I was not expecting a two hour wait and was grateful to meet some very nice people also waiting…read more One of them had been there the day before but was being harassed by the security guy so came back that day hoping it would be someone else. He was A LOT and seemed very much wanting to be a bit in your face. I was trying to be nice and that did not seem to have an effect on his snatchy nature. Me and the other two I was talking to were just chatting and he kept coming back and looking around as if we might be shooting heroin together. It was way weird because the office is small and you can see the whole room from his desk. But it is like the DMV though I guess you can make an appointment. I do not know if that is helpful - one of the people waiting said he had done that and it was not helpful. The person working there was a sweetheart and even gave me a heads up about the person working on my stuff so that was appreciated. It has been a long time since I had to have them do something. Again, like the DMV, once you get a person they are usually quite lovely and just doing their jobs but appreciate a smiling friendly face so try not to take your wait time out on them since they are overworked just like the rest of us.

The absolute worst people work here. I heard a gentleman tell the employee that his wife passed…read moreaway less than a month ago and he was there to inquire on survivor benefits and the response from the employee was "Why are you here instead of calling?"... Just when I thought, I hope I don't get that person, my person was even worse. She scowled the whole time, told me I was in the wrong office (after I verified it was the right address), sighed loudly, actually rolled her eyes and then ended the appointment and said there was nothing she could do to help. After 2 hours on the phone and 1 hour of waiting room and that's it? Absolutely horrible experience.

The US federal budget is 23% of the economy. This little office is one portal to a vast system. Of…read morecourse, to scale, is an online system to handle the vast bulk of interactions. I needed an all-so-quaint in-person interaction, on a timeline, I dreaded. I arrived a half hour before opening, I would recommend. Street parking was ample. The pre-opening lineup is ad-hoc. The first point is that it is a secure federal facility inspected politely. No guns, knives, or pepper spray. That is a good idea, I would not let those in my home, and each person is inspected, which takes time. Next is the magic kiosk. The kiosk user experience design is to separate the wheat from the chaff and assign a number to speak to an actual person. The first question is the bureaucratese "did you have an appointment?" I did not, you should. Then you enter your topic. There is ambiguity in topic. I do not think selecting the perfect topic is needed. Then the machine gives you a number and prints a receipt. There are rows of chairs and a video monitor showing the numbers served and audio announcing the next number. When a number comes up, it assigns a window with an actual person with powerful computer access into the matrix. Obviously you need the proper proof of who you are to access the matrix - bring it. RealID, passport, and the like. Your library card is not proof of who you are to enter the matrix. The big thing which cannot be understood is without a previously scheduled appointment, is your question big or small? There is no way to know. It's Brazil. I thankfully found my question was small. Without an appointment, and with a big problem, you are sent away with a future appointment. I had good service from admission staff and with window staff. I believe things can improve every day, day by day, measured. I'm A-OK with this office when you need it, minus 1 for unknown difference between big and small problems and unknown delays for big problems, especially without making an appointment, which you should.

Flummoxed and befuddled. SS is not here to help us but to hinder us from getting money that is…read morerightfully ours. I've yet to have an interaction that was easy, helpful and successful.

Wait wasn't as long as I thought it would be. If you need to meet with someone make sure to make an…read moreappoint because they don't take walk ins. I was just taking a form in they needed to get me signed up for Medicare so I had to wait in line. But it was very quick. Both ladies I saw when I went in were very nice. Trisha was super helpful the first time I went in. Nice interactions.

I've been here twice in a 2 week period. I tried to fill in…read morea form online however it wouldn't complete it and was throwing an error, so I came in person. The front person asked what I was there for and answered all my questions. FYI there is a 2 hour free parking between 9th & Evergreen off Broadway, pay attention to where you park as some are restricted. The first time I got there at 9:30am, they open at 9am and it was pretty crazy. *** I was there for a NAME CHANGE, which FYI do the SS card BEFORE your drivers license! Lesson learned as since my old license had a hole in it, they wouldn't take it. Even though I had a printed paper from the DMV that showed my new name and ok'd me for driving, I had to wait till I got my new license. 2nd time I tried to get here early prior to 9am, but Starbucks was calling my name so I landed at the SS office exactly at 9am. There was a line outside where they would let a small group of people go in at a time. ***If you can get there between 8:30-8:45, do it! You'll save loads of time waiting. ***They don't allow some drinks in to the office, coffee one of them. As soon as they told me I finished it up quick. ***don't bring in knives, guns or mace as this is a federal facility. They tell you to take it back to your car otherwise if they find something, good luck! If you're there first thing in the morning, you will get in line to enter info as to why you're there and it will print out a ticket number. Stand behind the blue line until you're up. The line isn't super obvious so people cross it and then they yell at you (not really, but a tsk tsk in a very loving way). A sign would make it easier...just saying. *** if you have a U number, it doesn't appear on the screen. No idea why it doesn't. I saw a sign that says you can make an apt online but seems like this is only for benefits. I was working on my work laptop using a hotspot thru my phone, and almost 1.5 hours from arriving, I was finally called up. It took 5-10 minutes and they gave me a page saying I should have my card within 2 weeks. Good luck!

Forget using the phone to contact them! They tell you they'll call you back when it's your turn but…read morethey've never, once called back! Forget getting an appointment! They give you one months ahead!

Horrible service. The lady was putting words in my sister's mouth. The lady gave no help and…read moreinformation on what next steps are. Totally unprofessional.

In my experience, any interaction with a government agency is about as fun as having teeth pulled…read more However, both of my visits to the Multnomah County building, the first to apply for passports for my two baby sons, and the second to make a correction to a typo in one of them (not the fault of Mult. Co, BTW), the gentleman working window 8, whose name I have shamefully failed to note, was friendly, patient, and helpful, answer questions and ensuring that all forms were filled out properly, and all fees and required documents clearly specified. What could have been a painful, confusing process was mitigated by his professional attitude, knowledge, and patience. Many, many thanks to this gentleman!

Easy place to find. Free street parking. Parking Lot across the street.Came in with my Passport…read moreinfo in tact and whithin 5 minutes I was done and $135.00 less but im getting my Passport. Food of the world. You've been warned!

Longway times rude customer service rep We're supposed to get replacement checks within two months…read moreit's been four months was on hold three hours of the national phone number today only to find out I have to go back to the office

I am a Disability Representative. I have attempted over a dozen calls to this SSA location to ask…read morevery important questions regarding the status of clients' disability claims and they have NEVER answered the phone. I've spent countless minutes on hold only for the phone call to drop abruptly or have a voice tell me that all representatives are busy, please try your call again later. Unfortunately, the National office is even harder to get through to so your best and likely only bet is to physically go into the office. It's a shame that Social Security makes it so difficult not only for disability claimants to ask questions but for representatives and attorneys to effectively advocate for their clients.

Called to Follow up on a complaint Very satisfied with…read moreresolution. Customer service was very fast to respond and went above and beyond to deal with my issue. Made it feel like they cared about me as a customer . 10/10

I had to stop by here after usps claimed they picked up my business's packages (they did not…read moreobviously) got here at 4:50 to just drop them off the guy working in the back said they were closed and I would have to go to the back to which no one was there to guide. I don't want to be there just as much as they did not want me there.

If you go to this DMV early enough even without an appointment, service is done within 30 to 45…read moreminutes.

Got in and out pretty quickly for a transfer of title and the reception gentleman was actually…read morereally friendly, which I didn't expect at a DMV. Using appointments is the way to go otherwise it could be an extreme wait. I came in and had an estimate of four hours for service and then I just made a quick appointment and got seen sooner. There was a really angry guy yelling at the women receptionist for some reason who caused a huge scene so that was a little fun, but I felt bad for the receptionist.

I just got married and needed to change my name. The wait in getting this done on a Monday was not…read morenearly as long as I had expected. The security guard that greeted me and went through my bag to check for weapons was very professional. When I was called to the window, the man assisting me was curt to the point of putting me on the defensive. He worded his questions in a way that made me feel like a criminal on trial. And when he was done he simply said, "that's all." And I felt dismissed. The process itself was not bad. But this clerk could have had a more pleasant personality. He could have smiled, greeted me kindly or even looked at me at some point during the process. He stared at his computer and wouldn't make eye contact with me. At one point he worded a question by saying, "if any of this info you have given is false, then you have committed perjury." I just felt like I was on trial.This is the only reason I did not give 5stars.

i have always had very pleasant and quick service this particular braqnch office of the department…read moreof social security. one of the better ones.

Very helpful with questions by phone but you have to make a phone appointment to complete any tasks…read moreneeded & takes about a month to do so. The old days of just walking in to get help is no longer available

the claims specialist (named Craig) called right on time for my appointment yesterday morning. He…read morewas friendly and after verifying my identity, he explained the application process and then took my disability application and disability report information and put it into the computer. I was impressed how painless this process was. I hope the federal government will end the hiring freeze and FULLY staff each of the field offices so that the public can receive the service they need. I had called their toll-free number 1800-772-1213 and was on hold for over 5 hours. I stayed on the line even AFTER the field offices close at 4pm, and was pleasantly surprised when a rep answered the call at 7:30pm and got my appointment scheduled.