I don't actually bank with Natwest but have often been inside this branch with a friend…read more There is always a queue for the counter service so give yourself plenty of time to visit. There's is usually a shorter queue for the help desk and the staff are always really helpful. They have private rooms for discussing your account in confidence or if you need to sort your overdraft, loan etc. Their 'quick pay' service is a small postbox on the wall and not very secure in my opinion. There are cash points inside as well as outside; the outside ones are usually quite busy. Overall, it's clean and tidy inside with friendly staff, it's just the queues that let it down.

I really don't think this branch of natwest is suitable for the amount of people that use it,…read morewhenever I go in there is always a queue right up to the door, which means that if you need something from the cash counter, you're in for a long wait as they don't often have many staff on, which surprises me as there always seems to be lots milling about the place, just not on the tills. On the upside whenever I go in, despite the wait the customer service is always excellent, and very rarely need to wait for an issue with my account to be resolved. They have 2 cash machines in the branch, which is useful because often the ones in the wall outside are being used by people who don't actually bank with natwest, so they rarely use the ones inside and they usually have little or no queue.

Closing the branch . Couldn't care less about smaller savers . Teller sitting doing nothing…read morewouldn't take my Barclay card payment .told me to use automated teller .At 80 some people can not do that .

There's often a queue for the counter services here and, even if they don't look busy, you usually…read morehave to make an appointment with the advisers and come back another day (although if you insist they will make a same day appointment). They're nearly always running late for appointments though. It's not open on Saturdays and has sometimes been closed when it should've been open. The advisers have made several mistakes on my account at this branch so I avoid it at all costs. I personally don't recommend Barclays as an account provider and I certainly don't recommend going to this branch.

This bank is one of the better ones in Stockton. There's nearly always a member of staff to greet…read moreyou when you enter and make sure you get exactly what you need as soon as possible. There's plenty of counters open, especially at busy periods and I don't remember ever having to queue for long, unlike a lot of other banks in the town centre. On an evening/through the night the front section of the bank can be accessed to gain use of the cash machines, you simply swipe your bank card for the door to open. Once inside, it's well lit and have CCTV recording so feels a little safer than visiting an ATM in the shadows of the High Street.