off and then treated like shit, this smoke shop is the place for you. read more

Cigar palace on 41st is so much better than the mission store. They go out of their way to stock extra of an item that I buy in bulk regularly. I live right by the mission store but they aren't nearly as friendly or willing to work around how I purchase. Top tier service from this place. Can't recommend it highly enough. read more

nice selection but workers were incredibly rude. didn't even stay for 3 minutes to look at everything because they were unpleasant with us.

Horrible asshole dude working there. Bought a $10cigar, it was terrible, (the first one was great, same brand). Called the shop, the guy said that he wouldn't refund money, but he would exchange it, good! Went there, to do so and he would not even exchange it. Myself, nor any of my family will never give them another dime. read more

The best in town always stuff on sale if not they will give you a good deal if you been nice to then

Best place ever! They have everything and always smile and gives a good deals and discounts!

My favorite place to go for literally EVERYTHING. They moved the store around which looks really nice and they keep getting more and more inventory that appeases all crowds. Would definitely recommend for quick, friendly, efficient service and the cheapest prices BY far in town. read more

The guy that works behind the counter has no idea about customer service. My husband and I walk in while the worker was helping someone but he never said one moment, I'll be right with you or anything. So my husband helped himself into the cigar room and the worker told him "you need to close that door". The entire time the guy watched my husband like a hawk but never assisted him. After a few moments my husband asked the worker what would he recommend as a good cigar? The guy simply replied "all of them". At that point another customer came in and persisted to help my husband. The customer even joked with the worker that he just did his job and helped sell cigars; to which the guy never cracked a smile. It was a really terrible experience and wouldn't recommend if you don't already know what you want! read more

Went here a few times to buy some dip and some smokes. Every time they overcharged me. The receipt they give you doesn't give you a break down. When it doubt add it up yourself on your phone calculator. I will probably never go back. Kind of shady. read more

Excellent, welcoming, and absolutely wonderful customer service! Very good selection of all products, best prices in town!! I've been to my fair share of head shops in santa cruz, most of them are very unwelcoming and a bit uncomfortable to be in. The people don't talk to you and they don't really care about customer satisfaction.. more just money. But i suppose in this economy who doesnt! Cigar palace just has a very friendly type of vibe, but yet they keep it professional. Keep up the excellent work guys! read more

Do not shop here! I had a problem with a vapor pen that my wife purchased there, it was less than a week old. The Woman at the counter was rude, unfriendly, and non- helpful. They would not accept a return even though i offered to purchase a higher priced product and I had the original receipt. Worse....were not first time customers, having visited several times over the last 2 years to purchase cigars for my Father. $$$. After this last visit and horrible customer service we will never shop here again. Complete A-holes. read more