Do NOT hire!
DETAIL CLEANING M & M LLC (Naperville, ILLINOIS?)
This company & its owner Michelle ? is not about serving those who need help, it's about lining pockets IMHO. The audacity to contract three rooms in a small home & bath + 1/2, and charge $700.00 Left incomplete! The cleaner B.R., was not allowed to communicate to her clients via phone. That is odd.
The bathroom plumbing was clogged during this cleaning where she spent 2.5 hours on the phone while in one small bathroom! She said she shoved a bottle cap down the drain! Major plumbing needed!
Add to that, she put a heavy chandelier light cover on wrongly and it soon crashed down high velocity & shattered everywhere, it chipped, literally pulverizing the granite counter top edge & gashed into the wall! The owner, Michelle,
was listening on the phone line at the very time and heard it mind you!!! It sounded like a gun shot through a window. It could have severely injured someone.
Initially she took responsibility & she ordered the cleaner to clean the shattered glass & remnants. Soon the owner reneged & refused to make good on any of this lack or damage! They have insurance for this. The owner refused to assess it all in person, blamed the homeowners electricity?! A senior with injury & illness who did more alongside the worker, than the worker.
They kept changing days & pushing added fees for adding 'another worker'. I was the other worker! Michelle refused a phone conversation thereafter, only text and she stopped communicating when I asked by text for her business address so I could send a formal letter. This treatment or abuse, after I paid excessive fees for nought?! She has mistaken my kindness for weakness... I gave one month for her to rectify, to no avail. There's more but you get the gist.
ALSO...NO COMPANY can have full 5 star reviews, ask google, it's statistically impossible & rigged IMHO. I informed her of this review upcoming, crickets read more