Feedback Regarding My Experience - Floor & Decor Store #122, Doral, FL…read more
I recently made a purchase at Floor & Decor Store #122, located at 2525 NW 82nd Ave, Doral, FL 33122, for a bathroom remodeling project. At the time of purchase, I was told that my order would be ready for pickup in approximately one hour. Unfortunately, I ended up waiting nearly two hours to receive my merchandise.
When my order was finally ready, I was assisted by an employee named Marco and another young employee. Both displayed an attitude that came across as unprofessional and as though they were not interested in providing good customer service. At one point, I even had the impression that they expected me to load the merchandise into my own vehicle, even though loading the customer's purchase is part of the pickup service, as I have experienced at other Floor & Decor locations.
What concerned me the most was the careless way the merchandise was handled. The young employee threw bags of Keraflex weighing approximately 44 pounds each into my truck, causing one of the bags to break and covering the entire interior of my vehicle with dust.
He also attempted to place a piece of porcelain tile underneath several boxes, which could have caused the porcelain tile to crack or break. When I asked him not to place it that way, he became visibly upset instead of simply correcting how the items were being loaded.
After finishing, the employee walked away without even saying goodbye.
I want to point out that I originally intended to give the employee a $50 tip for his assistance. However, after the excessive wait, the attitude displayed, and especially the careless handling of my merchandise, I did not feel that the service deserved a tip.
I have purchased from other Floor & Decor locations before and expected a much higher level of customer service. Employees working in the pickup and loading area represent Floor & Decor and should treat customers with professionalism and respect while also handling their merchandise with appropriate care.
I hope the management at Store #122 will review what happened, including the behavior of the employees involved and the procedures being followed when loading customers' purchases into their vehicles.
I am providing this feedback not simply to express my frustration, but because I believe this situation should be addressed so that other customers do not have a similar experience.