Over 20 years we have been serviced by NSM for wheelchairs. The chairs have always been a good chair.
This most recent time to get a new chair we were having a problem with getting a PT evaluation. The last two chairs we saw a Physical Therapist through Promedica. As you might know, they have changed its welcome to many insurances, and we were denied service by them this time for the seating clinic that we usually do at Flower Hospital with the reasoning "insurance won't pay for it", they have before. And now hundreds of people are looking for another outlet to get help. UTMC, Monroe Promedica, U of M, saying 6 month waiting period! So we stuck our head out and called Trinity Health (formerly IHA) in Ypsilanti. They could get us in within a month. But our normal ATS we see at the Holland, OH center didn't want to drive to Ypsilanti for the eval. There is another office very close to us that we knew was there, but were told they only serviced Nursing Homes, Long-term care facilities when enquiring before about getting a new chair. Jason - the ATP from this site, said he would drive there and meet us.
I cannot say enough about him. His expertise, his compassion, his knowledge, his kindness, and eagerness to help us was awesome. He was incredible and will always be our go-to for future wheelchairs. What and incredible man. read more