A company that doesn't stand behind its products. Bought tiles from them that they claimed would be good for the specifics of our project. Tiles were laid out fine but the tiles them selves started to chip and nick on edges, middle, etc. They are high price and low quality (or they improperly advised). They also don't stand behind their product. They're merely out to make a quick sale. read more

We went in here on the weekend to ask about building a marble table. Well they don't sell marble, and the sales women that we dealt with gave us 1,000,001 reasons why you should never have marble as a table top! I guess I should not be surprised at that considering they want to push their porcelain. They actually have some nice sheets of porcelain that they can cut and make into a table top for you and the sales person took our measurements and said they would get back to us within a week with an estimate. Surprisingly, they said they do not sell any base for the table that we wanted to create, and also could not recommend any vendor that could supply the base. Oh well. read more

Porcelanosa - the front of the store - Kitchen & Bath Near Me - Miami, Florida

Pretty display of tiles, products and other materials, some designs quite pleasing BUT the worst customer service in Miami I visited the Doral showroom with our out of town designer, architectural drawings at hand ready to make selections for 3 bathrooms and a kitchen but the 2 sales women were too busy chatting and laughing to spend any time helping us. At no time they came over to offer help. We had to seek them out, answered a couple of questions and promptly went back to their "important chat". Totally unprofessional, embarrassingly loud. I don't know how these people get compensated but however they do they did not earn their salary and the company lost thousands of $ in sales. I wonder if the National management team knows what is going on in their Doral showroom? read more

Porcelanosa - Tile - Kitchen & Bath Near Me - Miami, Florida

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I LOVE my vanity that I bought for my spare bathroom back in 2014. I loved the small 12 inch X 36 inch mirror that had their name on it which was a $343.20 mirror that is just that. A mirror, no lights, no medicine cabinet. Just the mirror. I loved my vanity so much that we just purchased 2 new vanities, 2 new mirrors, 2 sink tops, a tower and a toilet for our master bath. Now here we are in 2018 and the mirror is getting black on the corners almost looks like its peeling. I was told via a glass maker and google this can be from moisture , oils etc. However the spare bath has no shower and no reason to touch mirror as not a medicine cabinet. I contaced them and Ana told me that the mirror only has a 2 year warranty and they can give me 25% off if I wanted to buy a new one. Now why would I want to spend $264 plus tax for such a small mirror that started peeling on the edges after 4 years. I hope that I do not have any issues with my new mirrors bought this year, but I will not be using them for my 3rd and 4th bathroom remodel nor will I use them for my kitchen remodel. read more

Porcelanosa - 4 year old mirror peeling away on corners - black edge as well as their name that is stamped into it is starting to blur. $264 to replace - Kitchen & Bath Near Me - Miami, Florida

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Porcelanosa is the place to go for me for all my renovation needs for years. Amazing showroom in Dorel. Nice setting and good selection in Miami Design District store. Very friendly and helpful staff. Beautiful and very detailed catalogs for anything you need. Consulted Gabrielle and Bianca in Dorel. Very helpful. Working now with salespeople and designers in Miami store on my new kitchen and bath. Very happy with the results so far. Araceli, Luar (designer), Jorge, all are great, knowledgeable and helpful. Always offering coffee and water. Getting appointments as needed, responding promptly to my emails. Highly recommend. read more

Porcelanosa is the best! They have a beautiful showroom in Doral with many options for your home! Our salesperson Gabriela MD is amazing....so nice, kind, helpful, patient, and knowledgeable. She gave us so many options and ideas. This is definitely the place to go for your kitchen, bathroom, and more! read more

Poor customer service. I bought a swivel mirror at the Pompano showroom. I had to pick up the item at the Miami warehouse. I made an appointment with the saleswoman for me to pick up the mirror in Miami as they wouldn't allow me to pick up in Pompano. I drove the hour to Miami and was told I had to wait a half hour to get the item. After 45 minutes I asked to see the manager, but was told to find him in the warehouse. 70 minutes after arrival, they brought out my mirror. I called the Pompano Saleswoman and left her a polite, if exasperated voicemail. She didn't even bother to call me back which is the main reason for this poor review. Also, just buying the mirror was a hassle in that their computer system was down for days and they couldn't process the order. Nice products, poor customer service. read more

I went to the Doral location. I walked in, I walked around the entire showroom, and no one said a word to me. No hello, no "may I help you," nothing. There were multiple salespeople on the floor and no other customers. I left and I will never return. read more

Greatest selection of flooring! The employees are all extremely friendly! Flerida Cruz helped us and was amazing... Another saleswoman joined in the discussions and I had a great experience... Will definitely recommend and come back. Just ordered a few additions to our master bathroom! Side note- these people have the best cleaning company- you can eat off their floor literally read more

Porcelanosa is the BEST place in town to purchase good quality tiles and excellent customer service from their Sales Advisors; in particularly Ana who is the Sr. Sales Advisor who has assisted me. She is very professional, knowledgeable, sincere and patient.... has been very helpful in allowing me to choose what is best for my home. Thank you Ana!!! The store General Manager, Miguel and Assistant Manager Oscar are very professional, knowledgeable and most of all pleasant. I have been 8 times to the store before making up my mind and always got the same nice welcome from Ana, Oscar and Miguel...Thank you - very much appreciated. Once you visit Porcelanosa....you do not want to buy elsewhere. read more

Zero customer service. Had to leave after waiting for 30 minutes to at least be acknowledged by any representative.

Beautiful show room But even if there are 10 people working there and no clients not one person will come up to you and ask you if you need help. I came to actually order tiles but I will take my business elsewhere read more

Very upset with their return policy. We placed an order of approximately $4,000+ and they refused to accept the return of 1box which cost about $400 and we couldn't use it because the tile was 23 1/3" x 23 1/2" not 24x24 as stated on website and it did not cover the 24" space as needed. Only because the carton had been opened and retaped they refused to give us a refund even though the tile was intact we only opened the box and took 1 tile to measure it and put it back in when the size was incorrect read more

Mi familia compro uno gabinetes muy caros supuestamenre los mejores que ellos venden en color blanco para los baños y la cocina. Los gabinetes del baño tienen las gavetas inclinadas y no cierran adecuadamente. Los gabinetes de cocina después de haber hecho una orden desde Marzo al fin arribaron en Septiembre y todavía los están instalando. No están bien alineados, las gavetas y las puertas no cierran bien. La persona que hizo el diseño desaprovechó espacio. No enviaron las piezas cortadas para el diseño. Algunas partes son de bagazo recubierto. Esperemos que pronto los acaben de montar pero parece un night mare. Además los muebles son demasiado semejantes a los de IKEA. Lo único que el precio fue exageradamente alto. Tan alto como la incompetencia de esta compañia.compañía. Además de que se pagó el pedido . Unos meses más tardes recargaron 10000 dólares más pues se les había olvidado cobrar manejo y envío. El servicio al cliente es de lo peor. Están desconectados completamente de atender a las necesidades de sus clientes aunque hayan invertido casi un número de 6 figuras. Realmente la tienda de Porcelanosa del Doral no merece ni una estrella. Deberían entrenarlos a todos en como atender un negocio como ese. Desde la supervisora, los managers y ni hablar de los demás ineptos.​ read more

What a disappointment, I went with great enthusiasm to Porcelanosa de el Doral, I have known the brand for 20 years since when we lived in Spain I had a beautiful Porcelanosa kitchen, floors etc. on this occasion living in Miami and buying a new house I wanted to return to Porcelanosa, I will summarize it for you like this: the lady at the entrance reception, the only professional gesture she had was to offer us a coffee, which we gladly accepted because my husband and I were planning to ask for a budget for the project of my entire house, I sat at her desk to show me what the 3 D architect and decorator has prepared and she showed me a little book for me to look at and she started writing on the computer! It seems like she didn't see sales potential, I imagine, it's the only explanation I can give for her bad manners. But how wrong because I have a whole house to do! I hope that the manager of this location reads my review and realizes how they are serving clients, nothing to do with the standards of a company like Porcelanosa. I never posted reviews but I have to admit that it hurt me and my husband because I went to buy , to see materials, to make decisions for my house anyway, no words. read more

Gorgeous tiles featured in an array of mIni rooms. Lots of bathroom fixtures, too, though the vanities were all Euro-styled. I was given a huge sample of the tile I liked, and the saleswoman was extremely informative. read more

Beautiful ceramics available. Gabriela Mendible-Dubois was outstanding helping us decide for our products. Extreme knowledgeable and extremely experience. Definitely recommend Porcelanosa and she is the one to go to. read more

The quality and selection of the Porcelanosa tiles is very hard to find elesewhere in Miami. I went multiple times to the store and no matter how many times I changed my mind, Flerida was smiling and cordially tending to all our questions and requests. She made the best recommendations knowing our taste, and most importantly, budget. cant Wait for our porcelain to be installed in our newly remodeled bathrooms. Thanks Flerida! read more

My wife and I needed many items for our home renovation. Anticipating the shortages, we purchased all of our items well before they were needed. Both of our sales people, Surita Wynn and Ana Blandino were knowledgeable and helpful in the selection process. Later when we realized that we were short on some products and had purchased more than we needed on others, Surita distinguished herself by dealing with our little problems patiently and timely while she had so much going on with other customers. I can't Recommend Surita enough for anybody looking easily two add luster to their home read more

Trendy tiles OK prices The way that they display their tiles is very creative as usual tile stores just kind of throw something together or just display the individual tiles separately. Not at Porcelanosa. They creative visual displays to show how you can combine tiles with various other ones. My only concern was on their website, they had this GORGEOUS photo of a bathroom. I told my fiance, I'm like "we are doing EXACTLY this photo". So I go in with the photo and they're like "we don't carry that one tile, only this one" and it was NOTHING like it looked in the photo. It was quite misleading and how do you not carry a tile that you have in a photo on your website? We got kind of agitated and left. We went down the street and found tiles for about the same price (just slightly cheaper) but there was much more of a selection and no misleading displays. read more

Very bad customer service. unfortunately if a part breaks you'll have to hound them to get anything done.

Worst customer service I've experienced. Useless phone number, don't bother trying to get a hold of them. You buy something thinking it's "apples" and when you get home, turns out they sold you "oranges" instead. 10/10 do NOT recommend. For a store who sells expensive material, you'd think they make it extremely easy to change your purchase so that your bathroom can end up looking like quality, thus enhancing the representation of their brand. They have their entire business strategy backwards lol... Save your money and go elsewhere! read more

Rude staff. Waited and waited for assistance, let alone acknowledgement. Limited variety of tiles. All seemed to be modern and glass tiles. Was looking for ceramic tiles...Spanish style. Didn't have any. read more

Spent almost $6,000 on new bathroom vanities, mirrors, toilets, etc. only to be told by my plumber that the traps for the sinks weren't up to code. Oh and they also gave away the base of one of my vanities to another customer. Put my renovations days behind with delivery promise dates and never showed up. No apologies. Not even an adjustment to the bill. Good quality materials but terrible customer service. Would not buy here again due to aggravation and generally rude customer "service". A Shame because their items are gorgeous. read more

Is possible no stars... only when you enter in the show room after you look for somebody because nobody welcomes you there is maybe a nice presentation of their products but after you pay the waiting period is the worst.... I bought the tiles on 12/1/18, they told me feom 3 to 4 weeks and today is 1/14 and nobody had the courtesy to gime a call and give at list an update..When you call.. no answer..you even have to leave a message... terrible experience... they use your money ... Lourdes Companioni read more

I was walking around the store for over half an hour (around an empty store at that!) and not even a "hello" or a "Can I help you".... No wonder the store is empty! Rude employees and very cold atmosphere! Never ever going back there! read more

One of a kind unique show room with amazing products and one of a kind floor tiles. The moment I entered the store I knew I was in the right place. 4 years ago I was very fortunate To find a floor tile I was dreaming about for our home. We sold our home and bought a beautiful condo. I wanted again a specific tile , Porecelanosa had the tile I was looking for, the Oxford blanco plank tileis what I chose. It is drop dead gorgeous it is art on the floor. When I saw George Clooney advertising this in LUXE magazine, I knew I had to have this some day. Surita the salesperson was friendly and had a wealth of knowledge that made the process easy. Note,Surita also helped me the first time Sooh I know that the process was going to be a pleasure. Surita was available for questions and when she was busy she responded to me on a timely fashion. Surita also gave me suggestions on qualifieed floor installer, the floor installer did an amazing job. I highly recommend this store for my projects. read more

Porcelanosa was truly an outstanding place for beautiful floor tiles and bathroom tiles. From the moment we walked in, Araceli (our design consultant) was by our side with a big smile for the project selection process. I needed floor tiles, bathroom tiles, faucets, toilets, grout, back splash for the kitchen, and other items. The teams patience with us blew me away. I visited the store numerous times in order to make sure I made the right selection and every time Araceli smiled when I walked in. My renovation is complete and I am so grateful that there was a place of first rate service and high quality products. I am so happy with how everything looks and very grateful to have been able to work with such a great team. Great selection, Great service. read more

Porcelanosa is my go to store for all design projects. They have great quality products and selection. Araceli (the design consultant) is extremely helpful and professional. Her patience, guidance and availability makes the entire process go easy. I highly recommend her for all purchases. read more

Used porcelanosa products for the kitchen and bathrooms in my new house. They are beautiful, could not be happier. Surita was my sales rep / advisor and she did a great job. Very helpful and attentive to our needs. I highly recommend Porcelanosa and Surita. Very happy with the final outcome, the products and the service received. read more