I called and I got a good sense that the other person on the line helping me stepping into my shoes…read moreand getting, "the sense", of what I was looking for. The person helped me and then followed up with a call like he said he would and just what I needed. Tx

I stopped here on my way out of town after a visit. I actually walked out of a shop right before…read morecoming here due to customer service. I'm glad I did. This shop was absolutely solid. The dude running the store when I walked in was on top of everything. Welcoming, knowledgeable, and honest about products, just a solid dude. Not my first time in that area, when I'm back I know where to stop.

Rate is the man Santa Cruz locc you aren't from the 831 if you don't know the owners name off hand…read more This shop has been around for over 20 years selling local products from local glass blowers. The owner will even repair your broken piece! They don't make em like iries now a days

I had such a good experience here today!…read more The man with the awesome hair and cool glasses is very knowledgeable about all things Vape. He really taught me a lot today. Completely unexpected, and I'm thankful :D

Bought an excellent pipe there. Still using it months later. 85 characters? I said what I wanted…read moreto say in 55! The rest is just filler so I could post my review. Yelp has some stupid policies!

It's not even a smoke shop or nicotine shop anymore. Not…read moresure what happened.. Either the license was lost or something else... But no nicotine products are sold here anymore.

I frequent smoke shops ALL OVER THE BAY AREA from Frisco to Monterey to Oakland to Napa to San…read moreJose. This smoke shop, by far, IS MY ABSOLUTE FAVORITE ONE IN THE ENTIRE WORLD!!! Their prices are awesome. The quality of everything is amazing. Their variety in everything is endless. But the customer service of the shop owner is beyond priceless. And he makes sure that the impeccable customer service is absorbed and trickles down to every single employee he hires. The employees have ALWAYS impressed me at this shop making it a breath of fresh air coming here no matter who is behind the counter. And if by some crazy reason they dont have whatever you are looking for, they will go out of their way to get whatever you want in stock very soon. Star Zone gets my vote UNDOUBTEDLY for the "World's Best Smoke Shop Ever In All The Land"!!!!! Love you guys!!!!

I just found this shop not long ago. They have all kinds of great merchandise at the front of the…read moreshop and a huge back section of beautiful glass smoking devices. Both times I've been there the workers behind the desk were super helpful, and pleasant and were extremely grateful to have local support. I live in Scotts Valley and I don't receive that sort of warm welcome at my local shop, so it's worth the drive to Santa Cruz to be appreciated and feel good about my purchase.

great service! but the smoke was nasty I went through a nug and be careful with what you put in the…read moregrinder no smoke bugs

i went i. to purchase a vaping charger. Was not told you need a certain cord to use the charger…read more Went back with an hour to get the right charger. Was told rudely that all sales are final. The gal told me "we don't need your business.". The sales person was the blond gal. I will not be back and do not recommend this business.

Amazing shop, owner has great knowledge on products, good prices and great variety of items as…read morewell. The store is always super clean as well and I can always find what I need when I go there. Fantastic place to shop locally !!

Bought a Flum Mellow from here and it was defective right out of the box. It tasted burnt like…read morecigarettes from the first hit and had little to no vapor or effect. I called right after and was told that once it leaves the store, it's the customer's fault--which doesn't make sense for a product that was clearly faulty from the start. When I asked about checking devices in-store, the response I got was dismissive and unhelpful. Customers shouldn't be expected to "test" a brand-new product just to avoid being stuck with something defective. Disappointed in both the product quality and the customer service. I wouldn't recommend buying disposables here.

The store in Aptos sold me a half gram stiiizy cartridge for the full gram price. When I alerted…read morethem to their mistake, they just looked at me like I was stupid, and then forced me to buy an additional 1 g vape cart, the half gram one would not fit my battery. Then they said they were going to give me a discount, and then at checkout said that they were not able to give me a discount. So basically I had to buy three carts just to get2. Whatever happened to the customer comes first? They seemed more concerned about their stock count being correct then making sure the customer was happy.

I came here with my son. It was just us in there so we were helped right away. They answered all…read moreour questions, everyone was nice. We were surprised to learn that this store is independent from the store of the same name in Seaside so they don't honor the same promotions or deals. Disappointing...

Anytime you're in the neighborhood you have to visit! Every single staff member is an absolute joy…read more They're knowledgeable, friendly, and professional!! I moved to Dogpatch about a year ago and I will NOT go anywhere else Not only do they have an amazing team and a nice selection, they have such great prices in a world where prices just keep going up. They definitely take care of you! 5 stars every. single. time.

Great experience! Greg and the security guard ( did not get his name ): ) were both so friendly and…read morewelcoming! Decent selection of products and very nicely displayed. Overall would recommend! Will be returning

Sharon and Ron are so friendly! They set me up with my pipe smoking supplies and excellent tobacco…read more We were chatting and they invited me to sit with them and shoot the breeze. That's my shoppe now. I highly recommend.

I'm a pipe smoker and occasional cigar smoker. I have been in this place a few times now. As you…read morewill see this place does not stir an eloquent review from me, but I can provide some facts. The place is a bit small and cluttered, it makes no effort to exude elegance (the way that many tobacconists who focus on pipe tobacco and cigars do). It seems that they have very good prices on tobacco pipes, though I didn't examine the brands. They also sell reconditioned pipes, which I thought was handy. I bought a couple in order to experiment with how I like different shapes. The cigar selection is relatively small but seems fine (as I said, I'm not a huge cigar smoker), and I like the walk-in humidor. For whatever reason I found all of their pipe tobacco blends to be a bit on the sweet side for my taste, but if you like flavored tobaccos this place will probably serve you well. Lots of cherry and vanilla and all-around fruity smelling blends. I wasn't totally crazy about what I brought home but it seemed fresh. Two things I didn't like so much. One is that the overall location is a little too low-rent. To lock up my bike I have had to kick garbage away from the rack and there's altogether too much abandoned furniture strewn around. Am I the only one who notices this? Secondly, the woman who runs the shop...she's polite enough, but not friendly or helpful. I had the feeling, every time I was in there, that she's just as soon see me make a purchase and leave than spend any time looking around or asking questions.