Closing the branch . Couldn't care less about smaller savers . Teller sitting doing nothing…read morewouldn't take my Barclay card payment .told me to use automated teller .At 80 some people can not do that .

There's often a queue for the counter services here and, even if they don't look busy, you usually…read morehave to make an appointment with the advisers and come back another day (although if you insist they will make a same day appointment). They're nearly always running late for appointments though. It's not open on Saturdays and has sometimes been closed when it should've been open. The advisers have made several mistakes on my account at this branch so I avoid it at all costs. I personally don't recommend Barclays as an account provider and I certainly don't recommend going to this branch.

halifax building society is the last shop before you get to the middlesbrough train station it is…read morequite a large building society as you enter on the right there is a customer help desk always with a couple of members of staff to answer any queries, then there is 6 or 7 customer service windows for you to make your transactions which is very good as you get a quick efficient service of the well mannered and friendly staff

Halifax - the people who give you extra. Yes, extra hassle, extra attitude, extra rudeness. An…read moreerror 6 days ago with their machine meant my card jammed and was automatically shredded. My new one has not arrived and I've had to borrow money from people for 6 days. I go there in person today ,when I'm supposed to be working, armed with passport and driving licence, to get some of my own money out of their account, to pay people back, put fuel in my car and buy some food. Their charmless assistant tells me that I can only have £50 of my own money. I explain the situation and she says 'that's the head office rule'. I say that they might want to show some flexibility given that all the error was theirs and the money in their account is mine. She leaves me standing while she speaks to the Manager. When she comes back 10 mins later, she doesn't speak to me but gives me what I asked for and then says and I quote "We will make an exception for you on this occasion but, in future, you will only be allowed £50". At that point I get very angry and point out that rather than doing me a favour, I'm doing them a favour by banking with them and asked how they expected me to eat and get to work with no fuel after 6 days with no money because of their error. At that point, the manager interjects and tells me to lower my voice. She then apologises to the customers in their queue for my behaviour and says that 'If I have something to say, then I can wait 5 minutes and say it to her'. I'm not a violent person but it's a damn good job she was on the other side of the counter of I'd be arrested by now. I've banked with those idiots for 20 years, there's a decent amount of my hard earned cash in my account and that's the extra their people give me.

This bank is one of the better ones in Stockton. There's nearly always a member of staff to greet…read moreyou when you enter and make sure you get exactly what you need as soon as possible. There's plenty of counters open, especially at busy periods and I don't remember ever having to queue for long, unlike a lot of other banks in the town centre. On an evening/through the night the front section of the bank can be accessed to gain use of the cash machines, you simply swipe your bank card for the door to open. Once inside, it's well lit and have CCTV recording so feels a little safer than visiting an ATM in the shadows of the High Street.