Dr. Khoe does fine work. However, the customer service that I've experienced from both him and his employees is awful. Awful. Awful.
1) He refused to tell me exactly WHAT i needed done in my mouth. I went in for a root canal, and I knew I had other work that needed to be done (I hadn't had dental coverage for about 5 or 6 years). He took X-rays of my mouth and I wanted to know exactly what I needed done so I could figure out how much it would cost. He kept saying "well we can do the crown first, or the cleaning; we can do one quadrant at a time," but he would NOT just tell me, like, you need three fillings, a cleaning, and a crown." I still don't know exactly what I need done.
2) I had a temporary filling until I could go to a specialist to finish my root canal, and the filling came out, so I basically had a huge gaping hole in my tooth that went straight down into the root of my tooth. I called and said I would leave work early and come in to get it filled again. The assistant basically said they would not wait and IF i got there before they left they would do it. I called and said I was three blocks away and they again basically said "well maybe. if we're here when you get here, sure. If not, you can come in tomorrow." (Even though I left work early to get it done.) When I got there the assistants had their purses on their arms and were starting to walk out. The assistant said "YOU ALMOST DIDN'T MAKE IT" and huffily took me in. It literally took THIRTY SECONDS. She was rude to me, she was not at all friendly, and she was rough with my mouth. UNACCEPTABLE.
3) When I went in to get the follow up work to my root canal done, I called that morning to ask what my co-pay would be. The lady who handles the accounts said she would find out and call me back. She never called me back. When I went in for my appointment, the lady who handles the accounts had gone home. Dr. Khoe was telling me how much it would cost with my insurance money; then he looked and said "actually you've already reached your limit, so you have to pay the full amount." I said, "no, I haven't reached my limit, I have insurance money left." I said that I called the lady earlier to ask her to check my account and she never called me back. Their answer was "well she isn't here so you have to pay the full amount and you can call her tomorrow." BS. The specialist I went to for my root canal would call me two days before my appointments and tell me my co-pay. Not only did Dr Khoe's office drop the ball on my account, they refused to admit their mistake and forced me to pay twice as much as I owed them. Now they're calling me a month later to say that the previous amount was wrong (NO KIDDING, JUST LIKE I TRIED TO TELL THEM).
I'm tired of being jerked around, treated like crap and not valued as a patient. I won't be returning to Dr. Khoe. It is just too much crap. He overcharges, he is rude, superior, and his assistants are rude and lazy. read more
