This is my local branch of Barclays - I've banked here for years and have always been pleased with…read morethe service. The staff are really friendly and helpful, and even when it's busy it doesn't seem to take them too long to get through a queue of customers! This branch is located on Yarm High Street, about half way along the High Street, on the same side as Sainsbury's.

This bank is one of the better ones in Stockton. There's nearly always a member of staff to greet…read moreyou when you enter and make sure you get exactly what you need as soon as possible. There's plenty of counters open, especially at busy periods and I don't remember ever having to queue for long, unlike a lot of other banks in the town centre. On an evening/through the night the front section of the bank can be accessed to gain use of the cash machines, you simply swipe your bank card for the door to open. Once inside, it's well lit and have CCTV recording so feels a little safer than visiting an ATM in the shadows of the High Street.

This branch of Darlington Building Society is located on Stockton High Street, up near the church…read more It's not really on the High Street, although in a sense it is! It's on a separate road sort of set back from the main High Street. It's a pleasant little branch. The staff are friendly and helpful and I am always pleased with the service received in the branches. I have a number of accounts with them, I have a savings account myself, and both my children have savings accounts. I also have my mortgage with the Darlington Building Society at the moment. I did have one or two issue with the way the head office handled my mortgage and caused unnecessary delays, but the branch staff have always been very helpful.

This is the main bank on Thornaby Town centre and I have had an account there for the past 30 years…read moreand I cannot fault the service I have received. The layout of the bank is good - it is easy to see where you need to queue for various services. The staff are curtious and efficent and always seem to deal with the queue for the counter service very quickly. The cash points are always stocked up and working.

This is a small branch of Barclays Bank, located on Mitchell Avenue, quite a long walk from the…read moremain run of shops in Thornaby. This is a small and friendly branch with just two or three cashier counters, and a small private area for more detailed discussions. It's not my regular branch but I do go there every few months. The staff are always friendly and helpful, and you don't generally have to queue for very long. Thornaby town centre is undergoing a massive refurbishment and regeneration at the moment, and I understand that soon this branch of Barclays will be moving into a new office, closer to the rest of the shops.

This is quite a large and very busy branch of Nat West, located on Stockton High Street, next door…read moreto McDonalds. It has a number of cashier counters and an enquiry desk, and it always seems to be really busy and full of people. The staff are friendly and helpful, but I wish they would do something about the queues. When I last went in there I had to queue for ages to get to the enquiry desk, then I had to wait again for someone to be able to have a word with me. I only wanted general information about maybe switching my account from another bank to Nat West. They were helpful and gave me loads of information, but what I didn't like was that they asked for my name and address and phone number first! I just feel that's not necessary when I just wanted general information and hadn't even made up my mind. I daresay that directive came down from head office so it's not fair to blame the staff in the branch, but it did annoy me!