To respond to their comment: they can refute these claims all they want but they said to my face that the valve to shut off the water was broken and they could not turn it off despite our garage flooding without us signing a $5K work order. I was standing right there when the new company came and immediately and easily shut off the water. Plus that is categorically untrue that all water heaters need to manually be relit, you think a plumbing company would know that. If you look down at other reviews you'll see this gaslighting is a trend of theirs, especially with women. Initial review: These people are complete scammers. We called them for service with our gas valve, and they told us we needed to replace a part which I've now learned from a different plumber wasn't necessary. After they installed the new unnecessary part they charged us $1200 for, they opened our water tank to relight the burner. Fast forward to a few days later and our water tank has burst and flooded our garage. We called them back to come look at the water tank and they told us that not only did we need a new tank but that the valve to turn the water off was stuck and they couldn't turn our water off unless we signed a $5K work order which we refused to do. We had another plumber come and they turned off the water immediately, and confirmed that our water tank should not be opened up to be relit as it is automatic, and that is most likely what caused it to burst in the first place. To sum up: -they charged us $1200 for a part we didn't need -they messed with our water tank causing it to burst and needing to be replaced -the tried to extort $5K from us to turn the water off, lying to our faces saying it was broken I'm reporting this company to the BBB and highly warn anyone against hiring them if you value honesty read more

Be aware. Their financial model is to come in with a lowball diagnostic to then hit you up with an inflated cost to fix far more than you need (and at prices way above market). As soon as I caught on to that, their rep got all pissed off and left. Per the reply below: My wife, absolutely was not presented with the outrageous investigation cost. That is an absolute lie. I've been dealing with our properties for over 14 years now and your model seems to be very consistent (we happen to have used you before - and afterwards realized it was an over-kill). The real issue was the behavior of your representative when I was shocked by the invoice and wanted clarification from my wife. He simply got all pissy and drove off. You guys earned this single star. read more

Ahhhh... The power of yelp. Giving credit where credit is due, after posting my review I was contacted by the good people of nautilus plumbing and after some back and forth, they informed me that there was a mistake by the marketing team, but that they would honor the advertised price. Full disclosure, they did ask me to remove my previous review, but I feel like it's better left as is to best tell the whole story. The technicians did come to perform the service, they did show up on time and made an attempt to clear the drain. For that, 4 stars. -1 star only because of the previous mix up... Due to a combination of old cast iron pipes and grease build up from the tenant pouring fats, oils, and grease down the drain *editors note: DON'T SEND FATS, OILS, OR GREASE DOWN THE DRAIN* we ended up needing to replace some pipes. I think the real story here is that Yelp has some power to it. Is it perfect? No. Not even close. Does it give consumers a tool to use when they have a bad experience with a business? Yes! It also affords businesses who understand that this is the modern day version of word of mouth advertising the opportunity to do the right thing. Based on their follow up and attentiveness to Yelp reviews, I will give nautalis another opportunity when I need plumbing services. Maybe next time they earn the full 5 stars... Proceed accordingly. read more

Nautilus Plumbing - False advertising? - Plumbing Near Me - Los Angeles, California

We have used Nautilus Plumbing in the past. When we had a plumbing emergency last week, I automatically called them because they have always provided us with great service. In less than 30 minutes, David arrived, assessed the situation, gave me a quote, got to work, and quickly resolved the issue, no doubt saving us from a huge costly water bill! Thank you David and the rest of the Nautilus Plumbing team for your responsiveness and rapid resolution! read more

Good was they came out promptly for a leak under our home for irrigation. Also found 16 feet of bad cold water copper line. Also said our irrigation line was in the dirt under our house and should be replaced which was around 160 feet of copper and then have this line suspended off the dirt . Total was 3800. Next day they found a leaky sprinkler valve and a frozen irrigation pressure regulator so this to replace was 1800. Then I told about a leaky washer shut off valve and a soft water system plumbing involving replacing five round turning knobs with ball levers and two four foot sections of copper piping and this would have been 2550. My own plumber did these two items for 750. Take home point when you need emergency leak work only stick to task needed and nothing else because when calling emergency plumbing you pay twice one for workers and one for management. read more

We were having issues with our tankless hot water heater and nobody could figure it out. Can't recommend Juan and his partner enough. They came out and just explained everything they were troubleshooting, diagnosed, tested, and even suggested a few things we could change to help. Just felt like they really took pride in what they were doing and the results exceeded our expectations. Just a great experience, highly recommended. read more

if ya gotta have plumbing problem - especially on a weekend, late at night -- or like me, on a holiday ... best to have the number of some plumbers like Nautilus ... easy to reach, quick to respond, premium service ... recommend them read more

I had a TMP Valve that needed Replacing on my Water Heater, Had Sergio and Jesse. Come out and Take a look , No Problem they got it out and replaced it in no time ! Quik and clean and the Price was right . Great Job Guys ! Thanks Alot will be calling back for more plumbing needs. Thank YOU ! read more

They arrived on time to . High quality service. They performed the job quickly. Thanks!

Incredible service -- they have been the most communicative and trusted plumbing service I've ever used, and I plan on having them be my first contact from now on. Yhouvany was great and had everything done quickly and really thoroughly--he even spent a little extra time investigating and giving me tips for my pipes. The dispatcher was also really good at letting me know their window and final ETA. Can't recommend them enough! Definitely putting them in my phone as my plumbers. read more

The plumbing team of installer lead by yhovenny or as he like to called yeo has gotten every install completed and ready for inspection read more

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My husband and I had a serious plumbing issue and ended up having to cancel our wedding anniversary plans to go away for the weekend. The water from the kitchen sink suddenly stopped and Nautilus Plumbing came out for an inspection and not only identified the problem immediately, but said they were able to take care of it the next day. It is important to note that this happened on a Saturday, during Labor Day weekend. While it did take the entire day, they were able to dig up and replace the front pipes to the main waterline, as well as replace the kitchen sink. We had just replaced the sink 2 years ago but they were able to get a newer model of the one we had installed. Additionally, Nautilus Plumbing had to come back a few days later to patch up the hole, and redo the cement on the sidewalk but overall, it was pretty seamless. When they showed us the pipes, we thought they had a log in their hand. I honestly don't even know how ANY water got through! The next day, we had a plumbing issue with the toilet and they came out and addressed that issue as well. Overall, we are very pleased with their service and if any other issues arise, we know for sure who we will contact! read more

Nautilus Plumbing - Plumbing Near Me - Los Angeles, California

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Was given a quote for $2,390. to reinstall an existing sink and service an existing water heater. While the work was being done and my wall was now cut open and the sink removed, I was told that the adjacent pipe needed to be cleaned and that it would cost an additional $450.00 to clean the few feet of pipe. I saw the pipe myself and it wasn't too bad but the 2 workers didn't want to continue until I agreed to this, I had no choice but to agree to the extra charge and disagree later. They also wouldn't repair the wall they put a hole in or attach the water heater housing to the wall. I emailed this disagreement to the company and they claim this was because that the machine (which was NOT used at all) had to clean an almost solid blocked pipe (it wasn't - I saw it). They used a hand crank type snake. The total paid so far is $2,790.00. This really seems way too high for the less than 5 hours work and few materials. I'm only asking for the extra $450.00 and it would be nice if they would fix the hole and WH housing but I won't hold my breath. Once gone with my money, they're gone. read more

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When I first moved into my old building, I needed a plumbing service and had trouble finding a good one. Then, I tried Nautilus Plumbing and had to look no farther. Its plumbers are smart, reliable, personable, and do great work. Their cheerful coordinator always picks up the phone, and its fees are reasonable. I highly recommend Nautilus Plumbing! read more

My partner and I bought a condo this year and I wanted to convert the kitchen from gas to electric. Nautilus was one of the companies I got a quote from and I decided to go with them because they were quoting a price that I was told to expect for the task of capping off my gas line. Their office was very responsive when I had follow up questions, which I appreciated, and they were able to get me an appointment only two days after I accepted their quote. Juan and Yhovany were the techs who arrived the day of my appointment. They arrived within the time frame that I was given and were very thorough and professional through the whole process. They needed next to nothing from me while they were capping the gas line and they were done in a flash. I would call them again in the future. read more

Came exactly the time they promised. Sergio and Jovany are very professional and very helpful. Finished the job in a very reasonable amount of time and then helped our neighbor and my wife's mother with concerns they had. Have used Nautilus in the past and will do so in the future. Thank you! Barbara and Jeff Halpern read more

Nautilus did timely and thorough work to help get our new house in move-in shape, including installing new tankless water heaters, adjusting the positioning of pipes in order to help roofers finish re-roofing, and adjusting loose fixtures in the house. I would recommend them to anyone looking for high quality plumbing work! read more

I really don't like to write a bad review, but my experience with this company deserves it. This is the second time we've called them (first time it was expensive, but the plumbers were at our house the entire day and it was warranted) and this was to fix a jammed garbage disposal. I was told that they would wave the $180 service fee because we were return customers. Great! When I came home and realized that they had charged my husband $250 to use their tool to remove something from the disposal that took 1 minute I was irritated. I assumed that they had accidentally charged me the service fee on top of their plumbing fees. It turns out that I was wrong. When I called the company to complain, they said that the plumbers were at my house for over 45 mins, and that this was the price. Now I was angry. I ended up having to send them the video of how long the plumbers were actually in my house ( from start to finish including paperwork 10 and a half minutes) and in the end they told me that $250 was the correct price. I'm okay to pay for a service but not only did the plumbers lie about the amount of time they were in my house, a $250 charge seems really, really unfair to me. The company also did nothing to solve this issue. I would look elsewhere for your plumbing needs. You don't want people who are not honest doing any job in your home! read more

Nautilus plumbing helped me with my toilet issue. Since I moved in to my studio apartment the toilet would continuously run and would take forever to reload the water in the tank. Bella and Sergio were very prompt to help me and provided a very detailed walkthrough. I appreciate their time and services, definitely look forward to working with Nautilus in the future for any plumbing needs read more

Our bathroom sink sprung a leak which in turn made us have to turn off the water for the whole house. Luckily for us that they came out today to take care of us. Sergio and Yovani did a excellent job they were prompt, courteous and very professional. We will call no one else in the future for our plumbing services. Thank you guys! read more

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We had an emergency call since our house has an underground garage and some pipe from above was leaking and causing the water from the leak to drip all over my car. I called and they booked me that same day, which was perfect considering I had work in the afternoon and was available during their morning times. Two technicians arrived and they were very Cautious as to not dirty or damage the surrounding areas. Apparently the walls behind our water heater had a pipe that wasn't sealed correctly, causing the wall pipes to leak underground in the garage. They had to open the wall next to the water heater and replace the broken pipe with a brand new one. Of course there was a mess but they helped to clean up and patch the wall nicely afterwards. They told me all the warnings, such as making sure the hot water turns on after 2-3 hours since they had to move the heater and they also called back to make sure the hot water was running fine. I'm glad I called Nautilus, they were super attentive and worked in a timely manner. I would definitely recommend them and use them in the future in any plumbing case! read more

Nautilus Plumbing - The heater had to be moved in order to open the wall and remove the damaged pipe, replacing it with a new pipe. - Plumbing Near Me - Los Angeles, California

Sergio and Bella did good work. We call late afternoon on a Sunday with an urgent need and they were over within an hour. They helped me understand the issue and the options, and were efficient and thorough. Highly recommended! read more

These guys were great! We had a toilet situation and couldn't get a plumber to come (too far etc.) called up Nautilis and they showed up quickly, went out to buy parts, and had it all fixed within the hour. read more

I really appreciate the fast and great response when I called Nautilis. They were able to accommodate a fast repair for me and they were quick and clean. They are always responsive with great service and workmanship. I highly recommend them and I consider them my Plumber of choice. Plus, they charge me less than the quote because they finished early, that tells you all you need to know. read more

I requested service through their form on Yelp, and they responded quickly with details and with their own request for me to confirm a time, which I did for the next morning. Shortly before the appointment window I called to correct some information I'd provided regarding our brand of toilet, and it turns out they never received my appointment confirmation. I was told "the person who handles our Yelp appointments didn't tell us." Okey doke then. She apologized and said she'd find someone to come out that day and call me back. Great! I gave her our brand of toilet and waited for her callback. Ten minutes later she called back and said no one was available and that "no one was familiar" with our toilet brand. I was...confused. I'm not going to pretend I'm a plumbing professional, but isn't a toilet a toilet, mechanically speaking? I asked this question, and she said no one could help me. Brilliant. Incidentally I searched for the brand online after I hung up the phone and immediately found the company website and numerous models for sale. I appreciated that Nautilus has such a high rating, but it appears some things fall outside their abilities and expertise. read more

We've used Nautilus for 5 years for all of our plumbing needs. Always honest, upfront, quick and the work has been great. Mike or Sergio are usually the guys who come when we make a call. Both are awesome. Our house is 90 years old and had fallen into disrepair before we bought it as a flip, so there has been a lot more than average that has needed to get updated/ replaced/ repaired. Mike and Jesus most recently came and rerouted a drain from an old unused pipe to our main line. In and out super fast. The work was excellent. We also had Evan out who managed a crew replacing our sewer line (90-old year old clay line had gotten roots and cracked). They worked diligently over two days to dig, pull it out and replace the sewer line, and put in a sleeve on our old cast iron line under the house. Due to a torrential downpour, they had to take a long break, so attached the line temporarily (in the rain) before they finished the cleanouts so we would be able to use the bathroom and sinks, etc. They even did a great job preserving as much of our grass as possible from the trench, cutting it out in sod squares so it could be replaced and grow back in as quickly as possible. We've had our hot water heater replaced by them, and they handled all the conversations with the manufacturer of our faulty one so we could get it replaced expediently. Overall a great group of people and excellent plumbers. read more

Was recommended Nautilus for any type of plumbing work..and Juan Aguilar arrived to install a shower faucet. He was very professional, and extremely knowledgeable at his craft. He worked diligently, courteous and and expeditiously...A+ work highly recommend this company and staff .. read more

I contacted Nautilus Plumbing to repair a kitchen sink and install new taps. Juan and his team arrived on time the following morning. They looked at the job quoted a price and i asked them to proceed. I found them personable, efficient and professional. In the event of future plumbing issues, I would not hesitate to call Nautilus Plumbing. read more

I just had the best experience with Sergio - he did a great job with a challenging issue and was totally kind and patient and friendly and communicative through a frustrating situation. If you're looking for someone prompt, knowledgeable, and pleasant to be around (with 30 years of experience!) Sergio is your guy. It's sometimes hard to trust folks you're hiring and meeting for the first time, but his integrity was obvious from the get go. All the stars, all the thumbs. read more

Amazing plumbers and people. I trust these plumbers to do exceptional plumbing work, leave the space better than they found it, and best of all - not to upsell! Pedro has been great to work with - he really cares about his clients and I appreciate him taking the time to explain everything thoroughly and educate us. Shout out to Giovanni, Eric, Diego and everyone else that worked on our project. Happy to have found a reliable neighborhood plumbing company! read more

I hired a plumbing company to help me out with a couple of plumbing issues in my house! I felt like they were scamming me ! I call nautilus plumbing for a second opinion! They walk me through everything step by step explain everything to me make sure I understand everything, very patient and respectful definitely I will used them again! Sergio and Juan awesome job!!!! I'm very happy with there work !! read more

Had an emergency in the middle of a film shoot, without hesitation Nautilus came to the rescue! Great technicians, very qualified and experienced, fixed the problem in no time! I highly recommend these very professional plumbers for all your plumbing needs! read more

Sergio was great! He arrived ahead of schedule, was very knowledgeable and professional, and quickly fixed our tankless water heater. The Nautilus appointment line has excellent communication and I would use their services again. Highly recommended and ask for Sergio! read more

Amazing customer service!!!! Had an issue but they took care of it super smoothly. They Arrived on time without a 100 hour window gap. They were Super polite. Follow up phone calls ensuring everything was all good. read more

I want to thank nautilus plumbing for all there help!! I regret not calling them before!! There tech Juan Aguilar was awesome great work we love it and are very happy !! Definitely we recommend them and will be calling them again soon for more projects we have in mind!!! read more

We had water leaking from the ceiling of our house. We called Nautilus at 8am and by 8:30am Bella was at our house. She quickly identified a pinhole leak in a pipe and had it fixed within two hours. She also advised that the leak had caused some moisture in the walls and recommended having it evaluated before closing up the wall to prevent mold growth. She was so helpful, so professional and knowledgeable, and so fast. Can't recommend Nautilus (who we've been using for years) and Bella enough. read more

I don't know who usually hires this company, but they are sketchy at best. We asked for simple moving of a gas line, to which they found a mysterious water leak on newly remodeled kitchen, and said they would fix everything for 1550.00. Ridiculous, we are calling the previous company to take care of this, and see if there really is a outgoing water leak. read more

I was really grateful the day Nautilus plumbing came to service my home-- I had sewage seeping out of the bottom of my toilet, and coming up and out of my shower. My entire bathroom floor was flooded. This was the middle of the day, and I was working from home. I knew something had to be done ASAP. So I called Nautilus plumbing. They came and had to pull the toilet out in order to run a sewer cable because the pipes were backed up and there is no 4' clean-out at my house. The tech ran the sewer cable to clean out and reset the toilet. He left tools and his boot prints all over the bathroom floor. He made no attempt to look into what was going on with the shower. However, the toilet wasn't leaking out sewage anymore...so I thought the $400.00 bill I received a week later was worth it. What a fool I was to believe this technician. He is a disgustingly manipulative and dishonest business man-- The problem he told me he had rectified was only a TEMPORARY FIX, which I learned 3 months later when the sewage began flooding my bathroom and shower AGAIN. I had been charged close to $400.00 for Nautilus plumbing to essentially put a puny BANDAID on a wound that needed stitches. The plumber, SERGIO, knew exactly what he had done. He knew this was going to eventually going to happen again. And yet, he took $400.00 out of my pocket anyway. When I called him this morning to come and remedy the situation AGAIN, he came right away. I expected service FREE OF CHARGE because I had paid for him to FIX the problem, and the problem is clearly still not fixed. However, Sergio refused to provide any service free of charge. He said he would be more than happy to "fix" the problem again, but at a cost. I told him this was absurd-- because if he had truly fixed the problem that I had paid him to fix, then he wouldn't have to fix it AGAIN. He told me if I wasn't going to pay him for the additional service, he was going to leave. And that he did... The sewage that has now flooded my bathroom floor again is a very serious health hazard to myself, my housemates, and our pets. And we are being exposed the various diseases carried by RAW SEWAGE, because Nautilus plumbing made a false claim, robbed me of $400.00, and refused to follow up when time exposed their lie merely four months later. Not only will I never call Nautilus plumbing again, I will also be addressing this issue with my lawyer by my side. I hope this company decides to be true to their word, and rectify the very serious issue that I PAID them to remedy. The last thing I want to do is cause anyone else problems. But I paid these people in good faith to solve mine, and all I've been left with is a bathroom STILL soaking in raw sewage and hundreds of dollars + two full days lost to filth and frustration. read more

called them on 6/12/16 Came home Sunday afternoon to find a clogged kitchen and bathroom sink and a leak underneath those sinks!! UGH!!!!!!!!!!!!!!!!!!!! The two plumbers I usually use weren't available or weren't answering. It's difficult to find a plumber on a weekend! I've tried looking through the AOA magazine, but that didn't work at all. I thought, "Hey! How about yelp?!?!" Hello!! Bingo!! Found several!! The few that I called were either already all booked up, couldn't arrive till a few hours, or the cost was to high. Nautilus said if I waited till Monday, there would be no charge for coming out. I decided to take a chance. I asked the tenant above me not to use their bathroom sink. Monday AM they were here on time!! They fixed what they could in less than 2 hours. Unfortunately there were repairs that could not be done that day because he needs to buy a toilet and other stuff. 2nd visit He called me to say he's running late! Wow!! My usual plumbers NEVER do that! He was less than half hour late. They fixed the problem in less then 2 hours. This company is more expensive than my usual plumbers, but I really like the customer service. I would definitely use them again for weekend emergencies. read more

Nautilus Plumbing is fantastic! I had them come to install a water filter system in my house. The plumber ended up showing me that there were things in my kitchen sink that weren't hooked up properly. After more investigation, it turns out that my contractor took a lot of shortcuts. I'm happy to report that things are all fixed. Nautilus works quickly but has a lot of attention to detail and is very professional. They aren't cheap, but you get what you pay for. I wish they had done the plumbing on the entire house. I would call them again in a heartbeat. read more