I had heard great things about Dr Nash, so decided to give Nash Eye Care a try. My disappointment is great. I can't fathom why they're booking out months in advance. Who would return here??
As others have noted, the support staff at the front is shockingly out of tune with their patients (that term should actually be "customers", because this is NOT a medical service provider. More on that later). The overwhelming feeling you get is that you are an unintelligent nuisance, rather than the paying customer that you are. Furthermore, it becomes evident quickly that these gatekeepers don't really know what they're doing or how to do it. When they become self conscious about that, they will step up efforts to gaslight you and really make you pay for their own ineptitude.
Once you get past the gargoyles at the front, you begin with the basic series of eye tests from a technician who is already trying to upsell your exam with alternatives to pupil dilation. Odd, but okay whatever, let's continue.
Off to the exam room. I was not able to see Dr Nash, but the doctor I did get was good, hence the second star. She seemed efficient, knowledgeable, and thorough, although she was quite cold and not very personable.
Okay exam is over, time to pick some frames. But from where? It had struck me that the selection seemed rather sparse when I first walked in, but I thought surely there must be some out-of-sight show room or a hidden display somewhere with ample selection. They certainly have the space at the facility. But, nope. What you see is what you get and let me tell ya, it's not much. I would feel confident estimating that the options were 1/20th of what you'd find with any other optometrist.
With nothing to settle on, I opted to retain my old frames and just get new lenses with the new prescription.
And here's where they level the boom on you; "basic lenses" will still cost you out of pocket. But should you want scratch protection and anti glare coating; $365. Excuse me?? What?! I have top notch insurance, I have never paid anywhere close to that for new glasses (frames and lenses) with all the bells and whistles.
"Can you please check that again?"
[the ineptitude cogs start clunking]
"Yep, that's right" comes the response.
Riiiight.
Welp, I'm out. Thanks for the new prescription guess I'm ordering online.
This place is just milking its customer base for every penny they can get under the guise of "eye care". This is not an eye care center. This is a grossly overpriced eyewear store, and the staff are just salespeople, rude ones at that.
The convenience of location for some does not mitigate the negatives. read more
