This Best Buy is located in the larger plaza featuring Dick's, Rooms To Go and a few other spots on…read moreDickerson. Like most folks these days, I do most of my shopping online, but there is something about touching a laptop and the keyboard before purchasing. I knew what I was after, so I headed to the discount laptop wall, after a quick test drive, I chose the HP I wanted and headed to the register. Service was ok. They were well staffed, but the associates were all chatting with each other, not too focused on the customers, especially in the computer area. Store is clean and in good condition. So far, happy with my laptop purchase. Solid $199 that does exactly what I need it to do, without issue.

In May 2018 I purchased a lg refrigerator from bestbuy and was told I was still active so I started…read morehaving problems with my lgdoor with i a door five time they came out one time to service it four times to change it each time the came out to exchange the refrigerator they complain about how heavy it is and its to much problem to bring it up because it was the same people who delivered it the first time so they knew what they was getting in too so now overtime they come to delivere the refrigerator they will dent the one on the truck so they will have to come back one of the five time the put down as they exchanged the refrigerator but never did so when we called in the the company on March 30 they said that they exchanged the refrigerator so I read the numbers to them of the refrigerator showing them i have the same refrigerator so the delivery man lied to the company and they lies don't stop i have many case numbers that the operator gave me when looking up the refrigerator they said I was active then they was going to send someone out to replace the refrigerator but that changed then someone came out to do a test on the refrigerator and now they changed again by putting in my Samsung refrigerator as my lg refrigerator the Samsung refrigerator is my tenant refrigerator now they are saying that where my warranty is on but the parts and labor is more they would just replace the refrigerator i need an compressor and a condenser now they are saying that im only covered for the compressor and not the condenser but I was told I was because I we brought a bundle and the reason why I paid for the parts is because all my wife ozempic meds went bad we had 6 boxes and its been two to three weeks without a refrigerator or replacement and when they came out to change the parts I was first told by bestbuy that it was the compressor but when lg came out they said it the compressor and the condenser on my home camera they only came in with there tool bag and when they started talking they was talking in German or Russian so they left after talking to they self for 5 minutes and said they have to order a part the condenser ok so they left but said in one to two days someone will contact me three days went by no phone call so me and my wife contact them and they said through the infestation they couldn't do the repairs we said what infestation we do have any type of bug or mices in our home so I went and took off the panel and took pictures and sent ti to lg a totaled of 12 pictures showing that he lied and the only thing that was on or around the condenser was dust so I brushed it off and took pictures of the dust on the floor and sent it to the and they want me to pay to have some one come to clean what I've just done In 5 seconds There was never any bugs and I want to post the pictures on line if I have a spot to post now 1 from the first time defective refrigerator 2 lied about delivery 3 they dent the new refrigerator 4 they dent the other refrigerator again and blamed it on the warehouse twice 5 they said that they delivered the refrigerator 6 they came out to changed the part the compressor 7 now they said its the condenser and have to order a condenser 8 they lie about saying infestation and it was a little dust on the condenser 9 we even paid to have it replaced 10 its been almost three weeks 11 my wife ozempic meds went bad6 boxes 12 they won't replace ar fix the refrigerator even after we paid for it 13 I can go on but now I'll change to something new about a year and a half ago ive purchase over 12 thousand dollars of electronics for my daughter a complete gaming system and I but the bundle on all electronics at bestbuy and that's where I brought my lg from so I have ove five accounts there and they was supposed to link all together because of the bundle for the electronics I was supposed to be notified to renew my bundle from bestbuy I wasn't notified so again we called to see if they can do something and activate the bundle again they said they will call me and all my gaming toys for my daughter is till in the box in my hallway never been opened and to this very day they still haven't contacted me about my bundle care on the gaming system so onall my electronics ive spent about 20 to 25 thousand dollars on electronics and electrical appliances now im fucked on my refrigerator and my gaming system doesn't have any coverage

This Best Buy is always clean and has friendly staff. On this day we went to pick up a TV that I…read moreordered for my father's birthday. We did the curbside pick up and this was a Saturday. I did expect them to be busy and they were, it took about 30 to 45 minutes to be acknowledged that we were waiting and then 5 to 10 minutes later they brought the TV out Again, I did expect this on a Saturday. If you go to a store or any customer driven business that is generally busy on a normal day it's going to be double or even triple that on the weekend. What I did notice is the people that pulled up right after us were getting very upset at their wait. This was overly complicated when the employee came out and asked us for our number even though we were there first. They stopped the employee on the way back into the store to ask why he did not get their number and he let them know that we were there first and they were very rude to the employee. He was clearly the only one working curbside, so it was going to take some time. This only made our wait longer because they'd gotten into such a huff. The employee seem to handle it very well though and I commend him for that as I may have handled it differently in my retail days. All in all, this is a good Best Buy and I do recommend it as I have never had any issues other than sometimes you do have to wait because of staffing issues or if you ordered something really big and they've got to get somebody who can help them bring it out. Which to me is not an issue and you should be glad to wait for good service.

I am building a semi-professional flight simulator system (been a pilot all my life). I had help…read moregetting the software, the computer system, and the flight sim components 'spec'd' by a flight sim expert. He had a thorough list and had me obtaining everything from Amazon or Microsoft. I said I was a BestBuy Total Member and could we get all of the equipment there. He did that and I ordered several thousands of dollars worth of these things from BestBuy. Long story made really short, BestBuy was all-too-happy to rack up the big sale from me, but they would not, could not, did not, will not offer me any viable help to get it configured and installed. I had to get a third-party flight sim company to do it for me costing me several hundred dollars more. I complained to Corporate Best Buy in Richfield, Minnesota and all they did was assign a low-on-the-totem-pole [bad] customer service person to try and placate me with their lame excuses. What's the takeaway, Bunky? This: If you're thinking about getting a flight simulator for your home ... RUN AS FAST AS YOU CAN AWAY FROM BEST BUY because they will gladly take your money but they will give you zero help in getting it configured, as in Zilch, Zip, Zippo, Nil, Naught, Nada, Squat, IxNay. True story cross my heart and God as my Witness!

Had difficulties finding speacialty parts, the local staff member Sein helped me a lot in finding…read morewhat I was looking for. Would highly recommend stopping by if you have difficulties finding obscure parts.

Bought a freezerless fridge to have delivered. -Delivery was horrible (didn't move old fridge out…read moreof way for new one - was unplugged and ready to be moved like their email stated, didn't level properly, etc) -Freezerless fridge is actually a freezer and is mislabeled (per the managers at this location - they were great, but Best Buy corporate is horrible) on the website. Review of this also state it's a fridge. Pictures have milk, fruit, etc on them - not in a freezer. So guess what happens overnight when a 'fridge' gets to -10 F with medicine, wine, food, etc. inside? Well, I can tell you. Your kids milk before school, your meds you need, every glass bottle in the fridge is frozen and shattered. There is glass in everything. I didn't realize how much stuff came in glass bottles until this episode. The unit is set on the warmest setting and doesn't get above 0 F. The managers here saw the problem, knew it was a Best Buy mistake, and had someone call me. Eventually corporate reached out and offered to replace or return the unit and give a max of 10% compensation for what their mistake ruined. Doesn't even cover the medication and why would I want another mislabeled unit? Come get it and give me my refund. So I'm here to let everyone know how horrible it is to deal with this company. They will not make their mistakes right, so you know they won't stand behind anything else either. Purchase elsewhere and save yourself the head/heartache that we have gone through. What a great anniversary present. Was supposed to be a surprise for my wife and boy was it.

In the past 4 months I've purchased a new laptop computer and a new TV from this location, and both…read moreexperiences were wonderful. Employees, helpful! Store, clean! Prices, on point and competitive! Nothing bad to say. It's not fun to drop a big chunk of change, but if you need new electronics, this is the place to go for help.

This is the worst store and worst customer service in retail. I purchased a macbook for over…read more$2000. My old computer was listed as a trade in for $35, as it is over 10 years old. I went to pick it up but was told that I must bring in my old computer for a trade in first. I explained I will once I download all my files from the external drive and make sure they are on the new computer. They would not allow me to pick up the new computer I just paid for. I asked if they could just charge me the cost of the trade in and I would be happy to pay in and then get a refund once I return it. They stated they could not do that and would not give me the new computer. They offered for me to bring in my old computer and sit in the store for the next hour and transfer all the data in front of them or have them transfer all the data for me. I explained I did not feel comfortable having someone access all my personal information. They stated there is nothing else they could do. I cancelled the order and went to Apple Store and picked up same computer that day without issues. I WILL NOT BUY ANYTHING IN THE FUTURE FROM BEST BUY AND RECOMMEND AVOIDING THIS STORE COMPLETELY!

There were so many workers that were helpful, but Malcom was super helpful. He was super…read moreunderstanding and patient. The trade in was easy and I was able to get my new computer. Thanks Malcom!

Bought a LG 77inch tv, had them deliver and set up . Cannot use Chromecast. Called 3 times and was…read moretold someone would get back to us. They never did! Now they tell us it is over 3 months and they won't help us.

Best repair service in Antioch area. They were always informed and repairs were on time and…read morereasonably priced.

They have gone out of business. Dealt with them many times, no notice just gone. Sorry they were…read morethe only ones in the area.

Terrible experience with the sales person in computers, then sold to me by a manager of the Geek…read moreSquad, who I told of the experience with the salesperson, who told me I would get my tax back at the 888-237-8289, to no avail. I have sent 2 emails to the address given, no response I have made 6 calls to no avail and today is the last day to return it. Great price-the worst customer service of any company at any time. The experience was terrible and whether or not I keep this-it is the principle of integrity that is lacking. Never again will I shop a Best Buy ever.

Cant call the store to ask 1 simple question with out setting up an account..What the Hell is that…read moreabout? Except trying to get all your information. They lost a thousand dollar sell today because they wouldn't answer one simple question. So I bought direct from Apple on line and the product will be here tomorrow with free shipping.. Might want to shop somewhere that actually has CUSTOMER service.

I seem to have problems setting up my VIZIO surround sound after our move and it is not usually…read moresomething I have problems with. This time I could not figure it out after doing all the the process VIZIO walked me through. I just didn't have the time to figure it out. I called Bryan, he returned my call immediately, came out the next the day. He solved my problem and it was easy and worth the price point! Thank you Bryan!

Bryan was very professional to work with and great communicator. We hung 2 tv's (one outside and…read moreone over a fire place) and also used him to setup a receiver (going thru the pile of wires most of us dread looking at). I give him high marks across the board.

Absolutely amazing service, I brought my computer in with an issue and I wasn't sure what it was…read moreand they handled it perfectly. I will be using them repeatedly for any issues I have with any of my electronics, especially my computers.

I dealt with Charles who fixed a very hard to find cable for my massage chair. I honestly cannot…read morebelieve he got it fixed. Spoke with Sam, who is the owner and he was also super easy to deal with. I ended up donating a couple of older computers to them also. Super nice guy, they are a local small business, and they treat their customers with high regard. 10/10 highly recommend these folks!

Consistent, reliable, and kind. Very informative as well…read more Thank you Greg and Computer Renaissance.

#RockStars I purchased a Dell laptop from Computer Renaissance a couple of years ago and during a…read morerecent move, I misplaced the power cord. I buzzed into the store to purchase a cord and while speaking with the owner, Greg, I began complaining about my system; slow, complaint 2 ... complaint 99, and I woefully suggested perhaps I needed to break down and purchase another system. Greg proceeded to share w/ me the great attributes of my laptop and then suggested replacing my factory hard drive w/ a solid state hard drive. Wow! All the difference in the world. The speed and responsiveness from my Latitude is incredible and in the process, Greg saved me money. I cannot recommend this business high enough.