Service Requested. We requested for a post construction cleaning since we are at the end of the…read moreconstruction. For cleaning of a 3000sqft place, PCS quoted 25-35 man hours at a cost of $1000-$2000 for interior deep clean which includes removing debris, ridding of construction dust, sawdust, cleaning inside/outside of cabinets/closets, cleaning walls, inside/outside of lighting fixtures, ceilings, appliances, and other general cleaning of kitchen, and bathrooms. General cleaning included general sanitation of bathrooms, clean showers, sinks, polishing counters and faucets. Vacuuming, Sweeping and Moping.
For setting up the service, PCS was responsive and gave detail descriptions. It felt like PCS thoroughly listened to our concerns and touted their experiences. So we had setup a cleaning around 10 days hence.
On the day of the service 4 team members arrived for cleaning within the one hour window that was described. Unfortunately, they were wholly unprepared. The team only brought microfiber towels and a vacuum. They did not even bring a garbage bag. They picked up a half filled garbage bag and asked to use it and said they can just reuse it the whole day as they dumped all the debris into the dumpster we had setup outside. This should have been an obvious red flag! Then even though I had spent many emails and phone calls describing the scope of the work to the back office, none of the notes were captured and the team asked me for non-stop instructions and clarifications for 2 hours at the beginning of the day until I have to leave.
Quality. Extremely Dissatisfy! I normally paid my normal cleaning team $200 for a team of 3 to clean a 2500sqft house. It takes them 1.5 hours (1.5*3 =4.5 man hours) They get all the bathrooms, kitchen and floors sparkling clean and dustless. So for 20 man hours, I had expected at minimal the same cleanliness and beyond since they charged me a little south of 25 hours. Nope! PCS team for the very costly 25 hours accomplished 1. Removing some garbage, 2. Removing some plastic off the windows, 3. Rough cleaning of some bathrooms, 4. Vacuum up some dust off the protective floor covering, and 5. Dusted the two kitchen sinks. I am extremely disappointed as I distinctly expected the walls to be dusted, floors to be cleaned and floor polish to be applied, and none of it was done.
Communication. As I stated, the initial communications were good when they wanted to make a sale. After their extremely unprofessional job, PCS became extremely curt and uncommunicative. I had reached to them to give the feedback.
They had sent another team of 2 for 4 hours to do what they can, but they were only able to clean one room at that time. Then they tried to blame us for dirtying the place the cleaned. It's just not true since they didn't remove the construction paper protecting the hardwood floors. How could they have possibly mop the floors.
