We have been using these guys to clean our carpets in our home for 4 years and up until recently…read morewere pretty happy with them. Last 2 times we've gotten pretty substandard service. We put up with it once but not twice: * Carpet was left filthy. Dog hair and grime left on the carpet. Lots of it. * We pay the minimum "3 room" rate ($125). Normally they make up for this by also cleaning our couch and easy chair - usually takes the guy 5 extra minutes. * Cleaning guy refused to do the couch, even though he was in and ready to leave after cleaning the one room in 15 minutes. He said, "I have other places to clean and I'm running behind" * When we showed him the dirt we were able to scoop off the carpet, he said "if you're not happy, just take it up with my manager about making it right" and took off. * We called the manager, mentioned the still-dirty carpet and the couch not getting done. He said, if you want the carpet cleaned again it's $125. * We said, we just had it cleaned today, and it's not clean. Will you make it right? He answered, if you're not happy with us, call another cleaner, and hung up. I guess, sadly, avoid these guys, they have lost their integrity.

These guys rock. We had an overflow of sewage in our basement and needed it cleaned up and…read moredisinfected. Sterling cleaners were super fast, efficient and friendly. Will highly recommend to anyone who needs this type of service.

Andre Brosseau To:…read moreRedacted Apr 26 at 11:19 AM Dear redacted We are emailing you to notify you that we are declining to provide all the estimates you have requested at this time. We are too busy to spend all that time figuring work so that you can pick and choose what you want to do etc. We have notified Contractor Connection with the same. Sincerely, Andre' Brosseau ---LoL What? You come to my house to discuss what I want to have done, take measurements and you then follow that up by declining to give me the numbers a few weeks later? Seems to me that they weren't keen on writing me an estimate that I would then compare to another estimate? Here is my response.--- redacted To: Andre Brosseau Apr 26 at 11:27 AM Andre I'm not sure I am following what you are trying to get at other than you do not want to do the work I have requested. I asked for a kitchen and 2 bathroom remodel. I'm not picking and choosing anything. That is what I was hoping to have done by your business. I'm going to assume there is a misunderstanding here but if you don't want to do it, then I can look elsewhere. ---So folks the lesson here is if you see crappy reviews about a business and decide to at least give them a chance, you may want to think twice. Previous reviewer certainly was right about the rudeness too. Oh well, bullet dodged.---

Have used them for years. Done everything from emergency work and total redo of a bathroom…read more They are very professional and always did the work as promised. Great quality and would use them again and again

We,Gale and John C, felt it was the right thing to do write this review to send our thanks for a…read moregreat job done on our tile floor project. Although this project was revisited twice due to an initial "mis-diagnosis" (with the previous Soil-away regime), Jack took ownership to rectify the basic floor foundation issue and ensure no more tiles would crack.! Jack's demolition team,under Brad, communicated clearly when they would arrive, describe their daily work, and respected our property. The work area was left so that we could resume a normal daily lifstyle. Jack was there onsite thruout the demolition cycle of the project as was the project manager, Tom. As Brad and team completed the demolition cycle, Jeff, who would be completing the base flooring, tiling and grouting was the consummate professional. He approached the project as if he were working in his on house.His attention to detail and skill to merge the new tile into the existing fabric of our existing flooring was impeccable. After the project was completed, we again had follow-up conversations to Jack to ensure that the work was completed to our satisifaction and the work area was restored to normal.

They helped make the best of a bad situation. I had flooding in my basement. My insurance company…read morerecommended them for the remediation work. They were easy to work with, had excellent communication, and got the job done quickly. Very responsive and professional.

Do not hire for mold remediation, 10/10 do NOT recommend…read more Jason and Brian talked a very big game, and they completely over promised and under delivered. We hired NEDS to fix water damage after a fridge leak. They did the work in half the time they said they would, and they did half the job. They actually created a mold problem in my house and I had to pay another company to come in and do the job right. The impact their negligence has had on our lives is substantial. Mold has to be physically removed, not just sprayed with bleach/MMR nor fogged. FYI I tried contacting the owner to right the situation instead of writing this review, but he didn't want to accept responsibility/do the right thing. Do not hire NEDS for any water damage, they are negligent.

We had the pleasure of working with Jason. We called about water damage caused by our washing…read moremachine. He came over, checked out the situation, and explained how to remedy the problem. He and and a couple of their employees fixed what needed to be done. They do a great job for a reasonable price

Highly recommend Lighthouse Restoration! I called Dustin when my basement flooded. He is extremely…read moreknowledgeable about mold and moisture and guided me through the whole process. He's thorough and reasonably priced for the great service he gives. 10/10.

From the owner: Lighthouse specializes in Water Damage Restoration & Mold Remediation resulting from flooding,…read morebroken pipes, ice dams, sewage backups, roof & basement leaks, vandalism, high humidity, poor air ventilation, poor construction. We work with insurance claims on a regular basis, but also provide the same services for residential & commercial properties that are without insurance as well. We also provide Visual Inspections, Investigations & Estimates. Locally owned & operated, with 24/7 Emergency Response Services as well. We are listed on Goolge & Facebook if you wish to inquire additional information, services, photos, etc.

One of the biggest mistakes my wife and I made when our house in the White Mountains suffered…read moremajor, sever water damage impacting all floors, appliances, walls, etc. was NOT to hire SERVPRO to perform the mitigation (cleanup) services as part of the overall repair process. No, we made the mistake of using one of their competitors who took +5 visits over 2 months to complete the task. However, once that headache was resolved, we did make the RIGHT DECISION to partner with SERVPRO to complete the repair portion of the process and thank God we did because we had the privilege of working with Mr. Gordon Brown, General Manager; SERVPRO. From the beginning, Gordon took the time to insure we had a clear understanding of what the repair process entailed including potential "surprises" that might arise given our particular situation and his vast knowledge and experience that he had accumulated over his career in the construction industry. I could go into exhaustive detail and cite numerous examples of Gordon's promptness, attention to detail, ability to delivery, and just creating a comfortable working relationship with my wife and I but I won't. Suffice to say that Gordon Brown was the major reason why we are now avid SERVPRO clients and will recommend them to all our friends. My only regret is that I did not meet Gordon before we started the mitigation portion of the project! Thank you Gordon, Best, Frank N.

We had a "puff back" when our oil furnace exhaust collapsed leaving a fine layer of black soot…read morecovering the interior of our home...there were even black flames of soot inside the dryer that had come through the back exhaust...! Another words, it was everywhere... Every crack and crevice... Well, can't thank Jake and everyone at Servpro of Wyndham and Windsor counties -- Truly made it like it never happened. The house has never been this clean and it will never be this clean again! Thanks again! Lorraine

This team delivers in responsiveness, communication, knowledge, thoroughness, reassurance and work…read moreethic: Amanda, Cody, Noah. Led by project manager Anna-Vi, what felt like an overwhelming basement water crisis soon felt solvable, manageable. Thank you!

DO NOT HIRE THIS COMPANY. if I could rate them lower I would.They did mold removal in my attic…read morebefore I bought the house. 1 week living there the ceiling collapsed in my sons closet. Water leaked through the floor all the way down to my main floor. I went up to the attic to inspect where the water was coming from. Turns out one of the pcp pipes came apart from my central air system In the attic. There was no issue with the piping during inspection just a few days before. I even went up and inspected the attic myself. And no way it just came apart on its own being professionally installed. My guess is that somebody stepped on it or kicked it on accident and didn't notice it was apart. Either way, the company left damage within the home which will cost us to repair. Alongside the fact that my son has asthma and a mold allergy. That being said another mold remediation company will need to come out to ensure the leak hasn't caused any mold growth. Ive been calling the company for two weeks every day been giving me the run around saying the owner greg isn't in the office today and to call back on a different day. They took down my number and email multiple times and stated that he would reach out. Now that they've run out of excuses, the office manager states to "respectfully stop calling the office. This is between you and Greg. Greg sent you an email". With no email in sight and ZERO communication from the company owner, it's become very evident we're being blown off. They claim in their website to be fully insured but apparently don't care enough to use it to fix their wrong. With all of that being said, do hire them if you want to hire another remediation company along with having holes in your ceilings repaired.