Staff were helpful and knowledgeable! Not rush or pressured to rent at all. Entire facilities were…read morebright, quiet, and very clean, including the 3-storage units, inside and out. My friend referred me and we both got the "refer a friend deal". Thank you, Evangeline, Jasmine and Rish!

It is a well managed place, clean and safe. Prices are competitive, good location and facilities…read more recommended

Reasonable prices and fair access hours, but wow the front counter staff needs to change their…read moreattitudes. I dunno who the newish guy is but, he never smiles and rarely says hi. I always do!! He makes me dread going there. What an awkward and anti social worker dude. Kits mini storage has two parking sports for cars, so go during off hours if you have a large load. Varying sizes of storage lockers trough out 5 flights. It's an old school building with an even older school elevator, like freight style. Make sure you close it properly so the other customers can use it, or you will he screamed at by the unfriendly a## that works the front counter. Just saying.

I stored most of my life at Kitsilano Mini Storage for about 6 months while I embarked on a…read morecouch-surfing/traveling adventure. It was a good experience from start to finish. They gave me a great discount on the first three months. The service was always friendly; the entire building was clean, well-lit, and felt very secure. It's all do-it-yourself, but they made it easy, with a big loading bay to park in, and plenty of dollies to move heavy items around. My only complaint is that the hours could be a bit longer (since I worked, I could really only get there on the weekends - this generally worked out fine for me, but if I had been storing things for the long-term, it might have been difficult). Otherwise, if you need a clean, dry, secure place to store your stuff, whatever it might be, this is a great location. They have all kinds of storage units - from the very small to quite large.

I came to this storage locker very last minute my landlord refused to give me keys or answer my…read morephone calls so on moving day I requested a 5 x 10 unit. They gave me a unit for very very cheap on promotion and were extremely professional and friendly and accommodating especially after being taken advantage of in my commercial lease with my previous landlords. Ronald and Jun we epic - and I mean Epiiiic - super helpful and they showed me the unit and went out of their way to make sure all of my stuff would fit in the unit I selected!!

Great place, great people! Everything was clean and in good shape; the staff was friendly and…read morehelpful. I'd use them again for sure!

I have been using their services for about 12 years. I recently emptied my locker as we're moving…read more The staff that work here are stellar - they are super helpful and always answer any questions promptly. The facility is quite good - very clean, well lit and maintained. They make it super easy to access. I've never had any critters in my stuff! Make sure you bring loonies if you need to use a cart, especially if you are here after hours. During office hours they can also sell you various things that you might need. Onetime, my key literally fell apart inside my lock, so they cut the lock off and sold me a replacement at a good price, saving me the hassle of going to the store.

These people are so friendly! They answer the phone promptly and go out of their way to make sure…read moreyou are happy with the unit and price. The prices are very reasonable. Unfortunately, I am going with a more convenient location for me.

I was looking for a unit for professional purposes in Vancouver, from the Toronto area and many…read morestorage facilities were unable to accommodate our needs and in-unit delivery without being on-site. Michael (Property Manager, and his staff (Tayfun, specifically) have been INCREDIBLE to work with and have gone out of their way to accommodate our needs and ensure we were all set with exactly what we needed. Their communication has been prompt, polite, and customer service-oriented without a single challenge. I highly recommend this property and appreciate the pride that Michael and his team take in their work.

I would like to thank Stephen, from Vancouver Rupert location, for always being so efficient and…read moreproviding extremely helpful information to clients. I just rented a new unit.

By far the best place to store whatever you need!…read more The convenience of driving up to your storage area and easy off loading or loading is priceless. The time you save compared to other storage companies facilities is worth it. I highly recommend this place a 110 percent! The staff and management are super friendly! When needed again I will definitely go back for their services. Thanks again for the awesome service!

This Self Storage is a very clean, tidy and convenient storage facility. It's easy to access and…read morethe hours are very good. My storage locker was inside so it made it easy to access with the bad weather. The staff were also very helpful and courteous. I would highly recommend this storage facility.

Really great service, access and security. I rented in one of the non-main buildings which…read moreprovided 24/7 access to my stuff via key pad code. The facilities are always clean, the owners are really great and I've never had a single security concern. I would highly recommend them for your storage, small or large. We moved from a small locker to a mid sized one and finally a large one with no issues at all.

$49/mo for a 5x5. Plus $10 initial fee…read more Plus $10 for a lock, you can only use their special locks.

Rocio is an amazing manager and an amazing person! She did everything in her power to ensure that…read morewe didn't incur a lien fee on our locker and she took the time to make sure that we left feeling like satisfied customers. Debbie and Brian Gosselin

This is a long overdue review as I mentioned I'd be leaving a review based on my positive…read moreexperience with Sentinel Storage approximately a year or two ago. (July 2023?) I tried Sentinel Storage - Richmond a while back with their $1 trial as I planned on being away to Vancouver Island for a month and thought to put my things in storage. I didn't end up using the storage however although I did experience the registration and cancellation along with the tour of the storage facility. I remembered my sign up was effortless and quick. I made use of an ongoing promotion they had at the time which offered your first month for $1. (It seemed too good to be true.) It truly was $1. The staff were friendly and professional and the manager was very welcoming. They walk you through the sign up and tell you what you're signing up for, and their policies like you can't store food in your unit (understandably); you do require insurance for your items (whether by their provider or your own) however if I remembered correctly, the first month was free if the value of items was bellow a certain threshold (hence $1 was truly $1 true to the promo deals than any hidden fees). I wasn't planning on storing anything of value so I didn't need insurance for the month; I didn't end up using the storage however I did note the facility seemed clean and secure from my first and only visit. You are given a pin code for entry and you also have to bring your own pad lock for your storage unit. The unit was well sized and they have a variety of sizing to suit your needs however I just needed a small space intending to put some things from a condo while out for a couple months. In the end, I didn't use the storage and left it empty. I was out of town when renewal came about and so I emailed them requesting for a cancellation. True to their word, there was no gimmicks, ifs ands or buts - they cancelled the storage rental upon request without further billing. It was a very positive, effortless, and easy experience dealing with Sentinel Storage. Now storage services like gym subscriptions and cellphone providers can sometimes get a bad rap for hidden fees and relentless billing even after cancellation (At least so I've heard the stories - I've never had an issue with storage services in Canada for the two I've tried, and I'm not really a gym kind of person lol. Cellphones rip of customers with outrages rates compared to other countries but that's changing thankfully with more competition and regulation). It's nice to see professional services like Sentinel Storage (and another storage service in Vancouver I've formerly tried) were all honest, friendly, and professional. They provided the service that customer required and honoured their promotions and cancellation upon request as well. No false advertising and no tricks to keep customers billed for something they don't use. My experience personally at Sentinel Storage was a five star and I will certainly consider them if I require storage in the future. Thanks.