I've been negligent in leaving a review for Natalie, and feel even more compelled to do so after reading the review left by Tyler N. in December 2025. Natalie worked with me to get my space back in order and enjoyable again after years of neglect on my part. There was absolutely no judgment, only unconditional support and incredibly hard work. My space is now, and will remain, more of a sanctuary than it has ever been, and that is due in large part to Natalie. Through our conversations, I've learned that Natalie is compassionate, empathetic, and deeply committed to doing exceptional work for her clients while thoughtfully building her business. I unreservedly recommend Natalie's Cleaning Service. Her personal touches and genuine care helped me through what was a difficult process in my space, and her continued commitment is truly refreshing. She and her team always do a wonderful job, and I always feel just a little lighter when they're done. You cannot go wrong with Natalie and her team. read more

Natalie, you are a special person. Absolutely wonderful human being and a damn good cleaner! Our home feels spotless every time she's out here. She's very thorough with her cleanings. Even goes above and beyond when the kids "forgot" to pick up clothes off the floor, she folds them and puts them away. She really has helped keep our house in order, when we get to wrapped up to keep up with ourselves. She's fairly priced. She loves to support small businesses, and every time she comes for service she brings a little gift from a local business. I could not recommend her enough! read more

Natalie and her team did a fantastic job today, looking forward to business with them

EXTREMELY SERIOUS PROPERTY LOSS & MISCONDUCT This review is written to warn others. What occurred during this cleaning engagement went far beyond poor service. We hired this cleaning team for multiple visits to our private residence. Access was granted only for cleaning, with explicit, repeated verbal instructions that certain rooms and storage areas containing high-value personal property and sensitive legal documents were strictly off-limits. Those instructions were ignored. Individuals involved Natalie Bresnahan-Kantas - white/Caucasian woman, ~50s+, owner/lead Joanna - Eastern European woman, ~50s+ Toni - African American woman, 40s+ Mary - Latina woman, 40s+ Joanna - repeated mishandling and disregard for instructions Joanna's conduct during the job was particularly alarming. Despite being given clear, step-by-step instructions on how to protect personal items, she repeatedly failed to follow them. One documented example: towels were laid out and she was explicitly told to place items into a bathtub for protection. Instead, Joanna placed belongings directly on the floor, requiring immediate intervention to prevent further mishandling. This was not a one-off mistake, it reflected a broader pattern of carelessness, lack of attention, and disregard for instructions. More seriously, Joanna was observed entering and handling items in a clearly restricted high-value area that she had been explicitly told not to access. That access was unauthorized. Shortly after this occurred, high-value items and irreplaceable documents could no longer be located. Missing property discovered immediately after final visit After the final visit, on the same day the team had access, numerous items that were present earlier that day were missing, including: Luxury watches and accessories Designer purses and clothing Personal care items and specialty goods Original immigration and naturalization documents belonging to a family member These documents are unique, legally significant, and not casually discardable. Natalie: refusal to take responsibility When the missing property was identified immediately, Natalie's response was deeply concerning. There was: No meaningful attempt to recover or locate missing items Shifting and inconsistent explanations No accounting for where items were moved, sorted, or discarded A refusal to accept responsibility for unauthorized access and handling Despite having repeated access to the home and being responsible for supervising her team, Natalie allowed the workers to leave without resolving or accounting for the losses. Compounding this, no written contract, inventory procedure, or handling protocol was provided before work began. Only after the missing property was confirmed did Natalie attempt to introduce paperwork retroactively. Those terms were never reviewed, agreed to, or signed. Not a misunderstanding This was not a simple mix-up. The loss involved high-value property and irreplaceable legal documents, following unauthorized access and documented mishandling, with no recovery effort afterward. Given the seriousness of what occurred, this situation was formally documented through appropriate channels. Final warning If you have valuables, sensitive paperwork, or areas you expect to remain untouched, do not rely on this company. Based on our experience, there is a complete lack of accountability, documentation, and respect for boundaries. One star is generous. I cannot recommend this service under any circumstances. read more

Natalie was great! She worked so hard on a deep clean for our home. She was very thorough and spent more time than expected due to a stubborn shower that needed extra attention. She was very personable and also gave us many staging tips to get our home ready to be put on the market. We would not hesitate to recommend her. Thank you, Natalie! read more

Natalie was amazing! Communicated well and did an amazing job! Will definitely reach out to her for more "mommy is freaking out, we need help" moments. read more

Natalie is focused on every aspect of the cleaning and goes the extra mile to make everything clean. She is willing to perform the hard work, never say she can't do the work, and is very affordable. Natalie works fast and is determined to give her best to make her client completely satisfied. read more

Natalie is wonderful! She came to clean my house today and did an amazing job! I had kind of let things go a bit for a while and she came in without judgment and got to work and my house has never been so clean! Her prices are more fair than anywhere around and she is so nice. Hire her before someone else does, she is amazing and does a very good job! Thank you for making life much easier on me! read more

Natalie is very honest and trustworthy. She knows what she's doing. Her work is outstanding and we love her. Thank you so Natalie for everything you do for us read more