Do not waste your money on the extended warranty for the Roomba j5+. My husband bought it and was…read morenot told the warranty only covers a single repair -- a major red flag. When I tried to use the warranty, Best Buy denied the claim because the Roomba's camera malfunctioned and it ran over dog feces. Their policy excludes coverage for malfunctions caused by contact with human or animal urine or feces. The vacuum returned to its dock but then displayed a right-wheel error and would not operate. I cleaned it as thoroughly as possible without submerging it and brought it in for service, but they still refused coverage. After being told it wasn't covered, I replaced the wheel module myself and it didn't fix the problem, so the contamination likely damaged internal electronics. I was embarrassed to admit what happened but I was honest because I feared more damage. My $700 Roomba is now unusable -- the worst value I've experienced. We will not be buying from Best Buy again.

Service Sucked! Manager especially Sucked! Very rude. I am a total member. Spent $2,000 there for…read morean online pickup and the manager was so incredibly rude. Can't believe how she acted and treated me like I was a nuisance . Maybe she was having a bad day but definitely didn't appreciate her. Will never go back ever again. Love BEST BUY and my local Brentwood Store but will not be going back to this location EVER AGAIN. Me and my wife couldn't get over how rude and unhelpful some of the staff were also. Guy at the front of store greeting customers and watching cameras was cool and very noce. He was the exception. I never write reviews but the treatment from certain people at this location sure made me want to warn other customers. Do yourself a favor and go to another Best Buy.

Had difficulties finding speacialty parts, the local staff member Sein helped me a lot in finding…read morewhat I was looking for. Would highly recommend stopping by if you have difficulties finding obscure parts.

We walked in to get an Apple Watch the day before Christmas and were directed where to go. We were…read moremet by a man named Malachi that showed ya where the watches were then proceeded to give us the hard sell to change our cell service to AT&T. It sounded so great but it was all LIES. Do not deal with anyone in Best Buy unless you are sure they work there. He was a shark and took advantage of us. BEWARE!!!

In the past 4 months I've purchased a new laptop computer and a new TV from this location, and both…read moreexperiences were wonderful. Employees, helpful! Store, clean! Prices, on point and competitive! Nothing bad to say. It's not fun to drop a big chunk of change, but if you need new electronics, this is the place to go for help.

This store is a dumpster fire. Maybe it's my fault for giving them additional chances. They never…read morehave enough staff. I just waited for 35 minutes for anyone to help me in the computer section. I asked managers for assistance, they told me someone would be right with me. They never were. I finally walked out without a computer. For a business selling $2000 machines, you would think they would be staffed to sell $2000 machines. They are not. I wish I could rate zero stars.

There were so many workers that were helpful, but Malcom was super helpful. He was super…read moreunderstanding and patient. The trade in was easy and I was able to get my new computer. Thanks Malcom!

This Best Buy is located in The Avenue in Murfreesboro and was easily one of the most surprising…read moreBest Buy experiences I have had in years, and in a good way. The store is large, and has the essence, decor, set up and overall vibe of Best Buy's of the past. It was cool to see a store with a full service footprint still operating and doing quite well. The store was busy, and everyone was being assisted. I popped in for an online order pick up, but before I stopped by the counter to pick up my order, I made a lap through the store and during that time was spoken to by three different Associates asking if I needed help of any kind. It was a pleasant surprise. In addition to being helped on the floor, when I was checking out and the line began to build, multiple Associates rushed to assist. Again, seems basic, and it is...but it was so refreshing to see in action. My ordering experience was easy and while I waited a few moments at the pick up counter, pick up was easy too. Overall, solid and honestly surprising experience here. I can dig it and will certainly be back when the need arises.

Best repair service in Antioch area. They were always informed and repairs were on time and…read morereasonably priced.

They have gone out of business. Dealt with them many times, no notice just gone. Sorry they were…read morethe only ones in the area.

Awesome service. I've bought a new fridge and today a new dishwasher…read more Best Buy definitely backs their Open Box items. Great prices better than Home Depot and Lowe's. The manager, Jonathan, listened to my questions and concerns. Advised me for the perfect appliances for my new home.

Cant call the store to ask 1 simple question with out setting up an account..What the Hell is that…read moreabout? Except trying to get all your information. They lost a thousand dollar sell today because they wouldn't answer one simple question. So I bought direct from Apple on line and the product will be here tomorrow with free shipping.. Might want to shop somewhere that actually has CUSTOMER service.

I seem to have problems setting up my VIZIO surround sound after our move and it is not usually…read moresomething I have problems with. This time I could not figure it out after doing all the the process VIZIO walked me through. I just didn't have the time to figure it out. I called Bryan, he returned my call immediately, came out the next the day. He solved my problem and it was easy and worth the price point! Thank you Bryan!

Bryan was very professional to work with and great communicator. We hung 2 tv's (one outside and…read moreone over a fire place) and also used him to setup a receiver (going thru the pile of wires most of us dread looking at). I give him high marks across the board.

Absolutely amazing service, I brought my computer in with an issue and I wasn't sure what it was…read moreand they handled it perfectly. I will be using them repeatedly for any issues I have with any of my electronics, especially my computers.

I dealt with Charles who fixed a very hard to find cable for my massage chair. I honestly cannot…read morebelieve he got it fixed. Spoke with Sam, who is the owner and he was also super easy to deal with. I ended up donating a couple of older computers to them also. Super nice guy, they are a local small business, and they treat their customers with high regard. 10/10 highly recommend these folks!