This is the main bank on Thornaby Town centre and I have had an account there for the past 30 years…read moreand I cannot fault the service I have received. The layout of the bank is good - it is easy to see where you need to queue for various services. The staff are curtious and efficent and always seem to deal with the queue for the counter service very quickly. The cash points are always stocked up and working.

This bank is one of the better ones in Stockton. There's nearly always a member of staff to greet…read moreyou when you enter and make sure you get exactly what you need as soon as possible. There's plenty of counters open, especially at busy periods and I don't remember ever having to queue for long, unlike a lot of other banks in the town centre. On an evening/through the night the front section of the bank can be accessed to gain use of the cash machines, you simply swipe your bank card for the door to open. Once inside, it's well lit and have CCTV recording so feels a little safer than visiting an ATM in the shadows of the High Street.

This branch of Darlington Building Society is located on Stockton High Street, up near the church…read more It's not really on the High Street, although in a sense it is! It's on a separate road sort of set back from the main High Street. It's a pleasant little branch. The staff are friendly and helpful and I am always pleased with the service received in the branches. I have a number of accounts with them, I have a savings account myself, and both my children have savings accounts. I also have my mortgage with the Darlington Building Society at the moment. I did have one or two issue with the way the head office handled my mortgage and caused unnecessary delays, but the branch staff have always been very helpful.

This is a small branch of Barclays Bank, located on Mitchell Avenue, quite a long walk from the…read moremain run of shops in Thornaby. This is a small and friendly branch with just two or three cashier counters, and a small private area for more detailed discussions. It's not my regular branch but I do go there every few months. The staff are always friendly and helpful, and you don't generally have to queue for very long. Thornaby town centre is undergoing a massive refurbishment and regeneration at the moment, and I understand that soon this branch of Barclays will be moving into a new office, closer to the rest of the shops.

I don't actually bank with Natwest but have often been inside this branch with a friend…read more There is always a queue for the counter service so give yourself plenty of time to visit. There's is usually a shorter queue for the help desk and the staff are always really helpful. They have private rooms for discussing your account in confidence or if you need to sort your overdraft, loan etc. Their 'quick pay' service is a small postbox on the wall and not very secure in my opinion. There are cash points inside as well as outside; the outside ones are usually quite busy. Overall, it's clean and tidy inside with friendly staff, it's just the queues that let it down.

I really don't think this branch of natwest is suitable for the amount of people that use it,…read morewhenever I go in there is always a queue right up to the door, which means that if you need something from the cash counter, you're in for a long wait as they don't often have many staff on, which surprises me as there always seems to be lots milling about the place, just not on the tills. On the upside whenever I go in, despite the wait the customer service is always excellent, and very rarely need to wait for an issue with my account to be resolved. They have 2 cash machines in the branch, which is useful because often the ones in the wall outside are being used by people who don't actually bank with natwest, so they rarely use the ones inside and they usually have little or no queue.

Closing the branch . Couldn't care less about smaller savers . Teller sitting doing nothing…read morewouldn't take my Barclay card payment .told me to use automated teller .At 80 some people can not do that .

There's often a queue for the counter services here and, even if they don't look busy, you usually…read morehave to make an appointment with the advisers and come back another day (although if you insist they will make a same day appointment). They're nearly always running late for appointments though. It's not open on Saturdays and has sometimes been closed when it should've been open. The advisers have made several mistakes on my account at this branch so I avoid it at all costs. I personally don't recommend Barclays as an account provider and I certainly don't recommend going to this branch.

My company has an account at this branch but most of our use is via internet banking these days…read morewhich is probably a good thing. There are helpful people within this branch, they are just rather hard to find and actually keep hold of! The building itself is pretty old but easy to access being right in the centre of town and all on one level. There are cash machines both inside and out so if you are using them during opening hours and are worried about taking money out you can at least put it away in a purse/wallet before you leave and feel a bit more secure. The red sofas in the reception area could do with being replaced though as they haven't stood up to the wear and tear!