Her weed is good and service is great and she throws freebies once in a while i going to order in…read morethe morning what can I say me likey

Great service and great prices! Their staff is always so warm, helpful & eager to answer and assist…read morewith any questions! Great prices also.

Let me start off by saying your Woodland crew, all of them are exceptional and outstanding, there…read moreare no improvements needed. There are no "stupid questions" and they make you feel like they are your best friend and your part of the crew, from an enthusiastic greeting as you walk in the door, to another as you enter the show room. I cannot say enough. AYour selection is impeccable and vast as well. Now for ownership, that is another thing. The biggest beef and I am not the only one as I have heard from other customers as well. What is with the $5.00 atm fee? This is an absolute slap in the face to your customers, and I can only equate it to corporate greed. Your employees work so hard to make each shop into a "local neighborhood shop" and in seconds you kinda put a damper on that. Maybe I am missing something, and I do know there are fees at the bank involved. But let's do the math. First off, you do have expenses as all business does but the profity margin at dispensaries is already high. The price point you set is to remain profitable. The beef, is at 5$ per swipe, at a modest 100 transactions per day is approx 15 k pure profit. So that encourages cash only as your bank machine has fees as well. Let us talk about encouraging cash............hmmmmmm. I love getting "cash" as well. I get that. But your adding 5$ per trans is really soaking your clients. With almost everything being cashless or cashless encouraged it almost feels like a trap. You have gone so far even as to switch out to a new debit system and "forgot" to put the 5$ per transaction fee notice back on the customer terminal so if the employee forgets to mention it you don't even know about it. Now I have heard other businesses charging this heavy fee but instead of being greedy they put it into their employees. Retirement funds, medical and health coverage or yearly bonuses etc. I know you have reward programs etc. and are a great business. I def may have it all wrong, but I have heard people really complain and with so many other dispensaries around, a switch is easy. I love your shop but this just leaves a bad taste. Like I said I am mostly uninformed and maybe totally wrong but with everything being so expensive do we really need such a high fee. The 1% give to the community is a start too. I would like to thank you in advance for your time and do hope you take this question and suggestions as intended and not a attack on you or your staff. Please pass along the love to your staff. Best Regards and the best day, Terry

embarc is ripping you off! I did a pick up order with my…read moregirlfriend and when we got home and smoked some flower it was like rolling up some old wood the flavor was gone and the potency to. we checked the packaged date and it was last year 2025 . embarc sells old outdated flower and vape pens under deals to get rid of products that are old. clearly a rip off!. I don't recommend embarc instead I recommend future buyers to check the package date to ensure you get fresh weed for your money and not a rip off!.

Great experience! Eric was incredibly kind, patient, and respectful from the moment he introduced…read morehimself. He gave honest opinions on strains, recommended great brands, and was super efficient from start to finish. Also want to shout out the security guard and the gentleman at the counter--they were both welcoming and helpful. Juva has a great selection, and the customer service really stood out. They also had a great discount! I'll definitely be back!

Delivery takes forever sometimes sometimes it's within 30 min of the window which shocked me . If…read moreyou get a 1-3pm (2 hours) window expect it to comes at 3:30-4:30pm. It's a lot of waiting.... Anyways they do bring the correct product you ordered. It's alright. Probably the best service for delivery in the San Mateo area. But I would just go in person if you can. It's worth the time or wait since you're waiting hours anyways even though you pay the delivery fee ordering online

Nope to this doap. Made us wait hours for a callback promise us everything that I needed and then…read moredid not come through. Told us they took PayPal and then wanted cash and did not have the product necessary. Would not recommend I would not use them

Thanks guys! new for me but very simple process and the doap was great! recommended if your at home…read moreor on the go. thanks guys i will be calling you again.

Great customer service! Was so easy to set up a delivery as a new customer. Thanks for the help,…read moreI'll be back.

One of my favorite spots to shop, delivering the fastest to the San Mateo area. They have a huge…read moreselection to choose from and great prices and deals!! The drivers are always super quick and friendly and the ETA's they provide are almost always accurate(unlike some company's...) Definitely recommend for you to try!

After a flight cancellation, going home after week of work here, and forced stay til early the next…read moreday and trying to unwind - I found this service to be a oasis. Professional, kind, within an hour.

Great service. Super friendly and helpful. Was a loyal customer for a period, am giving up the…read morereefer but want to shoutout this business for being easy to use and so friendly. Thanks y'all!

They have a great selection ,their not as far as vallejo is and their open relatively late.read more

Having an endless menu is a liability when there is zero guidance to navigate it. The 'analysis…read moreparalysis' caused by too many options--paired with a lack of help--is exactly why we left and went elsewhere. This is also why so many people remain intimidated by cannabis instead of embracing its benefits. You only get one chance at a first impression, and they last a lifetime. Embarc has a great spot and a solid location, but the service is hit or miss based on the budtender. Some are nice and don't mind providing an educational experience; others treat it as transactional only. This is unacceptable. Case in point with Dom. I had a friend in town from NC and the experience was less than desirable. No effort to engage, no curiosity about what we were looking for, just going through the motions. Management needs to learn to treat all customers as discrete and unique individuals. Not everyone walks in already knowing what they want. Having an expansive menu is a liability when there is zero guidance to navigate it. The "analysis paralysis" caused by too many options--paired with a lack of expert help--is exactly why we left and went elsewhere. This is exactly why so many people are intimidated and don't embrace the full benefits of cannabis. Juva is right up the street and Airfield is right up the road. The competition is real. Invest in your people. Train every budtender to meet customers where they are, not just move them through a line. That is what turns a first timer into a regular. Embarc has the location and the selection. Now match it with the service.

Very cute little boutique style club that offers a variety products depending on your medicinal or…read morerecreational needs I got a deal on five little pre-rolls enhance with keif Very nice friendly budtender, and I took his advice on what to get and I was not disappointed.

I was here a few weeks ago with a friend for the hannah montana event and I unfortunately was…read moreharassed by a staff member. I was checked at the door by security two different times during the night (i left to get some food and came back) . Just like the first check the second check i had my keys in hand that had a pepper spray attachment to it and they said nothing about it and let me in. A few minutes later, I had some guy rushing towards me aggressively telling me that I had to give him my keys. I was very uncomfortable with that and told him that I would just rather leave. As I'm walking out, he yelled at me "yeah fucking leave" and I told him that he was acting weird and then he gave me the finger. I started recording because I was uncomfortable with him following me. Truly uncalled for. It was literally a hannah montana event this guy was out of line.

THE HeLLLA BESTTTT DISPO !!!! . This is honestly the best dispensary in the Bay Area. I've been…read morecoming here for years and their customer service is always top tier. Today (March 8) I got a call letting me know that the product I ordered online wasn't available anymore. Most dispensaries would just wait until you show up and then tell you, so the fact that they actually called ahead was already great customer service FRFR !!! When I got there, the budtender really tried to help me shout out to the bud tender for that my apologies tho I forgot her name . !!! find other options, including cheaper brands and similar products. Luckily they ended up finding the exact one I originally came for. What really stood out to me was that since at first they thought they wouldn't be able to satisfy my order, they gave me a free all-in-one vape on them so I can try it Who does that?? I've never seen another dispensary give a free product just to make sure the customer leaves happy In all the years I've been coming here, I've only had one small issue and they solved it immediately. The staff is always nice, helpful, and they always have tons of deals DEFINITELY RECOMMEND !!!!!

I've been going here for years and I've had to sign up for accounts a half dozen times now. My…read moreorders never stay in the history so I've been unable to see what I ordered before. I did always get good service and products. Yesterday I took advantage of a really good deal (I think it was BOGO for a penny) to order two AIO and four cartridges. It came out to $66. I was stoked. I got a notification that my order was received and that I would be notified when it was ready to be picked up. I didn't hear anything by the end of the day or today so I decided to just go down there. Oh, they don't fill the orders, I was told. You have to just come down there and get your stuff because they don't notify you. Not only that, if you don't come the same day, your order goes away. No way to see what you ordered. Disappointed and I'll admit very frustrated, I got one AIO and two cartridges and it was $66. Half as much product for the same price because they wouldn't honor yesterday's sale today. Even though they never notified me in advance of their arbitrary rules. Might be time to find a new dispensary.

Best little spot around! They are all super friendly & make you feel comfortable…read moreNever busy and always have deals

We had passed by during Fog Fest. They had kids running a lemonade stand outside giving samples…read morewith other delicious freebies like hamburgers, hotdogs, & chips for anyone passing by. It's their fog fest tradition which I'm so thankful for because we weren't able to stand in the long food lines with a teething sleepy 9 month old so we helped ourselves. They were having a 20% off special too. I purchased some THC/CBD cream for my back pain that's been exacerbated lugging around baby boy. The guys running the shop were so chill and friendly and I'll probably pass by again when I need a refill on balm.