Absolute lifesaver being open during a Holiday!!!…read more Originally booked through another car rental vendor - but that other vendor CLOSED even though I had made a reservation...leaving me stranded without a car for the week! Ainsley, there in Cedar Rapids, was absolutely amazing; super friendly with a great attitude. Got me an immediate replacement car rental on the spot, even though it was 11pm on a holiday. Thankful you guys were there and able to help me!!!

I rent from National every week. I mean every week. In 13 different states. I never have a…read moreproblem. Cars are always ready to go.

The staff at the Cedar Rapids Airport Enterprise location are very personable, and I've…read moreconsistently had great interactions with them. Customer service has always been friendly and professional, which I truly appreciate. My only ongoing concern is vehicle availability. I rent from this location at least once a month, typically for two-week rentals, and I always select all the premium options. However, I frequently do not receive the vehicle class I reserve and often end up with a smaller vehicle than requested. I've mentioned this several times, but it doesn't seem to have led to any change. If you're flexible about the type of vehicle you drive, I'd easily give this location 5 out of 5 stars based on the staff alone. But if, like me, vehicle size matters--especially when traveling with children and needing adequate space--you may want to consider a larger branch with more consistent inventory.

I rented a VW Taos (Compact SUV) during my last trip in Iowa. I took possession at the Cedar…read moreRapids Airport and returned it there 5 days later. My journey led me to Ames, Des Moines, and Iowa City in-between. Costco Travel also gave me a decent price. Due to Consumer Reports ratings, I probably would not buy a VW car, although I still have fond memories of my old and sporty VW Scirocco. What I appreciated most about this car was comfort, power when I needed it, and the ease that my 97 year-old Dad could get in and out of the car. Gas mileage was decent and trunk storage was ample enough for my luggage and my Dad's walker. The Enterprise representative at the airport was courteous and efficient. No one was at their desk when I returned the car early Saturday morning, and the final bill was in my inbox within a couple hours of me dropping it off. I was also happy with the easy walk from the terminal to the car and straightforward return.

There was a little bit of a line (that's expected after a flight) but the manager Wes more than…read moremade up for it with his kindness and positive attitude. He made polite conversation with each customer (while he was working through the rental, the conversations never held up the line), and was very professional. Quick to complete the order, but still treated me like a person and made sure I had everything I needed and felt supported before I left. Awesome management!

Never again! Waited for over 45 mins to get keys to my vehicle. Depending on the time of day, they…read morecombine their check-in counter with Enterprise. I am surprised both counters wouldn't be open at 8 AM to help ensure people can make it to work meetings and events quickly. It would have took another 30-45 mins if the Enterprise booth hadn't opened up their counter around 8:30 and split the line in half. They should have a way to streamline this process and reduce the wait times. My biggest issue is they can give you a compact SUV like a Ford Escape for the price of mid-size SUV, which is $17 more per day. Apparently, rental companies have their own classification system, which makes things confusing. Online, the Escape is listed as a compact SUV, so it's misleading to pay for a midsize SUV expecting more space, only to end up with a compact vehicle anyway.

I usually don't give 5 star reviews for rental car companies - most of the time they don't deserve…read moreit. In this case - absolutely. Our flight was delayed coming into Cedar Rapids and we would not arrive till midnight, when the original reservation was for 3 PM. I called and explained this situation - the woman I spoke with was extremely friendly and accommodating. She realized I was going to miss getting the car before they closed and helped make arrangements to leave me the keys and get the car after hours. She didn't have to do this. She didn't have to go the extra mile and just could have had us pick up the car in the morning - but no, she wanted to help. Fantastic support and customer service. We picked up the car without issue and were on our way in the cold of the night. Thank you Hertz - we appreciate the effort.

All I needed was to book a car to be dropped off and returned at Signature Aviation. There was no…read moreoption to book it that way via the app. After going back and fourth between Hertz and Signature, nobody could give me a straight answer on how to book. They eventually cancelled the reservation that I made and made me a new one from scratch. After the rental was complete, I was charged for 2 days despite only having the car for a little over 4 hours. Every single person I talked to on the phone acted like it was their first day. Nobody had the answers to my questions and had to ask the manager every single detail. I travel for a living and I've never had a more painful interaction in my life.

Saw a car I was interested in and went to look at it after a storm had just hit Cedar Rapids the…read moreprevious day. No electricity in the area. I was welcomed in and able to look at the car in dark garage area, which they tried very hard to get me some sunlight to view what I could. Came back 2 days later and met the owner Dan , who was still cleaning up debris among other things as running his business. Ended up purchasing the Auto with very little haggling over the price, it was a good deal for both. When the Owner is onsite and working on his business with his own time and hands it shows. The Employees went above and beyond to help me out the first time as well as helping other customers as they were working without electricity or phones. Yet they were still helping people with rentals. If you are in need of a rental or purchasing give CR Budget cars a chance .

We have purchased 4 cars from Budget and all have lasted several years. For the first time we had…read morethem detail a vehicle for us and they did an amazing job. It was easy to drop off and pick up and my Palisade looks just like new! I would highly recommend Budget for quality used cars or great detailing either one!

This is hands down my favorite Enterprise location and I've been using Enterprise for 16+ years!!!…read moreThe folks that work at this location are nothing short of amazing!! Helpful, friendly, and very personable!! Keep up the great work!! If I can help it, I'll never use any other car rental company or enterprise location!! Thanks for being wonderful and making it a great experience anytime I rent from you all!!

My wife's flight was arriving very late due to weather delays, so I tried to find out if the rental…read moredesk would be open late to accommodate passengers who were delayed. She had a reservation. The rental desk at the airport had its phone system set up to reject incoming calls, and all other Enterprise customer service numbers either could not say if the desk would be open late, or simply refused to answer. The delay was not their fault, but refusing to answer the phone is inexcusably unprofessional. I will not rent from Enterprise again.

I needed to rent a car while my car was in the shop. I would only be able to drive the rental for a…read morefew days, because my license was suspended for a month. I informed Enterprise at their Iowa City office and the manager was exceedingly kind in explaining everything to me. I could have had the rental for a few days, but that didn't work for me. Amazingly, even though I was not renting a car, their employee Erin gave me a ride home. Not only was this a great kindness, but an example of excellence in service. I will use Enterprise if needed again and I recommend highly this company. I am very grateful. Ozzie F. Díaz-Duque Iowa City

I had a rental car while my own car was in the shop. Polite prompt service, cheaper than Hertz,…read morethey informed me my car was done ( at the body shop) , not the body shop people

I came in today with my rental that I've been driving for 3 months, ( work provided) because of a…read morerecall. I asked Christian the rep I was dealing with if I could get that vehicle back after the repair. He said he could not guarantee it but would do his best. I switched vehicles and went on my way. Less that 2 hours later Christian called me and said he got the issue resolved at the Jeep dealership and I could have the Cherokee back if I still wanted it. I was super happy. Great customer service. Bravo to Enterprise and Christian for going above and beyond. So glad my company is using Enterprise. Glenn Gebauer

Over the holidays and they put me in a Nissan Sentra and I own a Dodge Ram. Called and asked if…read morethey had anything else and they said they don't. Drive by and there are several SUV's and trucks on their lot. I just don't understand how they don't have anything else.

We had 2 cars detailed in the last week and both cars feel and look like a new car! They did an…read moreoutstanding job! Highly recommend them!!

My fiancee and I rented a sub to go to Colorado not only was the vehicle dirty and the gas wasnt…read morefilled we had issues with the vehicle and called support to see what to do. Not only did we get the runaround on the phone for over 2 hours but then we're sent somewhere that didn't want to honor our exchange so we had to sit for another 2 hours. And now they have tried to charge us a second time for the rental. I will never use this service again!