Always prompt, and courteous. The work is excellent. I've used them for both problems and for…read moreservicing. The people are responsive and helpful.

The right hand doesn't seem to know what the left hand is doing. We signed a two year contract…read morewhich never entered the system. We had to call and spend time explaining what we had paid for. The first technician that came out was clueless he just made an appearance because he had to. Apparently he ordered a part for us which was never followed up. The year two technician (we had to call to remind them) was great, explained everything made some recommendations and said he would follow up. We called to schedule the service which included the item from the previous year. They had no clue but said for a fee they would send a technician and the window was from 9AM to 5PM to see what we needed. These people just can't deliver on any promises. Avoid them like a plague

Prompt, thorough, knowledgable and courteous... that describes Bryan (the plumbing tech) who came…read moreto investigate a strange sewer gas smell that we've had in our house for some time. He asked great questions, looked at all possible places and issues that might be causing it and explained his thinking every step of the way. I now see how plumbing problems can be so complex and mysterious! He gave me honest and fair estimates for doing further tests to determine the cause of the problem, without any pressure at all. Oh, and Katt and Arlene were awesome in setting up an appointment quickly; both were so helpful and cheerful. Added bonus-- these are my kind of people; people who not only love their jobs but also love our animals...this month in lieu of a service charge they are collecting a $35 donation to Asheville Humane Society. How cool is that?!!

I've used these guys in the past and been pleased. But to replace a hot water heater they wanted…read moreover $5,000? I had it done for $3,000 less.....using the same hot water heater they quoted. I recommend you shop around before using them.

Andy and apprentice were very courteous and professional. Called with a time to expect arrival…read more Diagnosed and repaired the problem efficiently. I would recommend their service.

Jimmy identified the problem quickly and he and his partner were highly professional and efficient…read more I can't say enough positive things about this company. They fit us in same day! Unheard of for service people in this town. I highly recommend this company for all your plumbing needs.

Arrived on time. Did a great job finding the leek and repairing it promptly. Professional and…read moretrustworthy.

Ben Remington at Roto Rooter Plumbing repaired a toilet flange for me, and I could not be hapier!…read moreRR office and Ben were extremely easy to work with. Their customer service is outstanding! They responded almost instantly to me, and Ben did an outstanding job. He was on time, personable, knowledgeable, and hard working! Ben ended up saving me half of the original estimate! If I could give them six stars, I would.

We had a sewer backup at the house. I have an annual contract with another firm but when I called,…read morethey couldn't guarantee getting out in more than a week. I was recommended TPH by another plumber I know who mostly does install. They came out the next day. We had bought the house a few months ago and didn't really know anything about the system which is a grinder pump. They were pretty sure it was electrical but the access needed to be pumped. They took the initiative to coordinate with the septic pump firm and got them out that afternoon. Next day they fixed the issue in a manner of a few hours. In addition, Jason, Byron and Ronnie were so professional and just good dudes. My dog thought the same thing and he's pretty picky about who he warms up to. I see a few negative reviews about the hourly cost. That just seems out of touch. We've had other plumbers both here and in Dallas and TPH's rate is right in line and frankly better service. I'm canceling my other annual contract and will be using TPH.

I called TP Howard yesterday morning for help with a water leak. Within an hour Andrew arrived,…read morequickly diagnosed the problem and fixed it. The response time was faster than expected and Andrew did a great job. Thank you!

Just had Jimmy here from Coopers Plumbing. I had several small things to take care of and he took…read morecare of them efficiently and professionally. I highly recommend him and them!

$630 to replace a pressure relief valve in 15 minutes is a complete money grab, and as an…read moreexperienced plumber, he knows this too. Unfortunately, I showed obvious desperation to get a water pressure issue fixed and this consciously factored into the calculation for the repair cost. He was responsive early on and after hours to one email, but the reality is that he took advantage of the situation and I worry that he is doing the same to all of his customers. For this reason, I would recommend always getting a second quote, ask for itemized costs, and run his quote by a trusted family member or friend to get a independent opinion of the price. The cost of the PRV is $250 max so that means labor was billed at $380. Assuming 45 total minutes from when he arrived, time to go buy the PRV, and complete the install, means his labor rate is at least $500/hour. This wasn't an after-hours repair either, it was at 10am on a Wednesday and 14 days after I made the appointment. Don't tell me it was in a hard spot to access either because we both know it wasn't that tough plus it took only 15 minutes to replace. The part that bothered me most is that he could not tell me the cost of the PRV (that he bought 25 minutes before) because he "just charges it with his credit card so he doesn't know." That is a remarkably shady and outright awful response and that answer alone should make him ashamed of his own business conduct. He could have very easily checked his credit card account, sent it to me later or just knew the cost off the top of his head because he replaces these exact valves all of the time and 100% knows how much it cost. In fact, it is the same exact model PRV that was installed with my house 9 years ago so it is almost impossible that he does not know the cost of it after replacing over 100+ of these in his 25 year career. It's clear he didn't want to tell me because I would end up calculating the labor costs and realize that he overcharged me for the repair. Even if there is a good reason for his response, then he had the opportunity to explain this to me when he was here, but he did not. Sure, I could have rejected his quote, asked more questions about the price or called other plumbers, but the reality is that the situation was stressful for me and I made the mistake of blindly accepting his quote. However, this situation cannot be disputed as a prime example of someone who took advantage of a customer's anxiety for their own personal gain. For a company that prides themselves in honest prices and service with integrity, I experienced the exact opposite of these values which is very difficult for me to grasp as a customer. As someone who donates to charities, I can only hope that he uses the roughly $250 upcharge by donating it to one of the charities he lists on his website. The use of flat rate pricing is commonly very consumer friendly, however it can be used to deceive customers into believing that they are getting the better end of the deal when in reality, they end up paying more in the end without ever knowing it vs. T&M (but feeling like they got a good deal). The research and statistics are there to support this and he has made the decision to knowingly use this tactic for his own personal benefit. Flat rate should be used as an amount not to exceed and can be overridden by T&M if it turns out to be less than the flat rate after the repair is finished. That is what countless other companies do with their pricing. Instead, you knowingly inflate the flat rate to give the impression that you are acting in the best interest of the customer but actually squeezing more money out of them. In the end, you charged me $500/hour for labor. Flat rate or not, do you really believe this is a fair way to price your services? Does honesty include charging $380 for a 15 min repair? The hourly rate is probably much higher because the cost of the PRV was likely 30% lower because of the bulk pricing discounts through his distributor. So $600/hour? Two stars because his wife was nice on the phone and returned my inquiry quickly.

Good, obviously central not Asheville based, scheduling. Dispatched friendly, but totally…read moreinexperienced technician that did not identify the root cause of leak. Suggested replacement of entire outside line. Quote was outrageously high. Never will contact again.

Don't use theses guys. Hand a confirmed appointment and they never show up. Im still without water.read more

We are so grateful for Mt. Rooter Plumbing. They sent Jeremy & Juan who were efficient ,…read moreknowledgable & solved the issue. We appreciate that they are an honest company. And also that the men working in our home were very respectful and kind. Glad our friend referred them to us!

Called them out for an estimate and they were so disrespectful to my yard and plantings. Didn't…read morebother moving mulch - just threw soil all over the place. Damaged my Japanese maple limbs, hydrangea and azalea due to carelessness and laziness. Will never use people who treat my yard like this. Didn't even tell me they were digging up my yard or I would have done it myself or at least supervised.

Best plumber ever! Matthew was awesome. Thank you for fixing our water. And it's better than it…read morewas. You did an awesome job. Respectful and courteous. See you soon for that filter.

I have used this company a couple times and have always been satisfied. They are ultra professional…read moreand competent. Shane returns my calls or texts on a timely basis and always goes above and beyond to make everything as perfect as it can be. I recently had a leak in an old pipe and Shane was honest about what needed to be done and didn't try to up sell me anything that was not necessary. They are clean and courteous and always show up when they say they will. Highly recommended!!!