Overall the NC DMV Driver License Offices are jacked up and in serious need of overhauling and/or funding. Long wait times, difficulty making appointments, etc. are common complaints. This review is specific to the Mocksville location.
Three months ago I got lucky and was able to make a schedule an appointment at this office. You can make an appointment online for the morning hours. The afternoon hours are for walk-ins only. Trust me on this. Schedule your appointment way in advance from when you need it. If the online reservation site shows no slots, keep looking until you find one. If you try the walk in method, you will find long lines and long wait times. Talking hours to wait.
When I got there at 9:00 AM, there were probably 20 people waiting, and only 2 DMV workers. I went to the window and told them I had an appointment. I was quickly ushered in. The process to get my real ID took 5 minutes. The worker taking care of me was very efficient, fast, and professional. I was very impressed with the service, and very glad I got an appointment slot. read more