Came in to ask about a complicated fix (damage that I accidentally made to a brand new bag,…read moreunfortunately). The staff was kind, knowledgeable, and honest about the services they provide. They helped me as best they could, and I appreciated them taking the time to explain. Great, friendly customer service. I'll be back!

Some places reveal more about themselves by saying nothing at all. I walked into this shop, no…read moregreeting, no nod, not even a glance of acknowledgment. Silence can be powerful, but here, it was laced with disregard. I approached the man in the black apron, the one with the small gapped tooth and even smaller sense of professionalism, and asked a simple question: what could be done to clean my shoes? His answer--uncertain, uninterested, and lacking any skillful persuasion, was that he didn't know what would come out. No solutions, no confidence, no seduction of the sale. Just cold indifference. Then, without invitation, he launched into heel replacement prices for all four pairs. I never asked for heel replacements. I came for a shine. His response was not only tone-deaf, it was a clear attempt to shift the conversation into something I didn't ask for. Perhaps a poor strategy, or perhaps the result of someone who's lost their love for the craft. Either way, I didn't bite. When I questioned his approach, he snapped, "You don't have to leave your stuff here." I replied calmly, "I won't leave it here if you don't want me to." He waved me away like a nuisance and disappeared into the back. A man who holds no power, grasping at control in the weakest way possible. What truly sealed the impression was the woman at the front. She watched it unfold and did nothing. Inaction is a form of action. And her silence said everything I needed to know: my presence was unwelcome, and my business unwanted. Let this review be a quiet warning, not a loud complaint. Some places are simply not worthy of your time or money. Withdraw your presence. They will feel the loss more than your words. After the owner passed away, this place has gone terribly wrong. There are better places out there with affordable places where they would love you and your business.

I brought in two pairs of sandals that my dog had chewed up. The Shoe Doctor was upfront--he said…read moreone pair couldn't be fixed, but he'd do his best on the other. I appreciated the honesty and effort. He stitched them up as well as he could, and while I've never had shoes repaired before (so I can't say if it was an amazing job or not), I was satisfied with the results. Solid experience overall!

The name "shoe doctor" is completely accurate as he diagnosed by broken heels and returned them as…read moreif they were brand new shoes! So very happy to have one of my favorite pairs returnec to their glory days! And, despite not having my receipt (with number) which created extra work in the search, they were happily returned to me before a trip. Good price for the great work also! Happy to recommend - the DOCTOR is definitely IN my list of go to service people!

Rob is a true gentleman as well as an expert shoe, boots, etc. repairman. His prices don't break…read morethe bank either! He did a minor shoe repair for me and I hope to do much more business with him in the future. I highly recommend him.

Had a heal come off a cute pair of boots! Fast and reasonable repair! Call him for an appointment…read morebecause he works from home.

Over the course of several decades, since 1996, I have brought in boots for repair and or…read morereconditioning and the work as always been beyond exemplary. Our community is very fortunate to have a craftsman of this stature amongst us. In other words, it doesn't get any better.

Awesome workmanship in a hard to find trade. I've been taking my shoes to him since I moved here in…read more1996 and highly recommend him! He's repaired everything from sandals to heels perfectly and quickly.

Stopped in to have 2 pairs of boots worked on. First pair needed a half resole and recap on the…read moreheel, second pair just needed some shims to help even out the wear. Both pairs were completed quickly and have years of life extended to them. Couldn't be happier with the work. Hours are kind of limited but they are listed in the window and easy enough to plan around. My advice to anyone is to make sure you discuss what you want done and understand the process.

Stopped by on a whim, after repeatedly attempting to give business to another repair shop nearby,…read moreto get heel caps replaced on a pair of vintage Gucci mules. I did not have the replacement caps that comes with the shoes and they were honest about possibly not being able to replace the cap due to the specificity of the cap. Ultimately was able to the replaced as was done timely. Great work done on my shoes but establishment did reek of cigarette smoke, so be aware when visiting.

I have lost weight and had to have my belts shortened. I was really happy with the leather work…read more I will be back.

Brought a leather purse bag to be sewn discussed what needed to be repaired. They kept it for over…read more2 weeks, get it back and it wasn't all repaired as discussed, obvious hole in the flap which we asked to repair, she said "oh sorry I didn't see that." No offers to fix it nothing. I had to prepay for the service. Took way to long and still wasn't fixed as requested. Sloppy service

My experience was great with Perron's . They are a family with deep roots in Hammond…read more As a child, I remember Perron's in Channel Shopping Center. Although now they are a more specialized shoe store, which does repairs( sent off premises), They stretched a pair of loafers for me . I enjoyed talking w the current manager, reminiscing about the past. Great service, and I like to support local businesses.

Save money to buy MORE shoes!!!…read more This shop is known for selling dance wear, as well as quality shoe repair. My family has used this centrally-located, locally-owned repair shop for 20+ years. They do it all--resole shoes, add grips to slippery soles and fix heels! Another perk is that the leather is cleaned, so they always look like new again! Repairs only take a few days, and I would trust them with any shoes. If you are purchasing nice heels or boots, it's well-worth the small cost of repair. My favorite boots and shoes last year after year!

The quality and expertise cannot be beat. I brought in a pair of boots to be restored as a…read moresentimental gift for a loved one. Other shops would not attempt but Wilson's gave them a new life. Truly remarkable!

They are about their business. I have been twice and walk away satisfied every time. If you need…read morerepair I highly recommend them.

So accommodating! They repair shoes while you wait, repair luggage in 24 hours, and do it all…read morewith a great attitude at a reasonable price.

Visits this shoe repair place that I have used before and found that they are under new ownership…read moreand the new owners were so friendly and welcoming. The level of expertise and service was outstanding. We thought we would just drop of our items and have to go back and get them like it use to be but today they did all of the services right on the spot and went above and beyond with the quality of the work. This is a must visit location for any repair, polishing and leather work.