There is a slow initial application/underwriting process, but the rates and options are great for military veterans. They also quoted me additional whole life policy that was good for eight months (before my 50th birthday). Going back in to add the additional coverage was relatively quick and easy. read more

After talking with them on the phone to determine balance due, a check was mailed. 1 week later a bill for $0.56 comes in the mail. They keep you on hold, then hang up on you. They will gleefully put you in purgatory for days, without ability to reach a human, over their 56 cent mistake. read more

Just got off the phone with Erica from Navy Mutual and I gotta tell you it was a terrific experience. The rates were great and we just had a very pleasant positive experience. I highly recommend Navy Mutual for anyone who is in the military or was in the military for your insurance needs. read more

Terrible service. My husband was beneficiary of his father's policy. Small check lost twice over a six month period. They could not fathom the fact I was handling his affairs. Beyond inefficient. I would NOT even consider letting them manage my money at all. Far better places. read more

Fred mihalo was my rep on the phone and what a gracious and informative young man. Absolute professional who helped me through the process on the phone in lieu of my tiny screen on my phone. read more

These people can be rude and really do not do their due diligence in trying to find their members I cannot recommend them for anything

After submitting application and trying to set up exam, the cautionary emails informing me I wasn't moving fast enough scheduling exam Started. Firstly, the link they provided to set up online stated no dates were available to me in my area and the organization they task to reach out never contacted me. The annoying cautionary emails kept coming though. Oddly, no one from navy mutual thought it was important enough to pick up phone and try to understand the issue was on their end. They see it as your problem. I won't deal with the incompetence. read more

Exceptional customer service, and value. NMAA consistently offered lower premiums for term and whole life solutions than their competitors (to include USAA, Navy Federal). My primary points of contact are Ryan and Laureen, both very knowledgeable and professional. During every visit I have been greeted by name and never felt pressured to purchase anything. Both of these representatives are systematically prepared to showcase NMAA's portfolio, make sound recommendations and swiftly execute upon the customers direction. I appreciate the additional benefit of storing vital documents / items in their vault for safe keeping. Should I ever need them, they're mailed straight away to my location. NMAA have earned the business of my family and I have eagerly recommended them to other wingmen. Thanks to NMAA's their life insurance products and services, I feel like all members of my immediate family are financially protected if the worse happens. I'm especially impressed with their concise 'log' where policyholders identify their assets, accounts, holdings and points of contact so authorized family members know exactly who to contact - note that an assigned counselor will also be assigned by NMAA to assist with VA claims and other considerations. read more

Shannon Gatlin provided excellent customer service. No pressure approach, genuine advice and easily reachable. She provided me with insurance options suitable for my family and I chose Navy Mutual because of her excellent customer service. read more

Great non-profit that provides life insurance products to Veterans and their families. Best rates without hidden fees or clauses that catch you by surprise later on. Also, super easy sales process with a caring staff to walk you through it all. Recommend for active duty folks looking to supplement their SGLI and Veterans looking for a company they can trust to provide financial protection to their families. read more

I've been with Navy Mutual since retiring from the U.S. Navy in 2016! I recently got a term life policy for my wife and Joe explained to us both in great detail what coverage meets our family's needs! Great company! read more

Great products at the best price. They offer life insurance and annuities with good interest rates with flexible withdrawals and guaranteed to never lose your money. read more

I appreciated the call well in advance of aging out of previous policy. The NMAA representative answered all of my questions and provided many options, leading me to opt for a new NMAA policy with confidence. Customer representative Erik was very proactive and really helped me through the process. I have had low-cost, easy to manage and reliable insurance with NMAA for twenty years and I am looking forward to the next twenty! read more

This once venerable organization is in financial crisis. Mismanagement and poor decision making... policy terms have changed on new policies, all payments are no longer guaranteed to accumulate value, and the guaranteed rate was significantly reduced... to make matters worse they are stealing equity from current members. The member equity accounts are being confiscated by management. I am losing over $10k and have no say in the flawed logic that lead them to make this decision. This is money I accumulated from my loan payments. I was told that the "Member Equity" was not guaranteed (like the 6% funding rate), but understood that once it was earned it was mine to gain or lose based upon the performance of my policies. In this case management is confiscating every last penny with no explanation as to why I need to be penalized for their mismanagement. To make matters worse, at the same time they implemented a new more complex login, to limit members abilities to understand what is being stolen, and they stripped away all references to "member equity" from the account details; so I have no ability to understand what is being stolen... I even placed a call requesting to speak to someone in management. Needless to say I am still waiting for a call back. We existing members should consider banding together and filing a class action suit again NMAA to at least delay this action. If there is a lawyer out there looking to make a name for themselves, please post a note here on Yelp and we'll all join in. I just learned that NMAA is not BBB accredited. So there may be a history of issues with this company that we are not aware of... Do your homework before giving these people your money. It's too late for me. read more

Navy Mutual - BBB Complaint - Life Insurance Near Me - Arlington, Virginia

Very disappointed with organization's new leadership. Own 3 separate Permanent Plus policies. Member since 1991 and over that 30 year period NMAA has advertised on annual statements that the policy's "Member Equity" was part of "Net Cash Surrender Value". Now with less than 30 days notice, effective 01 Jan 21, NMAA is withdrawing Member Equity from all accounts. This a loss for myself of close to $5000 (4.5%) of Cash Surrender Value. read more

Along with some others I'm mildly concerned about the elimination of member equity over the next 10yrs. The letter sent was vague and really didn't explain exactly why this is happening, what exactly necessitated it, what the company plans to do with those funds, or whether, how or if that will affect or be offset by the growth of the member's cash surrender value or death benefit. (You had to do the math to even realize the "monthly reduction" would actually amount to full elimination of one's member equity over the 10 yrs.) Eventually, I expect there might be issues raised with this "policy change". If I were contemplating a new policy with NMAA I'd be looking into this. read more

No other company would reach out to let you know of your ability to convert term into permanent insurance in the thoughtful way that Navy Mutual did. It's nice to have a company that is working to provide insurance products without huge sales commissions. read more

Last year, I received some great advice about updating my existing, expiring life insurance policy to a Level II Plus Term policy. During this process, I experienced some minor difficulties accessing my policy and documents online. Thankfully, customer service was excellent, and I was able to receive the information I needed to make a good decision very promptly through phone calls and emails. Shortly after, I provided feedback about my difficulties and recommended some changes to accessibility on the Navy Mutual website. Literally all of my concerns appear to have been implemented, making it so much easier to monitor my policy and payments. Whether these changes were made based on my feedback or the collective feedback of other clients, these improvements have been noticed and are much appreciated. read more

I just selected Navy Mutual Aid to be my primary life insurance vendor. Jacquelyn Williams, my representative, was able to get me a better rate than Prudential or USAA and had a policy in place while the other organizations were still hounding me for additional paperwork and requesting additional forms be filled out. When neither company could get me a second policy inside six weeks, I called NMAA and just doubled the amount of the original policy. New policy in place same day, no additional paperwork hounding questions about my medical background or my flying career. read more

I recently compared options between NMAA and another (very reputable) life insurance company. NFCU had a better (lower) premium for the same product and provided a formal quote more quickly. Additionally, NMAA representatives are always professional, knowledgeable, and pleasant to work with. read more

Best military insurance out there! Great rates and no military/deployment exclusions. Been with them since 2010 have had nothing but a good experience. read more

I have compared multiple life insurance companies and have found Navy Mutual to be the best! Sincerely, Jarrett Owens (PhD, MBA)

I have had great experiences with Navy Mutual both as the recipient of a policy (my husband was killed on active duty) and a policyholder myself. At the time of my husband's death, Navy Mutual was able to get me answers relating to government survivor's benefits faster - and with more accuracy - than even my Casualty Assistance Officer. I could not be happier with the service I received. I did not experience any trouble with my medical appointment and was able to move forward with my own policies as originally quoted over the phone. read more

Had a great experience with Navy Mutual. Obtained life insurance for myself while still on active duty before a deployment in 2008. I retired in 2009. Thank the Lord that I'm healthy so when I renewed it in 2014, I qualified for the super select quote. By God's grace, my wife is healthy as well, and we just got the super select quote for her in December 2015. The third party contractor who pulls your medical records (EMSI) leaves much to be desired. However, Kelli Williams was great to work with on the last two occasions. read more

Very disappointed in Navy Mutual. They quoted me an excellent rate and I'm in great shape, but had to get a medical exam. It took two months to get an answer. The rate skyrocketed without any explanation. I don't recommend this company at all. read more

I've been with NM for over 10 years, always been impressed. Until this summer. Get a call to consider converting before my 48th birthday. Took them up on it, and took a physical to lower my payment. Passed physical no problem. Paid my monthly due as normal. Get letter of policy canx. Tried for months to get it resolved - still no luck. Moving to ASMBA now. read more