Impossible to get a hold of through the website. You end up calling numbers nonstop. I recommend…read morefinding your local SS office phone number and calling to schedule an appointment or to keep them moving on your application for Medicare. Which probably won't be around much longer

I was not expecting a two hour wait and was grateful to meet some very nice people also waiting…read more One of them had been there the day before but was being harassed by the security guy so came back that day hoping it would be someone else. He was A LOT and seemed very much wanting to be a bit in your face. I was trying to be nice and that did not seem to have an effect on his snatchy nature. Me and the other two I was talking to were just chatting and he kept coming back and looking around as if we might be shooting heroin together. It was way weird because the office is small and you can see the whole room from his desk. But it is like the DMV though I guess you can make an appointment. I do not know if that is helpful - one of the people waiting said he had done that and it was not helpful. The person working there was a sweetheart and even gave me a heads up about the person working on my stuff so that was appreciated. It has been a long time since I had to have them do something. Again, like the DMV, once you get a person they are usually quite lovely and just doing their jobs but appreciate a smiling friendly face so try not to take your wait time out on them since they are overworked just like the rest of us.

The US federal budget is 23% of the economy. This little office is one portal to a vast system. Of…read morecourse, to scale, is an online system to handle the vast bulk of interactions. I needed an all-so-quaint in-person interaction, on a timeline, I dreaded. I arrived a half hour before opening, I would recommend. Street parking was ample. The pre-opening lineup is ad-hoc. The first point is that it is a secure federal facility inspected politely. No guns, knives, or pepper spray. That is a good idea, I would not let those in my home, and each person is inspected, which takes time. Next is the magic kiosk. The kiosk user experience design is to separate the wheat from the chaff and assign a number to speak to an actual person. The first question is the bureaucratese "did you have an appointment?" I did not, you should. Then you enter your topic. There is ambiguity in topic. I do not think selecting the perfect topic is needed. Then the machine gives you a number and prints a receipt. There are rows of chairs and a video monitor showing the numbers served and audio announcing the next number. When a number comes up, it assigns a window with an actual person with powerful computer access into the matrix. Obviously you need the proper proof of who you are to access the matrix - bring it. RealID, passport, and the like. Your library card is not proof of who you are to enter the matrix. The big thing which cannot be understood is without a previously scheduled appointment, is your question big or small? There is no way to know. It's Brazil. I thankfully found my question was small. Without an appointment, and with a big problem, you are sent away with a future appointment. I had good service from admission staff and with window staff. I believe things can improve every day, day by day, measured. I'm A-OK with this office when you need it, minus 1 for unknown difference between big and small problems and unknown delays for big problems, especially without making an appointment, which you should.

Flummoxed and befuddled. SS is not here to help us but to hinder us from getting money that is…read morerightfully ours. I've yet to have an interaction that was easy, helpful and successful.

Wait wasn't as long as I thought it would be. If you need to meet with someone make sure to make an…read moreappoint because they don't take walk ins. I was just taking a form in they needed to get me signed up for Medicare so I had to wait in line. But it was very quick. Both ladies I saw when I went in were very nice. Trisha was super helpful the first time I went in. Nice interactions.

I've been here twice in a 2 week period. I tried to fill in…read morea form online however it wouldn't complete it and was throwing an error, so I came in person. The front person asked what I was there for and answered all my questions. FYI there is a 2 hour free parking between 9th & Evergreen off Broadway, pay attention to where you park as some are restricted. The first time I got there at 9:30am, they open at 9am and it was pretty crazy. *** I was there for a NAME CHANGE, which FYI do the SS card BEFORE your drivers license! Lesson learned as since my old license had a hole in it, they wouldn't take it. Even though I had a printed paper from the DMV that showed my new name and ok'd me for driving, I had to wait till I got my new license. 2nd time I tried to get here early prior to 9am, but Starbucks was calling my name so I landed at the SS office exactly at 9am. There was a line outside where they would let a small group of people go in at a time. ***If you can get there between 8:30-8:45, do it! You'll save loads of time waiting. ***They don't allow some drinks in to the office, coffee one of them. As soon as they told me I finished it up quick. ***don't bring in knives, guns or mace as this is a federal facility. They tell you to take it back to your car otherwise if they find something, good luck! If you're there first thing in the morning, you will get in line to enter info as to why you're there and it will print out a ticket number. Stand behind the blue line until you're up. The line isn't super obvious so people cross it and then they yell at you (not really, but a tsk tsk in a very loving way). A sign would make it easier...just saying. *** if you have a U number, it doesn't appear on the screen. No idea why it doesn't. I saw a sign that says you can make an apt online but seems like this is only for benefits. I was working on my work laptop using a hotspot thru my phone, and almost 1.5 hours from arriving, I was finally called up. It took 5-10 minutes and they gave me a page saying I should have my card within 2 weeks. Good luck!

Visited this office the day after the Fourth of July. Expecting there to be lines waiting to get…read morein, we arrived at 7:30 thinking of an 8:00 am opening. There were 10 people already in line in front of the building. We all realized shortly after 8:00 am, including the dozen or more in line behind us by now, the SSA opens at 9:00 am - Whoops! Standing in line for an hour and a half to get into the building wasn't so bad, but the citizens in line behind us were offensive and made the wait miserable. Discussions of ethnic slurs, racism and profiling were openly made without concern or respect for others in line. Open boasting of jail time they and family had spent in the past seemed like trying to top each other. Sad. Also, people were going up to the door, expecting to cut the line shorter for themselves, without any respect for those of us who had been waiting a long time. It is a shame what our society has developed into. When the security officer came to open the doors, he was informing us they would check for weapons, tear gas and any other items not allowed. One of the group behind us interrupted him by shouting out, "just let us in" and was promptly met by two security guards being polite but firm with him. Finally we were inside and waiting in line again to use the one and only kiosk to sign in/register why we were there and get a number. It went pretty fast, and the person at the first window was very nice, efficient and also translated for those in front of us. We were given a form to complete and within 10 minutes our number was called. We were directed to a window down a long hallway and was helped by the nicest woman. She asked how our morning was, knew exactly what she needed to do to help us and explained the details and timing of the next process. We were out of the office at 9:42 am and couldn't be happier with the customer service at this office. I commend those agents for putting up with that environment on a daily basis. They changed my attitude about what American Citizens can and should be!

Horrible service. The lady was putting words in my sister's mouth. The lady gave no help and…read moreinformation on what next steps are. Totally unprofessional.

In my experience, any interaction with a government agency is about as fun as having teeth pulled…read more However, both of my visits to the Multnomah County building, the first to apply for passports for my two baby sons, and the second to make a correction to a typo in one of them (not the fault of Mult. Co, BTW), the gentleman working window 8, whose name I have shamefully failed to note, was friendly, patient, and helpful, answer questions and ensuring that all forms were filled out properly, and all fees and required documents clearly specified. What could have been a painful, confusing process was mitigated by his professional attitude, knowledge, and patience. Many, many thanks to this gentleman!

Probation kept my sister on for years charging her excess fees then losing her payment receipts…read more I'm not impressed & would never work here. When I called to assist no calls were ever returned. When my father wrote letters to arrange housing for her, they never responded. We wanted to relocate her case to Sacramento to help her ourselves, but the courts had to be contacted directly as probation failed to forward our requests. IM NOT IMPRESSED!

I am a Disability Representative. I have attempted over a dozen calls to this SSA location to ask…read morevery important questions regarding the status of clients' disability claims and they have NEVER answered the phone. I've spent countless minutes on hold only for the phone call to drop abruptly or have a voice tell me that all representatives are busy, please try your call again later. Unfortunately, the National office is even harder to get through to so your best and likely only bet is to physically go into the office. It's a shame that Social Security makes it so difficult not only for disability claimants to ask questions but for representatives and attorneys to effectively advocate for their clients.

The customer service in this office is outrageous 2 years ago my brother and I were trying to get…read moreguardianship of my mother who was put in a caregiver home in the uk my mother is incapable of taking care of thinks we produced a POA however since it was done in the UK they would not accept it they said they would send a letter to her nursing home to verify even though we had a letter from the home giving the information. I also asked if the Medicare would help cover for the nursing home expenses and they said no as they do not do international I told them I would like to cancel the insurance premiums then as she will not be returning to the US come to find out not only did they not cancel this but they did not send the letter and then apparently her funds were stopped as a letter was sent to her and she did not respond OMG I cannot believe this happened I just found out that her social security stopped I got a letter from the nursing home and going through the process of getting it reinstated and canceling her Medicare which then saves her 185 per month the female that was on duty 2 years ago is disgraceful fortunately they will back date her social security for the last 5 months however they cannot refund her the 185. for the lady 2 1/2 years West Linn office is a disgrace do not go to that office go anywhere else but there

Called to Follow up on a complaint Very satisfied with…read moreresolution. Customer service was very fast to respond and went above and beyond to deal with my issue. Made it feel like they cared about me as a customer . 10/10

Documentation can take awhile but they're pretty short staffed and have to deal with disgruntled…read morecustomers pretty often. I can in to request a lockbox replacement and was told 5-10 business days and it took 15. Not much communication and hard to reach a rep over the phone so had to come in again to get an update.

Got in and out pretty quickly for a transfer of title and the reception gentleman was actually…read morereally friendly, which I didn't expect at a DMV. Using appointments is the way to go otherwise it could be an extreme wait. I came in and had an estimate of four hours for service and then I just made a quick appointment and got seen sooner. There was a really angry guy yelling at the women receptionist for some reason who caused a huge scene so that was a little fun, but I felt bad for the receptionist.

The newer way of things (since I swear it changes with each DMV and over time) is that you go into…read morean immediate line for a person who you say what you want to do and they tell you how to do it, what forms you need and instruct you with a few pro tips like, "Don't forget to sign and that that form you are holding." Unfortunately I was number 450 and they were at 396 so I was waiting over two hours to get called. Last year I helped work to Oregon getting a pollinators plate for the state which provides funds to the pollinators educational program at OHSU. I had my certificate to get my new plate (which is beautifully designed by a 16 year old Estacada student). When my number was called it was then fast and easy to get my new plates. The folks that work at this location all seem very friendly and knowledgeable. Ad it was there was a guy sitting fairly close to me. I got the impression he has sat down due to fatigue. One of the staff came over to update him. When the person trying to help was letting him know his wait time he kept interrupting her and barking at her. I was trying not to overhear but she was so kind even with his nature. I was impressed and relieved when he finally seemed to listen to her telling him she was sorry for the delay in whatever and that they were trying to get to his issue. I get it - people go in pissed off from the start so I definitely appreciate the kindness while they are trying to do their job and navigate very hostile people.

i have always had very pleasant and quick service this particular braqnch office of the department…read moreof social security. one of the better ones.

I just got married and needed to change my name. The wait in getting this done on a Monday was not…read morenearly as long as I had expected. The security guard that greeted me and went through my bag to check for weapons was very professional. When I was called to the window, the man assisting me was curt to the point of putting me on the defensive. He worded his questions in a way that made me feel like a criminal on trial. And when he was done he simply said, "that's all." And I felt dismissed. The process itself was not bad. But this clerk could have had a more pleasant personality. He could have smiled, greeted me kindly or even looked at me at some point during the process. He stared at his computer and wouldn't make eye contact with me. At one point he worded a question by saying, "if any of this info you have given is false, then you have committed perjury." I just felt like I was on trial.This is the only reason I did not give 5stars.

Very helpful with questions by phone but you have to make a phone appointment to complete any tasks…read moreneeded & takes about a month to do so. The old days of just walking in to get help is no longer available

Worst service ever. I went to correct a misspelled middle name, and they kept asking for more…read moredocuments. I had to drive all the way home and back, only for them to tell me I still needed more paperwork. Their attitude was extremely rude, and they basically told me it wasn't their problem, forcing me to make another appointment. Looks like they're paying us to work there.