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12 years ago

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UMass Memorial Medical Center - The nurse can have a seltzer in a babys zone, but i cant have one in my own babys area.

UMass Memorial Medical Center

1.7(134 reviews)
0.2 mi

Being that the ER department at the UMass Campus wasn't able to treat my disabled sister with…read morespecial needs who had a life threatening issue, she was transferred to the Belmont St hospital. I must add that the coordination couldn't have gone better. They arranged a bed for her in the CCU and the Dr who would be doing her surgery spent time with me over the phone explaining what needed to be done & how it will work. From the time we boarded the ambulance to the recovery room I highly doubt it could have gone any smoother. She came out of the surgery, then recovery, and was immediately taken to the CCU. The poor sweetheart had lines upon lines, oxygen, etc. And when she woke, clearly upset. The nurse ( Karen) that is assigned to her has been so very kind, compassionate, and highly skilled. All the other caretakers have been wonderful. It's been 3 days and she's still in the CCU. But she's doing quite well, healing nicely with the excellent care she is getting. What started out as a frightening experience turned out to be a very positive one & I can't thank them enough.

I would do less if I could! The place is a hot mess! I took my father in on a Tuesday. After…read moresitting and waiting for 5 hours with no one seeing him and talking to others in the waiting area, we found out many patients had been there for over 24 hours without being seen!! For the largest hospital in Central Mass they have to do better! We ended up leaving. My father's PCP insisted we go back the next morning. There was barely anyone in the waiting lobby at 8am. Now it's noon time and the lobby is full. We are being told that the wait is still very long!! How???! There were two other people in the lobby when we arrived!!! My father is from CT every time he has gone to the hospital in New Britain there was not this kind of wait! UMASS you need to fix this, people that are ill should not have to wait this long for care!!

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UMass Memorial Medical Center - The holes in the parking garage which after 3 weeks of me seeing them not spray painted, they went and fixed.

The holes in the parking garage which after 3 weeks of me seeing them not spray painted, they went and fixed.

UMass Memorial Medical Center - Decrepit parking garage

Decrepit parking garage

UMass Memorial Medical Center - Broken things just hanging out in the corner.

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Broken things just hanging out in the corner.

Neary Brenda, MD - obgyn - Updated May 2026

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