1. NationWide Self Storage - Surrey

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Surrey, BC

NationWide Self Storage - Surrey

5.0 (1 review)
Open • 9:00 am - 5:00 pm

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1 year ago

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Until today this was a great place to have my FedEx packages delivered. Warning, do not go by what…read morethey state are store hours as they are not correct. I arrived at 4:55pm only to find it closed and looking like no one had been there for awhile. The saga started when I realized a package I had been waiting for hadn't arrived yet or at least I hadn't been notified of it's arrival. I checked FedEx's website that stated it arrived on Feb 28th and it's now March 8th. I am concerned that it is going to be shipped back. Today I was in office in East Van and this is in Newton but I figured store hours are 9am - 5pm so I can get in, get my package and they can still leave on time. I don't have to be concerned about my package being shipped back. That's not how it worked out at all. I get there with 5 minutes to spare and they are closed. I call their 1-800 only to be told that they usually close the stores at 430pm for their last unit check then go home. Great, then the hours should state that. If the store has hours of open until 5pm then that's not 430pm, that's 5pm.

Stored some furniture and boxes for 2 months to stage our home. We had to throw away anything that…read morewasn't in a sealed box due to mouse infestation. Urine and droppings were all over everything. When we mentioned it to the staff, we were handed latex gloves with a shrug. I guess we should've noticed the mouse traps in every corner when moving stuff in!

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West Cambie

Staff extremely helpful and accommodating--prompt responses via email…read moreIndoor units are clean, elevator is helpful with large loads. Decent storage rates, flexible hours of operation. Convenient location. Highly recommend and will return!

They started out so nice & reasonable. Then, they rubbed in me being illegally evicted by comparing…read morehow a customer had 9 cars & I have none & am homeless. Then they all of a sudden added all these rules into our agreement that they didnt give me a copy of. Its always oh surprise you cant do this because it says this in the fine print all of a sudden etc basically. They tricked me into paying for a locker I am no longer using & moving out of, saying the system wont let you transfer to a smaller cheaper one until you pay for the one your 2 days overdue for paying for & you have to pay for the bigger one you wont be using, first, in order to transfer to the smaller one. Then you get credited back the remaining amount you overpaid. When I asked them over and over snd over and so many times and ways, they only answered some questions and ignored the important ones. They said the credit will go into your acount and be taken into your next storage locker. That doesnt explain anything & it probably wont be taking money off my next bill either. They told me this AFTER it was already done. Not before when I asked over and over many times and ways. There not even showing me where I signed and agreed to this. I tried to not pay and just leave to another storage locker but they said I couldnt because I didnt give 7 days notice. I asked where it said that on my copy or theres etc and they just ignored me again. Not to mention how I tried to call another company and I got them somehow originally, but that couldve easily been google or gpt char making yet another mistake but idk with how there acting dodgy with all there catches to everything lately. They forced me to pay for a bigger locker when now in a smaller one, wont refund the difference, make things up and add things as we go, get a computer to sign things for you, dont give you a copy, etc. Very dodgy.

NationWide Self Storage - Surrey - selfstorage - Updated October 2026

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