1. NationWide Self Storage - Surrey

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Surrey, BC

NationWide Self Storage - Surrey

5.0 (1 review)
Closed • 9:00 am - 5:30 pm

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Response time

1+ weeks

Response rate

100%

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1 year ago

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(3 reviews)

West Cambie

Staff extremely helpful and accommodating--prompt responses via email…read moreIndoor units are clean, elevator is helpful with large loads. Decent storage rates, flexible hours of operation. Convenient location. Highly recommend and will return!

They started out so nice & reasonable. Then, they rubbed in me being illegally evicted by comparing…read morehow a customer had 9 cars & I have none & am homeless. Then they all of a sudden added all these rules into our agreement that they didnt give me a copy of. Its always oh surprise you cant do this because it says this in the fine print all of a sudden etc basically. They tricked me into paying for a locker I am no longer using & moving out of, saying the system wont let you transfer to a smaller cheaper one until you pay for the one your 2 days overdue for paying for & you have to pay for the bigger one you wont be using, first, in order to transfer to the smaller one. Then you get credited back the remaining amount you overpaid. When I asked them over and over snd over and so many times and ways, they only answered some questions and ignored the important ones. They said the credit will go into your acount and be taken into your next storage locker. That doesnt explain anything & it probably wont be taking money off my next bill either. They told me this AFTER it was already done. Not before when I asked over and over many times and ways. There not even showing me where I signed and agreed to this. I tried to not pay and just leave to another storage locker but they said I couldnt because I didnt give 7 days notice. I asked where it said that on my copy or theres etc and they just ignored me again. Not to mention how I tried to call another company and I got them somehow originally, but that couldve easily been google or gpt char making yet another mistake but idk with how there acting dodgy with all there catches to everything lately. They forced me to pay for a bigger locker when now in a smaller one, wont refund the difference, make things up and add things as we go, get a computer to sign things for you, dont give you a copy, etc. Very dodgy.

NationWide Self Storage - Surrey - selfstorage - Updated October 2026

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