Food: The food is fine--fried chicken, corn, and rice cakes. The chicken was hot and fresh, and the…read moreportions were good. If you can't eat one of these things, this isn't the place for you.
Atmosphere: It was freezing when the door opened, but otherwise fine. There's limited seating, but enough. However, if you're seated near loud students, it's hard to have a conversation, which makes it less enjoyable for families or non-students.
Service: I don't blame the servers; I blame management for not empowering them to handle issues.
The host was pleasant, and we were seated quickly. We had to ask for a paper menu, but that wasn't a big deal. The problems started when a server brought our food and spilled sticky garlic sauce all over me. She seemed confused at first, and my wife had to point it out. Instead of helping, she brought back just a few napkins and a wet paper towel. The sauce soaked through my shirt, stained my jeans, and dripped onto the table and floor.
I went to the washroom to clean up, but my shirt was ruined, and I had to wear my winter coat zipped up for the rest of the meal. When I returned, the mess was still on the table, bench, and floor. I had to clean most of it myself before asking staff to wipe it properly. By the time I could eat, my food was cold, and I was sticky and frustrated.
The staff apologized and offered to waive the $11 appetizer, but the ruined shirt, stained jeans, and overall experience weren't addressed. When I asked for the bill, it took 15 minutes to arrive, and I had to remind them to bring a takeout container. I paid the bill without saying anything. But then they asked how they could make it right, and I told them the scope of the issue and what they could do, but they seemed clueless and offered nothing of real value.
Final thoughts: My $50 shirt was trashed, I spent $6 on laundry, and my night was ruined. Management needs to train staff to handle mistakes properly--it would cost less than the damage to customer experience. The excuse that they are just part timers and don't know what to do isn't a valid excuse. Empower your employees to make a mistake right. And when they told me how they could make it right, I just asked for my money back. I'd not have left this review if they had done that.
Oh, and the parking is terrible.